Great experience all around! As first time buyers, we initially went into the store not really knowing where to start. We loved two sofas, and Lee was incredibly helpful, offering us some great ad... See more
Company replied
Location
Switch locationUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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Really terrific service from Donna in the Metrocentre Sofology. Not pushy, just very very helpful. The showroom is nicely set out and there is a good range of sofas at different price levels. We found... See more
Company replied
Danielle was amazing I was having a look around a lot of sofa shops and came back while she was on her lunch break and she cut her lunch break short to process my order
Company replied
Good selection,Solfologist Andrew was top class.He was knowledgeable on his products, and polite.They also serve great coffee. Service so far top class.
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, United Kingdom
4.9
Excellent
4K reviews
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Danielle was super helpful
Danielle was super helpful, knowledgeable and there was no pushy sales. Just great customer service
March 28, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars!
The Good Service whole experience from beginning to…
The whole experience from beginning to end was quick, informative and pleasant with no pressure at all
March 28, 2026
Reply from Sofology - Gateshead
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great experience
We recently purchased a sofa from Sofology and had a really positive experience from start to finish. Danielle looked after us in store and was fantastic throughout the whole process. She was very personable and friendly, which made the experience relaxed and enjoyable.
Danielle was incredibly patient while we took our time looking at the different options and fabrics. She answered all of our questions clearly and gave helpful advice without ever being pushy or making us feel rushed into a decision. It felt like she genuinely wanted us to find the right sofa for our home rather than just make a sale.
Her great service really stood out and made the whole experience much easier and more enjoyable. We’re very happy with our purchase and would definitely recommend Sofology, especially if you’re lucky enough to be helped by Danielle.
March 29, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Danielle, we will make sure to pass this on! Have a nice day.
A very welcoming store very friendly…
A very welcoming store very friendly and helpful when we chose the sofa Hazel went through everything with us and made the buying process very easy
March 25, 2026
Reply from Sofology - Gateshead
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Gateshead
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great service very friendly
Great service very friendly. Served by Emma who helped us pick our perfect sofa
March 26, 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Absolutely love my new sofa
November 28, 2025
Reply from Sofology - Gateshead
Hi there, thank you so much for your review, we're so pleased to hear this!
Emma the Sofa Guru
Emma was very helpful with all questions and gave great advice. She was very polite and informative and gave me all information to help me make the best decision.
March 24, 2026
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Emma. Have a great day 😊
Danielle is the most down to earth…
Danielle is the most down to earth women, she was lovely and welcoming and easy to work with thanks danni
March 24, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars Mr Muldoon!
Amazing service
Amazing service, top quality products,wouldn't go anywhere else for sofas.
March 8, 2026
Reply from Sofology - Gateshead
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent experience
Very good salesperson, Sheena. Lots of patience, knows her stuff, can answer all questions and is very informative and kind
March 21, 2026
Reply from Sofology - Gateshead
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
First Class Customer Service from Andy.
First Class Customer Service from Andy who was very friendly and helpful. Many Thanks.
March 23, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Andy, we will make sure to pass this on! Have a nice day.
Excellent
We were left to browse at our own leisure however there was someone on hand to ask for support when we needed it.
Customer service was excellent and they really took the time to help us get what was going to be right for us.
March 22, 2026
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Thank you Emma at gateshead for helping…
Thank you Emma at gateshead for helping us with our new sofa. Cant wait for it to arrive. Emma is was so helpful and friendly.
March 22, 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Gateshead
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
Customer service is amazing
Customer service is amazing. Going the extra mile as my online order was incorrect, due to my own mistake. This was picked up on, and received a call to check it. Thankyou Lewis for going the extra mile. Much appreciated.
March 1, 2026
Reply from Sofology - Gateshead
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
I received amasing customer service…
I received amasing customer service from Sofalogy Gateshead. I want to specifically mention a young lady named Jo, who provided me with exceptional service that went above and beyond my expectations. My experience with Sofalogy was absolutely fantastic.
October 6, 2025
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service
Excellent service, help and demonstration. Sales staff terrific. Had an initial visit with Hazel at Metro Centre,and on return, having chosen my favourite, Danielle was extremely helpful and we settled on my suite of choice. Very happy with your store and would highly recommend
March 18, 2026
Reply from Sofology - Gateshead
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
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