Sofology - Stoke-on-Trent Reviews 

Vicky and Ash in the Hanley store were amazing. Not pushy, understood the decision and helped discuss option patiently. Very good experience 👍

Customer service at store below average, not happy at all, I placed a very big order worth £11,000 but the service I received was awful communication between the staff is not very good. Sales man have little or no experience couldn’t even do the calculation with a calculator, I would recommend people to avoid this store and use a store else where. Attitude of staff is ridiculous I suggest senior management have a look into the attitude and the way the sales and mangers work at this store.
This company is not reliable and misleading customers I bought 2 suites from them they both came damaged. I had to return the sofa sets on delivery. The information the assistant provided in store was nothing wrong when I spoke to the Sofology customer team they said they would only give me a £300 refund on thousands pounds of worth furniture. They did not want help to resolve the situation instead they were acting all weird. The legs were broken, scuffed, ripped literally you can see from the images how they sent me the delivery. I had to reject the delivery. Please be aware the quality of the sofas and fabric. There after care service is disgraceful, they have no warranty in place . They are full of lies. I would never go back to them again .
I would have attached pictures for proof I am unable to due to no options to attach pictures

I am extremely disappointed with my experience. After spending over £3,000 on a brand-new sofa, it arrived with damage, marks, and even a missing cushion. To make matters worse, the ordering and delivery process was full of issues, including poor communication, being passed between different teams, and our delivery request being overlooked.

The aftercare has also been frustrating. I was offered a repair on a brand-new sofa, which I don’t believe is an acceptable solution for a purchase of this value. Communication between departments has been poor, and I have had to take additional time off work for a technician visit because of problems that should never have occurred.

When you spend this amount of money, you expect a premium product and service. Unfortunately, my experience has been the complete opposite. I hope Sofology resolves this fairly, but based on my experience so far, I cannot recommend them.

Left to decide with no pressure .

Very rarely do I leave a buying experience with a sense of having had a genuine human interaction. This was a pleasant exception to that rule.
No pushy sales technique or oversell just a person who seemed happy to engage. Gave me my options and let me make a decision.
Well done

Helpful staff, very accommodating and happy to provide information on a range of options.

Sandra was extremely knowledgeable and helpful

you’ve got fantastic staff at your stoke branch couldn’t do enough for us nothing was to much for them

great customer service. No hard sell but were there to answer any questions. Helpful, polite and cheery. Store was clean, cool and well displayed. It was more money then i expected but the quality is plain to see and you can pay monthly interest free.

The sales person that dealt with us was really informative and very helpful on choosing i hope, the correct sofas. It was so nice to walk into the store and not be jumped on, but be allowed to walk around and not feel pressurised at all. That is mainly why we have decided to buy from you.

Vicky our salesperson was an absolute star 🌟
She made us feel welcome and at ease and took the time to listen to our questions and dilemmas and helped us work through them together.
An absolute credit to sofology !
Thank you 🙏

Sale staff were very helpful, took their time to listen to what you wanted. Were patient with changes of mind. Never under pressure to buy from them.

Everting we asked the assistant was helpfull and welcoming without being to pushy

Josh at the stoke store helped me really well.
Came back to Sofology for the third time for my order.

We had a lovely time ordering our sofa vicky was great she found out what we wanted the showed us the sofas that suited us she knew her products and extras that would suit us looking forward to our sofa coming

Great service. Lovely choice of sofas.

To say our sofa-buying experience was positive would be an understatement.

From the moment we walked into the showroom, we were greeted by a lovely, friendly, and welcoming lady called Vicky. She took the time to listen to our requirements, asked thoughtful questions to understand exactly what we were looking for, and guided us towards several sofa options that suited our needs. She then gave us the space to browse the rest of the showroom at our own pace, which we really appreciated.

We eventually fell in love with a sofa and were offered refreshments while we relaxed and explored all of its comfort features and gadgets. Nothing was too much trouble for Vicky—she even brought over additional cushions so we could properly experience how the sofa would look and feel in our home.

After returning home to measure our room, we came back the following day to complete the purchase. Although Vicky wasn't in, Leon looked after us. He was courteous, helpful, and genuinely lovely, and once again refreshments were offered, making us feel very welcome.

The customer service at the Stoke store is second to none. Both Vicky and Leon are a credit to the company, and they made what can often be a stressful purchase an enjoyable and memorable experience. We wouldn't hesitate to recommend the store to others.