I had a good experience at sofology in York. The staff are polite and respectful. They helped us when we needed more information and didn't pressure us in getting a sofa.
Company replied
Location
Switch locationClifton Moor Retail Park, 10 Hurricane Way, YO30 4XU York, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had an outing to Sofology last week. Lovely sofas available and we weren't actually looking for a sofa for us. We got talking to our onsite expert and walked out with a newly purchased sofa. Lovely pe... See more
Company replied
James made what could have been a very stressful experience into one that was very pleasant. He answered everything I needed to know and a lot more besides. He was professional, helpful and friendly... See more
Company replied
Great sofa , was delivered in 2 weeks due cancellation from another customer. Only 3 stars though, as the £40 leather care pack wasn’t delivered with the furniture, and 3 weeks on, we’ve heard nothi... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Clifton Moor Retail Park, 10 Hurricane Way, YO30 4XU, York, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic experience
Fantastic experience, very laid back way of selling! Would highly recommend, attention to detail was spot on
February 19, 2026
Reply from Sofology - York
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
The team were very knowledgeable and…
The team were very knowledgeable and made the ordering process fun and easy.
February 22, 2026
Reply from Sofology - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sale made easy
Gemma at the York store made our experience easy. She let us take our time & let us know she was there if needed. We then returned another day to purchase our sofa. Gemma has a great sales technique and was very knowledgeable. Will recommend to friends.
February 22, 2026
Reply from Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gemma. Have a great day 😊
I wouldn’t use anywhere else now.
After a LONG, boring search having sat in approx 4738383 sofas in various shops, I don’t know why I didn’t just go with Sofology in the first place. The staff were BRILLIANT. Knowledgeable but also left me alone to do what I needed until I was ready. I found the sofa I wanted finally and when I came back was ready to finally have a sofa and not have to sofa shop again for a long time. Chris Harper-Barrett was ace. Knowledgeable, friendly, gave great advice, wasn’t a pushy salesman and just made the whole experience so easy. I took my friend shopping with me and she’s already said when she gets her new sofa this year, it’s where she’ll be coming too. Highly recommend!
February 15, 2026
Reply from Sofology - York
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - York
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Fantastic customer service from both…
Fantastic customer service from both Chris and Nadine. Very helpful and knowledgable, was not rushed at all, even though it was closing time for the store.
Looking forward to our sofa being delivered.
February 18, 2026
Reply from Sofology - York
Thank you for sharing Lee.
Tim was great
Tim was great, not too pushy but gave me all the information and advice I needed
February 15, 2026
Reply from Sofology - York
This is a great review Chris, thank you for sharing.
Number 1 for sofas
Staff welcome you and help wherever they can but still leave you to browse. Always very professional and knowledgeable. Won't go anywhere else !
February 17, 2026
Reply from Sofology - York
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very great
Very great. Staff is helpful, no pressure to sell and patient answering the questions.
February 14, 2026
Reply from Sofology - York
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Friendly helpful demonstration of a sofa bed
I was interested in buying a particular sofa bed which was not in store but very helpful staff(Chris) demonstrated a similar one, so I could see how easy the mechanism was to operate. I could also sit on a sofa for the same range and choose a colour and seating options.The whole process to purchase was simple and well explained. I look forward to getting my new sofa bed soon
February 12, 2026
Reply from Sofology - York
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Tim Jones did a great job helping us…
Tim Jones did a great job helping us through the decision and options and looking forward to getting the sofa
February 15, 2026
Reply from Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Tim. Have a great day 😊
Great selection, lovely staff
Great selection of sofas. Friendly, helpful staff. Special thanks to Gemma for her patience and guidance in helping us find exactly what we were looking for. Would definitely recommend.
February 13, 2026
Reply from Sofology - York
Hi there, thank you for your review. Another great review for Gemma, we will make sure to pass this on! Have a nice day.
Very helpful and friendly
February 2, 2026
Reply from Sofology - York
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - York
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
What a fab team & store!
Left to browse but when you needed the staff they were on hand. So helpful and knowledgeable. We dealt with Gemma and Tim, both of which were fab. It took a while to find what we wanted but they respected this and allowed the time without pressure.
Great store and team!
February 2, 2026
Unprompted review
Reply from Sofology - York
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Relaxed and honest
Tim was attentive but not intrusive. Clear information and relaxed, no pressure sale.
February 7, 2026
Reply from Sofology - York
Thank you for awarding us 5 stars!
Reply from Sofology - York
Thank you for choosing Sofology!
Reply from Sofology - York
Thank you for your 5-star review! We appreciate your feedback and are glad you were satisfied with our service. Let us know if you need anything else.
Friendly service and good variety of items to try
After initial contact with a friendly sales representative we were allowed to wander round and try the varies items. The showroom was well set out with prices and sample material there to view.
When a decision to purchase was made the sales representative was helpful and knowledgeable and explained and the ordering process and delivery procedure.
February 4, 2026
Reply from Sofology - York
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Great customer service
Great customer service. Lacked more examples of the different types of sofas / chairs that could be bought.
February 1, 2026
Reply from Sofology - York
Thank you for your kind words about our customer service - we’re really glad you had a positive experience. We appreciate your feedback regarding the range of examples on display and will certainly take it on board as we look to improve. We hope to welcome you back again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.