Sofology - Ipswich Reviews 1,565

Nice to visit on a Sunday at 10am!
Felt relaxed and enjoyed looking at sofas at my leisure.
Staff helpful and friendly.

Great product and very helpful and informative staff, thank you Nikola!

No pushy sales persons only very helpful ones.
We dealt with a very friendly young lady named Nikola in the Ipswich branch. She helped us to obtain all the information we required about sizes, different options for materials, and answered any questions we had. Got to wait 15 weeks for our sofas, however we think quality is worth the wait.

Excellent knowledge and advice from the whole team, especially Peter, who gave us the space and time to make our choice, they even lent us the material swatches so we could check the colour at home.

Really friendly and professional team that made you feel welcome as soon as you walked into the Ipswich store. Great choice of sofas and really easy to place an order. Agne personally looked after us and was very knowledgeable.

I was very impressed with the showroom and the help I received there. Made the order via telephone and that person was really helpful and friendly

Helpful staff...not pushy but always handy to help. Very friendly and relaxed.

Very helpful staff. Good product knowledge with no hard sell.

Paul was incredibly helpful, went through all of the options and made sure that we ended up with precisely what we wanted.

Not visited the store before, staff were friendly and helpful and not pushy.
They left us to look round, but were on hand if we had any questions.
We went home to measure up and returned later and the ordering process was easy and the staff were knowledgeable and helpful.

Gabi was very attentive and showed us exactly what we were looking for. She didn’t pressure us and sent us the dimensions of the sofa bed via email. Excellent service!

Peter was excellent - kept making sure we were making the right choice for us - explained everything really clearly - so happy with our choice!

Sales advisor very helpful.

We were made to feel very welcome when we entered Sofology, without feeling harassed. We first met Nikola a few weeks back, and she was polite and friendly and showed us the features of several sofas. This week we met Agne who was equally as polite and friendly and helped us through ordering the sofa we wanted.

All the staff were super helpful and friendly without being pushy. Very knowledgeable and exclaimed the benefits of buying with sofology and all the added extra that's included that is extra elsewhere. Budgets for everyone too.

Friendly, helpful and knowledgeable staff, without the overkill of sales talk and pushing. They listened to your requirements and questions.

Staff were attentive and helpful

I am writing this review to bring to light the absolute worst experience of a business in my entire life. My wife and daughter have had to persevere in the pursuit to simply purchase a 3 piece sofa suite to provide comfort for me in my terminal illness palliative care. We paid up front in September for a sofa that was listed as in stock and available within two weeks and here we are in January with a further 10 week wait to try and simply receive a fully functioning working sofa. It has been excuse after excuse with the left hand not knowing what the right hand is doing. We have paid 3k for this and after a battle been offered £100 for our inconvenience. Where has customer service gone, they have no idea and blame it on the new owners DFS. If I could give a negative status I would. I do not recommend this store in Ipswich nor do I rate the professionalism of the staff at all levels. Im just so sick and tired of the poor mixed up performance.