Very pleased with the sales experience and advice. Pleased also with the standard of the furniture. We managed to find what we were looking for and were able to discuss colours etc. Really good Sales... See more
Company replied
Location
Switch locationUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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See what reviewers are saying
Absolutely fantastic customer service, from the moment we walked in we felt welcome, we were served by Kahn at Cambridge. We had visited another close by well known sofa shop but chose sofology merel... See more
Company replied
As well as having fabulous sofas on display you have excellent sales team in the names of Gem and Ethan. I started off with Gem who was delightful and offered me coffee and understood my desire to wa... See more
Company replied
Mel in the Cambridge Sofology shop was excellent. Great customer service and communication. She confirmed delivery before Xmas and helped with decision making. Mel also assisted with the abysmal se... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, United Kingdom
4.7
Excellent
2K reviews
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Ryan the sales person was excellent
Ryan the sales person was excellent, gave us a space as i entered the store, I was testing a few sofas but liked one in particular, he noticed and only then came over after id been there 10 minutes which i much prefer than smothered on entry, great discussion, and chose the sofa, the service was excellent from him and sofa looked great, cant wait for it to arrive.
October 3, 2026
No pressure from the staff to make a…
No pressure from the staff to make a sale made the experience stress and pressure free
October 4, 2026
May use AI-assist with repliesRead more
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Reply from Sofology - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Mel in the Cambridge Sofology shop was…
Mel in the Cambridge Sofology shop was excellent. Great customer service and communication. She confirmed delivery before Xmas and helped with decision making. Mel also assisted with the abysmal service when dealing with Creation, the finance company.
October 1, 2026
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Mel. Have a great day 😊
Excellent selections
Excellent selections, very helpful staff, and the information provided was detailed and useful.
I would recommend them to anyone s the first stop (and I have).
September 23, 2026
Reply from Sofology - Cambridge
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Excellent Service.
Very pleased with the sales experience and advice. Pleased also with the standard of the furniture. We managed to find what we were looking for and were able to discuss colours etc. Really good Salesman.
September 20, 2026
Reply from Sofology - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Cambridge
Hi there, thank you for your review. Another great review for Ryan, we will make sure to pass this on! Have a nice day.
The staff who rang was perfect and so…
The staff who rang was perfect and so helpful and managed to change a few things and offered me other options for my perfect sofa
September 8, 2026
Reply from Sofology - Cambridge
Hi there, great to hear you found our staff to be so helpful. Thanks for taking the time to leave a review.
A very well-made comfotable sofa
A very well-made sofa at a really good price. It's good to sit in and looks good too.
September 8, 2026
Reply from Sofology - Cambridge
What an amazing review, thank you so much for taking the time to write this 😊
This is the worst experience I have…
This is the worst experience I have EVER had..You cannot get past the support team . Complaints teams are made impossible to access. Email addresses can't be contacted. We have been on the phone for 4 hours trying to resolve a price match promise..we have got nowhere..I have a formal complaint email that cannot be accepted anywhere..Don't ever try and get a price match it doesn't happen !!!..We have proof our sofa was dropped in price by £500..before delivery..we haven't had it delivered yet!..We were promised the final payment would be rectified..with the money off..they have tried everything to not pay us!..even told it didn't apply to our sofa..we have screen shots and the campaign information but still not accepting it..we have tried to cancel and told we will lose our deposit..which I don't believe is legal..I am trying to send an email with a formal complaint to request cancellation and deposit refunded under section 75..all I wanted was my lovely Sofa..What a disgusting Company
September 11, 2026
Unprompted review
Reply from Sofology - Cambridge
Hi Linda, please email the details to social.media.complaints@sofology.co.uk and we will take a look into this further.
In store service was first class, Bluetooth connect not good
In store service was first class. No pressure sales with great advice. Delivery lead time was long but clear comms with efficient service. Bluetooth on sofa is not great, difficult to get rid of lag which means speakers and vibrate are a bit of a gimmick.
May 19, 2026
Reply from Sofology - Cambridge
Thank you for sharing your feedback! We’re so pleased to hear you received first-class service in store and found our communication helpful. We’re sorry to hear the Bluetooth feature hasn’t quite met expectations. If there’s anything we can help with, please email us at social.media.complaints@sofology.co.uk, and we’ll be happy to help.
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Cambridge
Hi there, thanks for your 5-star review, we really appreciate the feedback!
The whole procedure from start to…
The whole procedure from start to finish was great!
Very knowledgeable staff ..
August 21, 2026
Reply from Sofology - Cambridge
Thank you for sharing your experience Anna
Reply from Sofology - Cambridge
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars Mrs Cook
Good good 👍 👍
August 12, 2026
Reply from Sofology - Cambridge
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Perfect Friendly and Helpful service
As well as having fabulous sofas on display you have excellent sales team in the names of Gem and Ethan.
I started off with Gem who was delightful and offered me coffee and understood my desire to walk around the store to view all sofas and then she was very helpful in my selection process. Once decided Ethan came along to explain more about sofa shield and care kits and took the deposit at all times being very helpful as well and friendly.
August 7, 2026
Reply from Sofology - Cambridge
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great staff on both visits
Great staff on both visits, particularly Megan and Ethan, great item and great price..
Thankyou
August 5, 2026
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Cambridge
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
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