Solawave Inc. Reviews 134

I recently purchased the sola wave mini but had a problem getting it to work. I contacted customer service and they responded immediately with steps I could take to correct the issue. This was very helpful and more importantly fixed the issue. Fantastic product and outstanding customer service.

I read reviews and chose to buy the Solarwave original mask . To be fair ,I did not start with a nightly commitment. But I did start to see a slight difference in the tone , texture , lines & health in appearance of my skin . I m always trying new creams. I do facials monthly . And after a lapse in my Solarwave use I started up again and actually was quite pleased with the better appearance ,tone of my skin . This new promo has prompted me to order the new higher LED MASK . I am very very pleased with the help I got in my conversation with Solarwave regarding this new version vs the one I own now .
After our chat I bought the new version !! They are so helpful .warm . Informative.
Bravo Solarwave !

My chest/neck led has quit working after less than 1 year, despite my troubleshooting efforts. I have reached out to the company inquiring about a warranty and they have yet to respond. The amount of money spent on this device should ensure that it lasts longer than a year and customer service should be better.

I purchased the face and eye masks, as well I purchased the wand and gel. Quality products, I have used as suggested and have seen results in approx 30 days. Solawave face and eye masks are a soft product, others are hard plastic which are not comfortable.
All products are well made and travel well. Good buy!

Zero stars but it is forcing me to leave one. First, the 2-and-1 is a bit awkward to hold, so was not the best product to start with, but I had a few scars I wanted to soften so I could make it work well enough. Second, the device only lasted <4 months before it stopped working. Initially it would not stay on longer than 5 seconds. Then it would not come on at all. This is fully charged with the correct chargers. I contacted Solawave to notify them of the failed quality control and asked for a refund. They ended up exempting after much hassle and back and forth 60 day refund limitation (instead offering the one year warranty which offers a device replacement - which due to lack of trust in quality, I’m not interested in.) thus, I’ve updated the review as it ended up with a semi favorable outcome.

So few companies have any customer service anymore. Solawave has gone above and beyond to help me with a lost package. Definitely feel confident about the amount of money I spent with them knowing they stand behind their product.

Their customer support is amazing and so fast! I love my product but had to return one thing and they were on it

I did not use the product because the instruction manual lists safety contraindications (visible veins/redness) that were not clearly disclosed in the marketing. For health reasons, the device was unsuitable for me.
The return process was unnecessarily complicated: the return portal did not work, and it took nearly two weeks to obtain proper return instructions.
I advise international customers to read the instruction manual carefully before purchasing.

Re Solawave Neck and Chest Rejuvenating Mask
This product has wiring issues and despite the "12 month guarantee" the company would not issue a refund after 5 months when it stopped working.
I did not want a replacement as wiring issues could represent a fire hazard. The company's "trouble-shooting" advice made it clear that they were fully aware of the potential faulty wiring and yet continued to sell the product despite it.

I looove my red light therapy neck & chest mask from Solawave. I bought in in August 2025 specifically for my wedding in early October. It definitely made a difference on my neck! My wedding dress was strapless and showed a lot of skin but I wasn't afraid (which is saying a lot at 60!)

Oh and their customer service is GREAT! The cord frayed/split and they are sending me a replacement. Big shout out to Mary, the rep who called me about my replacement order - so very friendly and helpful !

This time the customer service did NOT follow through. I received the Neck and Chest serum with a broken top. I called to let them aware of it, took a photo as requested. The guy, (Jonathon), said he would replace the serum and send a return label ...but not to send the broken item until i received the new one. It never was sent, I Tried contacting him several times w/no response. I have 4 devices, customer service had always been accommodating.

I’ve had 2 masks and this by far is the one I would recommend~Great Results!

My Solawave neck and chest device began flickering, and eventually, the lights wouldn’t stay on unless I held the cord in just the right position. Unfortunately, due to a medical emergency in my family, I missed the warranty deadline for repair or replacement. I decided to reach out to customer service anyway to explain my situation.
I was immediately contacted by Jonathan, who was understanding, professional, and thorough. He guided me through verifying my product and submitting the required photos and documentation. Jonathan went above and beyond to help, and thanks to his efforts, Solawave determined to replace my device.
I’m beyond grateful — and thrilled that I can continue using my Solawave product. I own several others, and this experience reassures me that Solawave truly stands behind its products and empowers its team to deliver exceptional customer service.
With sincere appreciation,
Anne L.

I had a product issue and Luke went above and beyond to solve it for me. Thank you Luke and the Solawave team!!!!
I will continue to be a loyal support and let my friends know of the outstanding customer support I received from Luke and the company!!!!!

Excellent proactive customer service that reached out to check that my shipping address was correct before they sent my purchase. Excited to try the mask. I’ve had the wand for a year and love it.

Shipping was great. The mask arrived on time and nicely packaged.

My only problem was charging it. I followed the instructions to a *T. The charger charged but when I plugged in the mask to the charger and pushed the button, nothing. I had a feeling it was a simple fix but I was very frustrated bc it’s a high end, expensive item.

I emailed the company and they responded within minutes and arranged for a representative to call me back.

She was able to trouble shoot the problem—it’s comical bc I did everything right—except all I needed to do was hold the button for 3-5 seconds and *then* the mask lit up. They have a year warranty..hopefully it will help with my skin.

Super excited to start my journey with solawave. After many back and forths with myself over the cost of red light therapy I finally took the leap. Mary was so helpful with my ordering and finding what was best for me. And not to mention she helped me get to know my device and how to use it !! Super happy and can’t wait to see my own results . Thank you Mary for all the help

I first purchased a solar wave in 2022
It lasted for about 20 applications ( uses)
The company eventually sent me a new one ., i was appreciative.
This one worked for only 3-5 times , the charger failed.
Emailed - no answer
again and again over 6 mths
eventually received an answer to at i was out of warranty
(so too bad )
waste of my precious time & money

Thank you for your reply , shane it does not reflect what the true facts were.
Like many of purchasers the complaint of time taken to reply , can , in my case cause the warranty period to expire.
One would wonder if this is deliberate. But still you don’t addrsss the FAULTY products
first the wand
then the charger
people expect to get quality products that last more than a few months of use once per wk.

Excellent experience all around with Solawave. From pre-purchase questions, to insight into my experience midway, then assisting with my return, someone was always there. It is an excellent product, but simply just didn't work out well for my skin.

Amazing product and great customer service - they went above and beyond to resolve the issue . Will definitely purchase again