Amazing service, slales Lady in the Poole store was fantastic, I dealt with the manager at Poole, he made everything fast and simple no messing around, this is the second time I've purchased a Sofolo... See more
Company replied
Location
Switch locationWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We came to view sofas first time a week before our purchase and we had a great experience with one of your staff, unfortunately cannot remember his name. Tall gentleman with dark skin - he showed us... See more
Company replied
We purchased a Great La-Z-Boy Chair, hopefully! Fortunately, I spotted the chair by accident in the showroom. I would have liked to have had more information on the range of available La-Z-Boy chai... See more
Company replied
Excellent choice of settees in the Poole showroom, blend of all styles. The lady (Sally Anne) that served us was first rate, not a pushy sales person like some, she was knowledgeable, even though she... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, United Kingdom
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our Sales Chap (James) was super…
Our Sales Chap (James) was super helpful and friendly, We thoroughly recommend.
March 9, 2026
Reply from Sofology - Poole
Thanks John!
Reply from Sofology - Poole
Thank you for sharing Katy :-)
Reply from Sofology - Poole
Thank you for choosing Sofology!
Amazing service
Lovely company we found a beautiful sofa and fell in love with it, klaudia helped us and was really friendly and helpful explained everything and made it easy for us :)
March 6, 2026
Reply from Sofology - Poole
Thank you for your wonderful feedback! 😊 We’re thrilled Klaudia could make your visit so easy and enjoyable, and that you found a sofa you love. 🛋️✨
Reply from Sofology - Poole
Thank your for sharing your experience Mrs Doherty
Reply from Sofology - Poole
Thank you for sharing Andrew!
Very helpful staff went out of there way …
Very helpful staff went out of there way to explain things and showed me how things work .
February 27, 2026
Reply from Sofology - Poole
Thank you Mrs Peacock
Very helpfull and patient with us ,with…
Very helpfull and patient with us ,with interesting ideas
February 26, 2026
Reply from Sofology - Poole
Thank you for choosing Sofology!
Reply from Sofology - Poole
Thank you for choosing Sofology!
Good knowledge about product and…
Good knowledge about product and services. Jason explained everything clearly and made the process easy.
February 28, 2026
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
I visited Sofology today to purchase a…
I visited Sofology today to purchase a sofa cleaning kit. As I entered the store, the manager (I believe) asked what I was looking for and promptly directed me to a salesman named Martyn. Martyn dealt with me very professionally—he was helpful, polite, and efficient throughout the purchase.
At the end of the transaction, I was about to mention feedback about a previous purchase (Three Piece Suite ££££s) we made around three months ago. However, before I had the chance, the manager approached us and abruptly, I felt, and asked Martyn to go and assist two other customers. I felt this interruption was quite abrupt and came across as a little rude, especially as we were still in conversation.
Overall, Martyn’s service was excellent, but I hope the store can ensure customer interactions are allowed to conclude naturally, as it helps customers feel valued.
February 27, 2026
Reply from Sofology - Poole
Thank you for sharing your review. We're sorry to hear about your experience. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, if there is anything we can help with.
all was polite and very help fall
February 27, 2026
Reply from Sofology - Poole
Thank you for taking the time to leave a 5-star review!😊
Very polite and professional
Very polite and professional, great service not pushy in buying, very helpful with the questions asked definitely shop there again
February 26, 2026
Reply from Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The whole team that greeted and helped…
The whole team that greeted and helped us with our purchase were fantastic. We will shop here again.
February 21, 2026
Reply from Sofology - Poole
Thank you for awarding us 5 stars Mr Lineton
I recently bought a sofa from…sofology poole
I recently bought a sofa from youreselves and i found the expirience very helpful,irene was very helpful in finding me a sofa
February 20, 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellent customer service
February 21, 2026
Reply from Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great customer service. Quality products.
The sales team were very knowledgable, helpful and not at all pushy. We dealt with Bernard who was respectful and really understood our needs and went out of his way to help us make the right choice. Would highly recommend.
February 21, 2026
Reply from Sofology - Poole
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Returning customer due to the quality…
Returning customer due to the quality of sofas. The build, the fabrics, durability only changing sofa as want a different colour scheme, otherwise nothing wrong with the sofa 6 years on. Claudia at the Poole showroom was amazing, very helpful. Can't wait for the new sofa to be delivered now!
February 20, 2026
Reply from Sofology - Poole
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Time and patience spent by assistant…
Time and patience spent by assistant while we were making up our minds.
February 16, 2026
Reply from Sofology - Poole
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Helpful staff.
We were served by a friendly helpful member of staff. We could even take the dog in. All in all a very good experience.
February 17, 2026
Reply from Sofology - Poole
Thanks Tina
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.