The lady that helped us was very knowledgeable. She knew sizes of a few sofas off the top of her head and helped us pick the right colour sofa to suit our colour scheme. Everyone in store was frie... See more
Company replied
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Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... See more
Company replied
We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... See more
Company replied
System was down so service was slow nothing to do with the staff member that served us he did his best , but we were in the store over 2 hours
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, United Kingdom
- 0344 863 9043
4.7
Excellent
1K reviews
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Such a beautiful store and amazing…
Such a beautiful store and amazing customer service.
August 14, 2025
Reply from Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great in store experience!
Kimoy Donaldson from the Birmingham Highgate branch was very friendly and helpful. We had already decided on the model of sofa we wanted but were open to consider others that would also fit our space. She explained everything in detail and confirmed the lead time when placing the order for the products we wanted. Overall, a great experience in store!
August 10, 2025
Reply from Sofology - Birmingham
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Really happy with the 10/10 service we…
Really happy with the 10/10 service we received from Raj and also a lovely lady called Kim, highly recommend sofology Birmingham
August 6, 2025
Reply from Sofology - Birmingham
Thank you for awarding us 5 stars :-)
Finding a sofa was the easy bit
Finding a sofa was the easy bit, ordering online however was difficult as it kept saying something went wrong which was very frustrating.
We went in store to choose the sofa and after going home to measure we then decided to order online via the link Kim gave us, the online service is a bit glitchy so maybe try and resolve that to make ordering online easier.
Obviously haven’t received the order yet so hopefully it will be just as lovely when it arrives.
August 9, 2025
Reply from Sofology - Birmingham
Hi Donna, thank you for taking the time to share your feedback with us. We're delighted to hear that you found the perfect sofa and had a positive experience in our store with Kim's assistance. However, we're sorry to learn about the difficulties you encountered while ordering online. We appreciate your patience and will certainly look into the issues you've mentioned to improve our online service!
Reply from Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We were assisted by Niyam who was…
We were assisted by Niyaz who was really helpful and knowledgeable without being in any way pushy.
July 20, 2025
Reply from Sofology - Birmingham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Niyaz was the best host ever
Niyaz was the best host ever. To the point customer service totally tuned in to us.
July 19, 2025
Reply from Sofology - Birmingham
Hats off to Niyaz! Thank you for sharing :-)
Young lad was really polite and helpful…
Young lad was really polite and helpful
Would recommend
July 17, 2025
Reply from Sofology - Birmingham
Thank you for your recommendation :-)
10/10 above and beyond service from Sajaid
Absolutely outstanding customer service. I had the most abstract and weird request but Sajaid was calm, patient and keen to make sure I got what I wanted, which is ridiculous because he really did not need to do that and in fact nobody else did. He sorted this out from Birmingham when staff in London, where I am based, were not willing to even try. What a legend! Thank you!!!
July 15, 2025
Reply from Sofology - Birmingham
Hello, thank you for taking the time to leave a review on your positive experience with us.
Reply from Sofology - Birmingham
Thank you for your wonderful feedback!
Reply from Sofology - Birmingham
Thank you for your wonderful feedback!
The gentleman Syed Ahmed was very…
The gentleman Syed Ahmed was very polite and helpful and was clear with everything. Really happy with the service
July 6, 2025
Reply from Sofology - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Big thank you to Sayed
Big thank you to Sayed at Sofology for his excellent service. He was patient, knowledgeable, and helped us find the perfect sofa without any pressure. Really appreciated his honest advice and attention to detail. Highly recommend speaking to him if you’re visiting!
July 3, 2025
Reply from Sofology - Birmingham
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Just wanted to say many thanks to…
Just wanted to say many thanks to Sajaid for the advice he gave when purchasing our sofa today. Very informative and easy going manner resulting in a pleasing outcome.
June 23, 2025
Reply from Sofology - Birmingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Saj and Kim were fantastic with supporting us!
Saj and Kim were fantastic at supporting us to find the right sofa! They let us know of all the benefits and extra bits and bobs.
They were especially helpful at changing our order when we needed to and I would for sure shop here again and will be letting friends and families know how great the service is!
June 16, 2025
Reply from Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great help
Great help, helping with measurements and support helping with picking the correct sofa and extras to go with it, from Saj and Niyaz.
June 17, 2025
Reply from Sofology - Birmingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very polite and helpful
Very polite and helpful.
Answered all of our questions and never felt pressured. A joyful experience.
Would highly recommend.
Thank you
June 15, 2025
Reply from Sofology - Birmingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
My sofa from sofology
My sofa from sofology doesn’t have all the features that I requested. When I called sofology to tell them they said the employee at sofology didn’t put that feature in, when I asked them to change it they said no. Sofology sofa are not tailored to the customer as they advertise it’s tailored to there workers capability it’s a gamble on who you get
June 12, 2025
Unprompted review
Reply from Sofology - Birmingham
Hi there, thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
The lady that helped us was so helpful…
The lady that helped us was so helpful he even moved around the furniture for us Kim you’re an angel. Thank you for all your help.
June 10, 2025
Reply from Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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