When we arrived we were greeted by Chris who gave us a few bits of information but left us alone to get on and when we needed he just appeared and answered the query. Extremely helpful when we made ou... See more
Company replied
Location
Switch locationThe Peel Centre, Great Portwood Street, SK1 2HH Stockport, GB
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See what reviewers are saying
Whilst visiting the store I was greeted by Maria who was absolutely amazing provided excellent customer service in friendly and polite manner. Gemma and Paris also very helpful. Gemma demonstrated com... See more
Company replied
All of the staff were attentive and checking in without being overbearing. We were offered drinks and an activity pack was provided for our daughter whilst we were looking at all the options. Maria wa... See more
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On our initial visit, Maria was great and very helpful. She kept her distance and didnt interfere until we needed help and information. The way she acted left a positive impression. Sarah on her follo... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
The Peel Centre, Great Portwood Street, SK1 2HH, Stockport, United Kingdom
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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Really helpful staff
Really helpful staff. No hard sell!
Paris was extremely helpful and polite and friendly!
November 30, 2025
Reply from Sofology - Stockport
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Customer service was excellent.
Customer service was excellent.
The member of staff was very professional explaining all about the product we bought
November 30, 2025
Reply from Sofology - Stockport
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Looked after by Paris and Gemma
Looked after by Paris and Gemma. Both very helpful and knowledgeable.
Excellent experience.
December 1, 2025
Reply from Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review!😊
Sofa Purchase
Everything went smoothly whilst ordering our new sofas. We had time to decide what we wanted and all of the questions that we had we answered.
November 25, 2025
Reply from Sofology - Stockport
Hi there, thanks for your 5-star review, we really appreciate the feedback!
The not sold 5 week delivery
We have been waiting for a delivery for nearly 10 weeks on a sofa that was no more than 5 weeks delivery when in store
Trying to get to someone for an answer is almost impossible
The standard answer is someone will get back to you in 72 hours
September 1, 2025
Unprompted review
Reply from Sofology - Stockport
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
The young man was very good today and…
The young man was very good today and extremely helpful thank you
November 18, 2025
Reply from Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
How I go into this store and come out…
How I go into this store and come out empty handed is an utter miracle…
Popped in today to see the fabulous Paris ,, and another lovely lady..
The furniture in here is absolutely stunning ,, staff are wonderful, especially Paris ,,, would highly recommend this store if you want an exquisite sofa , the choice is amazing…
Next time I go I will be looking for a coffee machine….
November 17, 2025
Unprompted review
Reply from Sofology - Stockport
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Sofa not delivered when arrange
Sofa not delivered when arrange, told property was in assessable via email no phone calls or nock on door from delivery driver
October 13, 2025
Reply from Sofology - Stockport
Hi there, thanks for your review and we're so sorry to hear this. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details.
Reply from Sofology - Stockport
Hi there, thank you for your review. Another great review for Sarah, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review!😊
From the moment we walked through the…
From the moment we walked through the door the staff was on hand to help us with our needs. I found it completely comfortable the the staff wasn’t pushy or in your face, just there for advice when needed
November 9, 2025
Reply from Sofology - Stockport
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent honest customer service
November 8, 2025
Reply from Sofology - Stockport
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Jeremy at Sofology was such a fantastic…
Jeremy at Sofology was such a fantastic help today. We went in to look around to try and work out the sofa that was best for my back problems and thanks to Jeremy we were able to find exactly what we needed on the day and went home happy with a new sofa on the way! Thank you!
November 9, 2025
Reply from Sofology - Stockport
Hi there, thanks for your 5-star review, we really appreciate the feedback!
A positive shopping experience
Sales assistant Paris took us through the selection and ordering process and her extensive knowledge of available products made the experience simple and pleasurable....a positive shopping experience
November 5, 2025
Reply from Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review!😊
Buying our new Settee
After 1st choosing one then realising we hadn’t measured the space correctly (Electric and Gas Meter box built in🤦🏼♀️) we had to go back to the store to choose a different one Gemma our sales assistant was absolutely 100% professional so much help and knowledge also so very patient.
You have a brilliant staff member there with Gemma x
November 2, 2025
Reply from Sofology - Stockport
Thank you for sharing your experience! We're delighted that Gemma assisted you professionally and patiently during your visit. Her knowledge and support positively impacted your shopping experience, and we're proud to have her on our team.
If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back to Sofology soon!
Excellent customer service
Excellent customer service. Really helpful and friendly staff. Made everything very easy with no pressure to buy at all. Very happy and looking forward to getting my new sofas.
November 4, 2025
Reply from Sofology - Stockport
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Stockport
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review!😊
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Amazing service from Paris!
Paris was absolutely lovely from start to finish! She was so helpful, patient, and had us laughing the whole time, such a refreshing and genuine person to deal with. She really knew her stuff and made choosing our sofa super easy and enjoyable. You can tell she truly cares about her customers. Thanks, Paris, for turning what could’ve been a stressful shopping trip into a fun experience. There was Asian gentleman who also helped out and was very helpful and patient with us! Finally chose our sofa after 2years of debating! Thankyou again from both me and my mother
October 20, 2025
Reply from Sofology - Stockport
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
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