We have bought another suite drom SOFOLOGY as we're very pleased with the last purchase, from approx 10 yrs ago. Excellent quality and price, would highly recommend. Ash explained everything at each... See more
Company replied
Location
Switch locationMiddlebrook Retail Park, BL6 6JA Bolton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful and accommodating. We visited multiple times until we got it right and she did not make us feel uncomfortable for this.
At the time of purchase we were the only customers in the store, however it didn’t feel like we were being pressured by the salesperson, which for us makes for a great experience. When we were ready t... See more
Company replied
Excellent shopping experience for our new sofas. The staff member who assisted us, Noshin, was extremely helpful, as was her manager. Both could not do enough to assist us from measuring the (now pu... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
The sales reps Harrison and Ash were great, really knowledgeable, gave me loads of there time and most importantly were not just pushing me to try and make a sale. Even told me to go and look at all the other sofa shops on the retail park. I hung around for a chat and a brew/biscuits after I bought the sofa
February 16, 2026
Reply from Sofology - Bolton
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Bolton
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Really good service
Really good service. Ellie and Harrison were really friendly and helpful .
February 15, 2026
Reply from Sofology - Bolton
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Hash made it great
Hash made it great! He was very informative about the sofa we were interested in without the usual pressure.
Had he not been so knowledgeable we may have walked away.
February 10, 2026
Reply from Sofology - Bolton
Thank you for choosing Sofology!
Reply from Sofology - Bolton
Hi there, thank you for your review. Another great review for Noshin, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Bolton
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great shopping experience
Great shopping experience. Staff were there when needed but we were able to browse at our leisure. Harrison was very friendly and knowledgeable about the furniture. Ellie was also very friendly and took our order who made the process very easy and answered all of our queries. Oh and the store smelt amazing!
February 7, 2026
Reply from Sofology - Bolton
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The salesman was very informative
The salesman was very informative
and polite. Didn’t push too hard for the sale. Explained delivery time and commencement of payment.
February 9, 2026
Reply from Sofology - Bolton
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Bolton
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Bolton
Thank you for choosing Sofology!
Great customer service by all staff
Great customer service by all staff. Very approachable
February 8, 2026
Reply from Sofology - Bolton
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Best sofa shop
We was offered help and also left to make our own decisions.
We always use sofology.
February 7, 2026
Reply from Sofology - Bolton
Good afternoon, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
We went in looking for a chair idea
We went in looking for a chair idea. Something different from our sofa and found a lovely little idea in the 50% off display section. John was very helpful explaining what this was. After going around 3 shops, we decided to go with this Keswick love seat chair, big enough to fit 2 , so ideal for the extra space we required. Very happy with our purchase and the service provided today at Sofology Middlebrook and with Johns knowledge
February 7, 2026
Reply from Sofology - Bolton
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your positive experience with us. Your feedback means a lot to our team, and we are delighted to know that you were satisfied with our service. If there is anything else we can assist you with in the future or if you have any questions or suggestions, please don't hesitate to reach out. We're always here to help and look forward to welcoming you again.
very helpful lady with no pressure…
very helpful lady with no pressure talked me through everything credit to the company
February 7, 2026
Reply from Sofology - Bolton
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Great customer service
We were well advised and looked after by Noshine. She was very knowledgeable and went above and beyond to make sure that we made a good choice of sofa. She took a lot of time to show us round and take us through the purchase. Excellent customer service!!!
February 7, 2026
Reply from Sofology - Bolton
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Great service from the team and…
Great service from the team and especially Ash at the Middlebrook store. Very happy with the advice and our purchase. Would certainly recommend Sofology Bolton.
February 3, 2026
Reply from Sofology - Bolton
Thank you Wayne, we are so happy to hear that Ash was helpful during your visit.
Ash was very professional
Ash was very professional, made us feel very welcome and comfortable.
February 2, 2026
Reply from Sofology - Bolton
Thank you Mr smith!
Reply from Sofology - Bolton
Thank you for choosing sofology Caroline!
We wanted a sofa that had a quick delivery…
We wanted a sofa that had a quickk delivery laura went above and beyond to help us couldnt have asked for a better service
January 29, 2026
Reply from Sofology - Bolton
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.