Sofology - Brent Cross Reviews 

2,844
•
TrustScore 5 out of 5

4.8

Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB

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Rated 5 out of 5 stars

Jimmy at the Brent Cross branch was absolutely amazing! He went above and beyond to help us, even staying back after his shift to show us around, accommodate everything we needed, and make sure ou... See more

Company replied

Rated 5 out of 5 stars

Hi Mariana, I just wanted to say a big thank you for your time, patience and for taking the time to explain everything so clearly. Your detailed explanation really helped me, especially because... See more

Company replied

Rated 5 out of 5 stars

​We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... See more

Company replied

Rated 5 out of 5 stars

Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Furniture Accessories
  4. Furniture Store
  5. Home Goods Store
  6. Living Room Furniture Store
  7. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,844)

16,191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic variety of products to choose…

Fantastic variety of products to choose from.
Great options and extras also.
Service was always with a smile, great job.

September 20, 2026
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Reply from Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

We had a very good experience choosing…

We had a very good experience choosing our new sofas, Ahmed was very helpful and knowledgeable.

September 11, 2026
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Reply from Sofology - Brent Cross

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Jimmy at the Brent Cross branch was…

Jimmy at the Brent Cross branch was absolutely amazing! He went above and beyond to help us, even staying back after his shift to show us around, accommodate everything we needed, and make sure our order was processed.

His patience, professionalism and willingness to help made the whole experience so much easier and more enjoyable. We really appreciated the extra time and effort he put in to make sure everything was exactly what we wanted.

A huge thank you to Jimmy — outstanding customer service!

September 1, 2026
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Reply from Sofology - Brent Cross

Thank you for sharing your experience. This is a great review.

Rated 5 out of 5 stars

We had a good experience in purchasing…

We had a good experience in purchasing the sofa. Raza was really knowledgeable with the the type of material and what the sofas offered such as recliner and back support. He was really helpful.

July 9, 2026
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Reply from Sofology - Brent Cross

Hi there, thank you for your review. Another great review for Raza, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Great Store

Great store, great furniture, great staff.

August 20, 2026
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Reply from Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

We had a great experience at Sofology

We had a great experience at Sofology. Raza was extremely helpful, friendly and professional throughout. Great prices, a lovely environment, and excellent customer service. We’re very happy with our purchase and would definitely recommend Sofology. Thank you, Raza! ⭐⭐⭐⭐⭐

August 20, 2026
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Reply from Sofology - Brent Cross

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

The customer service in the store was…

The customer service in the store was excellent.

August 23, 2026
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Reply from Sofology - Brent Cross

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Very easy and very helpful staff

Very easy and very helpful staff. I will definitely use you again.

August 17, 2026
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Reply from Sofology - Brent Cross

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Very good customer service

Very good customer service

August 11, 2026
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Reply from Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Hi i am a customer at sofology and the…

Hi i am a customer at sofology and the service was amazing and the member of staff who helped i forgot his name however he was really nice and helped me out alot and i would like to say thank you

June 9, 2026
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Reply from Sofology - Brent Cross

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

Hi Mariana,

Hi Mariana,

I just wanted to say a big thank you for your time, patience and for taking the time to explain everything so clearly. Your detailed explanation really helped me, especially because I didn’t want to get confused, make a mistake, or end up buying the wrong thing.

I really appreciate how kind, patient and understanding you were throughout our conversation. It was genuinely lovely speaking with you, and your help made the whole process much easier for me.

Thank you again, Mariana. I really appreciate it. 🌷

August 7, 2026
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Reply from Sofology - Brent Cross

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

Jimmy at the Brent Cross branch was…

Jimmy at the Brent Cross branch was exceptionally welcoming and helpful. Not only was he informative, but he also listened attentively to our needs as a family with young children. We cannot wait for our new sofa to arrive!

August 5, 2026
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Reply from Sofology - Brent Cross

Hi there, thank you for your review. Another great review for Jimmy, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Super service whilst getting my stunning sofa!

I had such a great experience purchasing my sofa! Jimmy, was friendly, knowledgeable, efficient and extremely helpful throughout the whole process. He made the process enjoyable! I am so grateful for Jimmy’s patience and kindness. I am elated with my choice and really appreciated the fact that I could do my order with excellent customer service being delivered at an exceptional level. I would recommend Sofology to everyone, however, would extremely recommend that they do the order with Jimmy at Brent Cross. Thank you Jimmy!

July 27, 2026
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Reply from Sofology - Brent Cross

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Rated 5 out of 5 stars

Great customer service

Great customer service. We were warmly greeted everything we went to the shop
We we let free to browse and have conversations to inform our decision. All our questions were promptly answered.

July 31, 2026
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Reply from Sofology - Brent Cross

Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!

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