Sofology - Dundee Reviews 2,325

Promised delivery in 2 weeks. It has now been a month and there are still no signs of the sofa arriving. I have been calling and emailing for a week with no response or estimated delivery time.

If you manage to speak with someone, they give excuses, such as saying “your sofa is at the depot,” or that “a team will reach out to you in X days.” If you ask to cancel the order because the situation and the service are unacceptable, the response is the same: “Certainly, a team will reach out to you within 72 hours.”

I ordered the sofa on 14/02/26. I waited until the week commencing 23/02/26 with no contact, so I emailed them. Someone eventually called to say that the sofa was at the depot, but that it would not be delivered that week, and that they would contact me again on 10/03/26. I waited until 14/03/26 and sent two more emails, with no response.

I then called the Dundee store and was told there was “a note in the system” that someone from the team would contact me on 16/03/26. When I asked what the purpose of that contact would be, they could not answer. I simply called to find out the delivery status of the sofa I have already paid for.

When I asked how I could cancel the order, I was told they could “make a note of it” and that someone would contact me within 72 hours.

Unethical company. Awful service.

Cameron was very helpful, left us to walk round the store to have a look and we called him over when we saw something we liked. Which was so good as never felt pressured to buy.

Brian was very helpful

Very easy and great service.. thanks

Great knowledge from sales guy Zee, very relaxed and friendly.

Staff very helpful and efficient. Great sofa shopping experience

First we seen Karen who was lovely and helped us make the final decision on choosing sofology.
When we came back to buy a sofa we had the wonderful Cameron who made the whole experience even better.
Thank you to them both for our time in choosing our favourite sofa.

I was very undecided what I was wanting and your colleague was so lovely and made my experience so much easier. I felt so at ease and picked my perfect sofa bed

The experience in the showroom was really good, the sofoligist (Brian) in the Dundee shop was excellent.
There was a bit of a mix up when we ordered online, but once we went back to the showroom Brian was there yet again to sort the order out, first class.

Fab service

We bought a sofa for our first home in sofogy in dundee and attended the store more than 3 times as we were so undecided with what we wanted, Brian and Derek were great in assisting with this experience and helping us find the perfect sofa!
Very helpful and patient throughout the whole experience!

Great service excellent experience

Great help and advice from beginning to end

Excellent, friendly and knowledgeable service. Many thanks.

Great customer service.

I was very impressed by salesperson Abi. She introduced herself as I entered the shop, gave me a quick overview of and then left me to browse. Her handling of my sale was very friendly and professional

Good information provided. Very pleasant no pressure sales person. Kamrun was very good a pleasure to deal with.

Very helpfull

Everything was explained thoroughly and easily. Lovely young man.