SOLFAKTOR Reviews 

⭐ 1 Star – Extremely Poor Experience

I booked a shared shuttle transfer from Barcelona airport to my hotel. Upon arrival, I was dropped far from my hotel — nowhere near the 500 meters claimed by the company. The walk to my hotel took over 20 minutes in an unfamiliar area, causing stress, confusion, and extra effort to reach my destination safely.

When I complained, the company ignored my actual experience and relied solely on their supplier’s GPS data, which they claimed showed a 7-minute walk. This does not reflect the reality I experienced.

Their customer service was dismissive, unhelpful, and failed to take responsibility. Overall, this company is dishonest, misleading, and does not respect their customers. I would not recommend them to anyone.

That was the worst trip of my life. I booked last minute trip after my last project - Polestar 1. I am a design engineer. My suitcase was damaged on the way down to Gran Canaria. Then at the hotel, I received room that looked completely different compearing to the one from the photos. Reception wanted me to pay first for the switch, Then when the saw photos they gave me the correct apartment. The other apartment was renovated but the water was leaking out when I was showering. Every time when I showered water was coming out to the kitchen... The stove for cooking was not working properly. It was impossible to cook anything on that because of low power, so basically I had to throw away all the food which was purchased and I was forced to eat outside every day. Pool bar very poor. Available beer and toasts with cheese. Nothing else... I want my money back for that trip. Regarding the suitcase, I already reported that to the airline. It was a brand new Samsonite which I bought 2 months ago in Gent in Belgium on the way to Volvo plant.

Bra, bra, bra!!

Ref: 750768796.
Hi Solfaktor,
I appreciate the chance to comment on my holiday experience to Corfu last week.
The Corfu Residence Hotel was of a good standard. It was clean, all components in the room functioned well. The staff were helpfull and interested that we were satisfied.
I was at first disappointed when we were shown our rooms. We had booked two rooms but I hadn't requested them to be close together as we all have the same surname, I expected that would be the case. We were given the initial two rooms from almost opposite ends of the hotel complex. I explained to the manager 'Dimitrious' that we were a family and requested a change. He explained they were fully booked but he offered an apartment with an extra bed and compensated us with an up-grade to all inclusive which we were happy to accept.
We enjoyed the buffet meals and drinks at the bar in the evenings.

Unfortunately, I had a disappointing experience with the car hire company when we first arrived.
When I made my booking with Solfaktor, it was recommended that I book a car using the link which lead me to Rentalcars.com
Having booked the car, I received e-mail confirmation but missed the required credit card detail.
In the past, I have been able to use my Visa card or Cash as a deposit, but not in this case. I was forced to pay an extra 1,414.00:-
for the BVG YOURS CAR RENTAL insurance which was non refundable when returning the car instead of leaving a 7,500.00:- deposit.
I had already taken 'res klar' insurance with Folksam so I now had two insurances for the car. I tried calling Folksam, they were closed on Mid summers day which was the day we arrived.
I suggested cancelling the car but was told I wouldn't get a refund as I was inside the 48 hour cancellation period. I was unable to use my wifes credit card as I had booked the car in my name. As I was now dealing with BVG YOURS CAR RENTAL, I didn't think to call Sol Faktor or Rentalcars.com for advice.
I did miss the credit card detail. It is the second point on the reservation confirmation.
I have now spoken with staff at Rentalcars.com and Solfaktor who have agreed that this detail could be made more clear as some car rental companies still accept Visa card or cash payments.
I suggested Highlighting this detail in BOLD or coloured text as it is an expensive mistake to accept at the beginning of a holiday.
I have been advised to make a claim but first feel Solfaktor and their customers could benifit if this BOLD text detail is included on the confirmation e-mails in the future.

With kind regards,
Jonathan Rodger.

The hotel was in rather bad shape with very small rooms, no ventilation, below avarage breakfast and no room cleaning.

Blåshål och iskall pool

My flight to Arlanda has 12hrs delay and Norwegian airlines didnt provide any accomodations. Now I got 2 hrs further delay. This delay ruined my vacation and plan.

Long story, but i missed one flight, and even though i tried calling or getting help at the airport, solfaktor didnt take any responsibility. They canseled my hole trip, because it was a no show.. when it wasnt! No help here!

Everything we ordered was one time and in good order. We had no difficulties and had an amazing price.

It was realy good choice, the flight was good and the hotel was really perfect, I think that I want really to appreciate the Solfaktor team for this service.

I ordered a trip for two for about 1000 dollars. 2 hours later i get an email that says my trip has been cancelled, with no further information. My money has not been refunded either.

We (2 adults+13 year old) booked a packet deal, flight and hotel with Solfaktor. Flight was with BRA wich there is nothing to complain about, staff very friendly and a smooth journey so they get 10/10.

When we came to our hotel in Bulgaria Karolina komplex Nesebar we were told that they had no information about us staying there. Finally the person in reception got in touch with his manager and she came to speak with us after 15 minutes of waiting in the lobby. She told us that WE WERE LUCKY that she was working that day as she knew that some flats had been sold to another company (PM group) which she then got in touch with and a representative from PM group, came to give us keys after waiting further 10 minutes. Once in the apartment then we got a call from the spokes person for this company asking us if we could move to another hotel after one week as they had told ((sunhotels-agent solfaktor dealt with (I assume)) not to take further bookings but we were booked for two weeks, and there was a double booking of the last two days of our stay. We looked at the apartment they wanted us to move to but refused to move after one week as the hotel they wanted us to move to was worse than the one we had booked. So they said OK you can stay the whole two weeks where you have booked.
No one came to clean the apartment or change towels or bedsheets, so after staying 8 days we rang the company responsible for the flat and asked about this and he said yes we will come this afternoon. Which they did and changed towels and sheets, and did spot cleaning. The apartment was nice and we'll equipped, but it was not a nice start to the holiday meeting this uncertainty on arrival.

Ok so I booked Marjan Spa and Resort via Solfaktor. 5 star hotel, a bit off season with breakfast included. All well, I got a room upgrade on arrival and over welcoming reception. Over all the experiance was ok and here is why;

-So it was presented as a family hotell with kids club. Every activity in the kids club can with an added cost, and it wasnt cheap. For some arcades its understandable, but for all activites and the games were about 20 sek each.

-the kids pool where very small and mote directed to infants.

-the pools wasnt really a bother until we learned that the in-door pool was no childerns aloud, so for me a single parent I list a possibility to exercise and swim inside, since the kids club didnt offer any kind of child supervision. It was basicly an arcade/resturant.

-non of the food were targeting children, so it was down to complaining or luck to get something more child oriented.

-the only facility within the hotel that recognise the issue and tried to acvomodate me was the SPA, that bill ran ne about 150 dollars for my childs treatment only, well worth it.

To the point, this information shouldve been made clear, since neithe solfaktor nor the hotel informed about this on the website. I brought it up with the hotel and got an appology but no compensation. Solfaktor should as the broker inform about thus to avoid simular situations in the future. If I had bern there as a couple or alone it wouldve been great, but the criteria differs when traveling with a 6 yo.

Absolutely really enjoyed!! The apartment we got, was very spacious, nice and clean, very nice service!! Really great location, close to everything!! Very well organised for all the information. Got very much for the money, really worth it

The hotel was not good enough as a 4 stars hotel. You should put it as a 2 or 3 stars hotel.

Very good ....

Verkar Nice hotell. A lite unconfortable beds, but that was The only negativ part. The Best vaiters ever! Always happy and making jokes and made us laugh. Normal standard food. I wish they hade more and better dessert.
I give 4/5 stars