Although I have not purchased my sofa as yet, this company as a beautiful selection of GREAT sofas. I have visited this site multiple times as I have seen the Sofa I want, which I will be purchasing i... See more
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Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... See more
Company replied
We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... See more
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When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided w... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, United Kingdom
- 0344 863 9043
4.8
Excellent
1K reviews
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The variety of choice and quality was…
The variety of choice and quality was excellent. The Customer Service especially Saj was very helpful and made the process so effortless. Definitely would recommend for others as well
January 28, 2026
Reply from Sofology - Birmingham
Thank you for your recommendation Dr Mohanraj!
Mas was excellent in his salesmanship
As far as the experience being shown the furniture by mas, I couldn't rate the experience highly enough.
Mas had a real indepth knowledge of the product, from build to care, types of leather used and its aftercare.
Hoping the delivery and actual sofas when they arrive live up to description 🙏
January 25, 2026
Reply from Sofology - Birmingham
Thank you for awarding us 5 stars Paul. We are certain that the furniture will live up to your expectations :-)
I received fantastic customer service from Kushi
I received fantastic customer service from Kushi at the Camp Hill store, Kushi made the purchase a smooth transaction & explained details quite well. Even when I returned the next day due to a amendment to the colour of the sofa, Kushi & her colleague assisted me with great understanding & care even when the IT system wasn't allowing them to make the changes there & then, they advised they would manually make this change via head office & assured me that an email with the update will be sent today. I received the update in my purchase within half hour. I can't thank Kushi enough, lovely lady & excellent customer service.
January 25, 2026
Reply from Sofology - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Service excellence
Great experience in store today as always. I had a shortlist of recliners and the sales rep listened to what I was after and then customised the sofa to fit my space.
Looking forward to delivery now!
January 24, 2026
Reply from Sofology - Birmingham
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Delivery failure
I am having a horrible nightmare experience with sofology. I placed order 13 weeks ago and my order isn’t delivered. After multiple follow ups delivery was scheduled but still it din’t happen. Horrible customer service support with people working there no idea about the status of order or why the delivery was cancelled. With this even after 14 weeks I have got no reply for delivery failure or the status of the order. Shame on these guys for giving false promise before ordering that it will be delivered in 6 weeks. Don’t believe them. After you order nobody cares to even update you the status of your order.
January 18, 2026
Unprompted review
Reply from Sofology - Birmingham
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Kim was very helpful and nothing was…
Kim was very helpful and nothing was too much trouble. A very polite and friendly lady.
January 21, 2026
Reply from Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Kim. Have a great day 😊
Excellent customer service
We visited a number of sofa stores, but Sofology had by far the most helpful staff. Both Saj and Kushi were excellent and very helpful. They were able to give us plenty of time and ideas and able to answer our questions fully, hence we ended up buying our sofa from them!
January 20, 2026
Reply from Sofology - Birmingham
Thank you for awardingu s 5 stars Ali, this is a great review!
Very professional and friendly.
January 19, 2026
Reply from Sofology - Birmingham
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Birmingham
Thank you for taking the time to leave a 5-star review!😊
Not only that ive had to waitt 3 months…
Not only that ive had to waitt 3 months but then you say earliest delivery is 2 weeks
January 14, 2026
Reply from Sofology - Birmingham
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Reply from Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service
When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided what we wanted Maz talked us through everything different combinations to suit us. He was very helpful and explained everything in detail. Definitely a five star service.
January 9, 2026
Reply from Sofology - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The salesman saj was really helpful not…
The salesman saj was really helpful not pushy or pressuring at all , took the time to go through everything twice to make sure our order was correct . Lovely polite man
January 3, 2026
Reply from Sofology - Birmingham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Birmingham
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The sale assistant was great
The sale assistant was great. No one pressurised us to buy. Left us alone to think about it and offered us a cup of tea. Hopefully we will be happy with the quality of the purchase when it arrives.
December 30, 2025
Reply from Sofology - Birmingham
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Great customer service
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hopping tests, we finally choose our dream sitting machine. Tom went through everything thoroughly and explained everything clearly. Thanks Tom you are a superstar!
December 29, 2025
Reply from Sofology - Birmingham
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
Very helpful and perfect service
The service was really good explaining everything we needed to more and much more
December 30, 2025
Reply from Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Great customer relations
Maz was very helpful. Great customer relations and patient. Sofa quality meets expectations. Happy with experience.
December 27, 2025
Reply from Sofology - Birmingham
Hello, thank you so much for your review. We are so happy to hear this!
Staff were very helpful and patient
Staff were very helpful and patient. Helped with choosing between two sofas and stayed resilient throughout my indecisive decisions.
Definitely recommend Sofology, have great quality sofa and staff that support and have knowledge in why they are selling.
December 18, 2025
Reply from Sofology - Birmingham
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
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