I visited two different stores before I ordered my sofa. The staff in both Gateshead and Silverlink were both friendly and knowledgeable. When I ordered my sofa on the third visit, Jo at Silverlink wa... See more
Company replied
Location
Switch locationUnit 4, Silverlink Point, The Silverlink, NE28 9PD Wallsend, GB
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We were greeted by sales assistant when we walked in who was very friendly. We didn’t feel pressured and were left alone to browse at leisure but, told she was available to answer any questions we mig... See more
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Service on all 3 occasions in this branch was really good no too pushy just nice went to this store over another branch as the service was not so great.. even though this was further to travel .. Susa... See more
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The sales representatives Karen Elliot was extremely helpful and knowledgeable with a no pressure sales approach. Everything about the purchase was clearly explained, lead times for delivery, care... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Silverlink Point, The Silverlink, NE28 9PD, Wallsend, United Kingdom
4.9
Excellent
3K reviews
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Reply from Sofology - North Shields
Thank you for sharing your experience Linzi.
Susie was hugely helpful
Susie was hugely helpful and used her personal experience. She also was not afraid to correct us.
April 7, 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Steve.
Reply from Sofology - North Shields
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Service very good and Mark was very…
Service very good and Mark was very pleasant and helpful 👍
April 6, 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Mark, we will make sure to pass this on! Have a nice day.
Libby who helped us was very friendly…
Libby who helped us was very friendly and knowledgeable and sorted everything out
April 4, 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Libby, we will make sure to pass this on! Have a nice day.
10/10 customer service
Jo was absolutely brilliant with all the 101 questions I had and didn’t look at all fed up when I asked her about multiple sofas. She definitely took her time to explain everything I needed to know. Nice to see a store who still put customers time and listen.
April 6, 2026
Reply from Sofology - North Shields
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Furniture shopping …
Very good salesperson didn’t pressure us and when we were ready she was ver helpful
April 6, 2026
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review!😊
Sales assistant was very helpful abd…
Sales assistant was very helpful abd knowledgeable with regard to our purchase
April 6, 2026
Reply from Sofology - North Shields
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - North Shields
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Mark was excellent
Mark was excellent, explained the different variations I could have the sofa in, explained all the sizes , fabrics etc. I made I slight mistake with the order, after contacting the store Mark rectified the order in no time. Nothing was a problem.
April 4, 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Mark, we will make sure to pass this on! Have a nice day.
Great engagement with store team
Great engagement with store team. Hopefully manufacture and delivery will be the same.
March 31, 2026
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - North Shields
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Really friendly and knowledgeable staff
April 2, 2026
Reply from Sofology - North Shields
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Very helpful
Very helpful, informative and agreeable. Didn't try to push me in any particular direction just helped in any way they could.
March 25, 2026
Reply from Sofology - North Shields
Thank you for sharing your experience Michael
Excellent service,very helpful staff .
March 30, 2026
Reply from Sofology - North Shields
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Good variety of sofas plus the lady who…
Good variety of sofas plus the lady who served us had a wide breadth of knowledge
March 26, 2026
Reply from Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this! Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - North Shields
Thank you for awarding us 5 stars :-)
Great customer service…
Mark was excellent and gave us great advice on all the sofas we looked at. He was very knowledgeable and friendly and I was happy to buy a sofa from him.
March 23, 2026
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Suzie was absolutely fantastic for us
Suzie was absolutely fantastic for us. Before visiting, we’d tried several sofa shops without much luck including Sofology multiple times over the last 6 months. Our new build house has awkward dimensions, which was making it really tricky to find a sofa suitable for the space.
Suzie took the time to understand what we needed, and offered a new perspective on how to use the space. What had started to feel like a chore became genuinely enjoyable.
Suzie was super enthusiastic, thoughtful and positive - and very patient while we um’d and arh’d over the colour.
We never felt as though we were under pressure to buy or change our minds, she struck the perfect balance between giving us new options while never being pushy.
Suzie made the experience easy, and we’re really excited to receive our sofa.
March 22, 2026
Reply from Sofology - North Shields
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
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