Sofology - Bolton Reviews 

2,844
TrustScore 5 out of 5

4.9

Middlebrook Retail Park, BL6 6JA Bolton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have bought another suite drom SOFOLOGY as we're very pleased with the last purchase, from approx 10 yrs ago. Excellent quality and price, would highly recommend. Ash explained everything at each... See more

Company replied

Rated 5 out of 5 stars

Very helpful and accommodating. We visited multiple times until we got it right and she did not make us feel uncomfortable for this.

Company replied

Rated 5 out of 5 stars

At the time of purchase we were the only customers in the store, however it didn’t feel like we were being pressured by the salesperson, which for us makes for a great experience. When we were ready t... See more

Company replied

Rated 5 out of 5 stars

Excellent shopping experience for our new sofas. The staff member who assisted us, Noshin, was extremely helpful, as was her manager. Both could not do enough to assist us from measuring the (now pu... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,844)

19,094 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Relaxed

Relaxed
No pressure
Knowledgable

January 3, 2026
Sofology - Bolton logo

Reply from Sofology - Bolton

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Hassle free experience

We have used this store in Bolton several times in the past so we know the quality of the furniture is good. What makes the difference is that the staff are knowledgeable and approachable but don’t follow you around the shop giving you all the time you need to decide what you want. Many thanks to Nicola who was very friendly and helpful.

January 2, 2026
Sofology - Bolton logo

Reply from Sofology - Bolton

Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Helpful

Helpful staff

January 2, 2026
Sofology - Bolton logo

Reply from Sofology - Bolton

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great customer care from Ash

Great customer care from Ash, he gave us the space and time needed to decide on things, He wasn’t to pushy or in our face. Very friendly also.

December 29, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

My experience following my visit to Sofology

We were greeted by Megan when we entered the Sofology shop in Bolton. She was professional, clear, and took the time to answer all our questions thoroughly. She listened carefully to our needs and, without any pressure, recommended several suitable options for us to consider. As a result, we purchased a lovely suite and are very much looking forward to receiving it in April.

December 30, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Excellent service

Excellent service, allowed to walk around and take a good look at all sofas, all questions answered. Enjoyed the cuppa and biscuits. All and a very pleasant experience, and yes we bought our sofa! Thank you Kelly

December 30, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Brilliant friendly staff ….

They are brilliant friendly staff , but I have chose the wrong one , it’s my fault no 1 else’s , oooh I love the txt I received , saying it’s time to wipe over my sofa ,with the spray I bought , lolol.

February 26, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Hi there, thanks for your 5-star review, we really appreciate the feedback 😊

Rated 5 out of 5 stars

Extremely helpful and efficient staff

Megan at Sofology Middlebrook was really, friendly, accommodating and exceptionally patient as we struggled to decide on the colour choice for our chosen Sofa.

December 29, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Excellent service from Noshin at Bolton

Review based on pre-delivery, Noshin is a credit to the Bolton store explained everything in detail when purchasing my Marvella sofa. Hopefully everything is good on delivery of the sofas.

December 28, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Amazing review, thank you for taking the time to share!

Rated 5 out of 5 stars

Fantastic staff and comfortable sofas.

After looking around various sofa shops we felt most comfortable at Sofology. The sales staff were friendly, approachable and not pushy. We found a sofa we loved with help from Nosh. Nosh was so knowledgeable and made the process extremely enjoyable and easy.

December 28, 2025
Unprompted review
Sofology - Bolton logo

Reply from Sofology - Bolton

Hello, thank you so much for your review. We are so happy to hear this!

Rated 5 out of 5 stars

Ash was absolutely great

Ash was absolutely great, so lovely and helpful! Nothing was too much trouble at all. He was amazing

December 28, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Thank you for helping me choose the…

Thank you for helping me choose the best sofa ever

December 27, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

thus will be our third soda off…

thus will be our third soda off sofology service was fab thank you John (bolton store)

December 27, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Very encouraging to start of with…

Very encouraging to start of with helpful throughout customer service wheni had queries about the questions that asked about i was put at ease.quickley and promptly.

December 26, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

A good experience spending money

A very pleasant young lady served me answered all my questions in full. Did not rush me at all took her time to make the sale a pleasant experience.

December 19, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Thank you so much for taking the time to share your feedback with us

Rated 5 out of 5 stars

Visited looking for a 3 & 2 seater

Visited looking for a 3 & 2 seater couch in a green shade. Found what we liked with no pressure from sales. After measuring up at home revisited next day to order. The process was smooth and efficient. We both had a coffee and the financial side was sorted in no time. The sales member was professional and polite. Very pleasant experience.

December 17, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Very good experience and welcoming from…

Very good experience and welcoming from staff

December 9, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

Ash at Bolton was helpful but not…

Ash at Bolton was helpful but not forceful.

December 15, 2025
Sofology - Bolton logo

Reply from Sofology - Bolton

Hi there, thank you for your review. Another great review for Ash, we will make sure to pass this on! Have a nice day.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look