This is a personal thanks to Mark at Sofology Silverlink. From our first interaction Mark was warm welcoming none persuasive but importantly listened to me and my wife’s requirements. His g... See more
Location
Switch locationUnit 4, Silverlink Point, The Silverlink, NE28 9PD Wallsend, GB
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I visited two different stores before I ordered my sofa. The staff in both Gateshead and Silverlink were both friendly and knowledgeable. When I ordered my sofa on the third visit, Jo at Silverlink wa... See more
Company replied
We were greeted by sales assistant when we walked in who was very friendly. We didn’t feel pressured and were left alone to browse at leisure but, told she was available to answer any questions we mig... See more
Company replied
We had two experiences both being great. First being viewing the sofa, we had Leanne and she was absolutely great so friendly. When purchasing the sofa we had jo, jo was amazing and so helpful. Co... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Silverlink Point, The Silverlink, NE28 9PD, Wallsend, United Kingdom
4.9
Excellent
3K reviews
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Patient lovely staff
March 2, 2026
Reply from Sofology - North Shields
Hello, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Jo was very helpful and informative a…
Jo was very helpful and informative a lovely pleasant lady.
March 9, 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Jo, we will make sure to pass this on! Have a nice day.
Great service …
From first walking in to store a young lady approached us could not fault the customer service a young lady called libby explained how everything worked in the shop told us to look around then came back to us and helped us to choose the correct sofa she went above and beyond to help us
March 9, 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Patricia :-)
Great choice of Sofas
Great choice of Sofas, staff were helpfull and knowledgable on the products.
March 5, 2026
Reply from Sofology - North Shields
Thank you for sharing Fred!
Reply from Sofology - North Shields
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Silverlink
Mark was extremely helpful and patient with us, allowing us to go home, measure and come back a few days later, ensuring we got the correct sofa.
Went through the process clearly so we understood what would happen next.
March 4, 2026
Reply from Sofology - North Shields
Thank you for choosing Sofology!
The person serving was very pleasant…
The person serving was very pleasant and helpful
February 23, 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars!
Susie was friendly listened to our…
Susie was friendly listened to our requests and helped guide us on this.
March 5, 2026
Reply from Sofology - North Shields
Thank you for your lovely feedback! 😊 We’re so glad Susie could listen to your requests and help guide you to the right choice. 🛋️✨
The lady approached us very chatty let…
The lady approached us very chatty let us wander around without following us she then noticed us looking at a sofa came across and had a chat but then let us carry on looking we decided on one and waited for her as she was lovely
She went through everything g with us in detail asking if we understood everything and the process was very smooth
March 4, 2026
Reply from Sofology - North Shields
This is a great review Julie, thank you for sharing your experience.
Suzy was very professional amd…
Suzy was very professional amd knowledgable and dealt with mh purchase superbly.
March 4, 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Jeanne
I was very pleasantly surprised with…
I was very pleasantly surprised with the amount of fabulous sofas to choose from and how well the showroom is set up . Susie our sofologist was super friendly ,informative and helpful ,she gave us all the advice we needed when purchasing our beautiful sofa and can't wait to see it in my living room. I would highly recommend sofology if your looking for a well made and beautifuly designed sofa.
February 28, 2026
Reply from Sofology - North Shields
Thank you so much for your recommendation Dianne :-)
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Mr Jackson
Great place to shop
The lady that helped me with my sofa and chair, was very helpful and professional. Explaining the different fabrics and colors which I could have them in, also delivery of 7 week that I thought was very reasonable would highly recommend using Sofology
March 2, 2026
Reply from Sofology - North Shields
Thank you so much for your recommendation Julie!
Good range of sofas at a competitive…
Good range of sofas at a competitive price. Mark the Sales Assistant in store was friendly, polite and professional and helped us to arrive at the right choice of sofa.
March 1, 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Mike :-)
Very helpful and knowledgeable lady…
Very helpful and knowledgeable lady that helped with our purchase. Visited the store a couple of times and Stef Bowie was extremely helpful. Very friendly and made our experience so much easier.
Thank you
March 1, 2026
Reply from Sofology - North Shields
Thank you for visiting Mrs Morrison
All round good e xperience
Very helpful sales wasn't rushed.plenty time to.look around,and helpful advice
March 1, 2026
Reply from Sofology - North Shields
Thank you for visiting Judith
Great customer service from Steph
February 28, 2026
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
friendly service
February 27, 2026
Reply from Sofology - North Shields
Thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - North Shields
Thank you for awrding us 5stars Frank
Brilliant serivce from susie assit very…
Brilliant serivce from susie assit very well
February 25, 2026
Reply from Sofology - North Shields
Thank you for choosing sofology Mr Hutchinson
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