Solid Rock IT UK Reviews 

Prompt service from technical team online and at home, very helpful.

So grateful to Solid Rock for doing an urgent repair to my phone when some malware got into it. They did a home visit the same day and sorted everything. Happy to use again and recommend.

Great service and it was great to meet Mark!

Super fast broadband is a non-negotiable utility. My supplier promised 500mbs. In some rooms I was getting 4mbs if I was lucky. These guys were brilliant. Swift service, crystal clear diagnosis and remedy. Finally I’ve got the WiFi I’m paying for.

Needed a battery replacement on a Mac laptop and found Solid Rock IT. The team were excellent at both remotely accessing the problem and sourcing the battery required.
The part arrived within days, the engineer arrived on time and was friendly polite and knowledgeable. He fixed the issue and have had no further problems with the Mac laptop since the visit.
Would recommend and will be using the Solid Rock IT team again if needed.

My 2017 iMAC (27 inch screen) has just been upgraded by a Solid Rock IT engineer so that it can have software updates up to Sequoia 15.7.9 and use the latest versions of Adobe Creative Suite specifically Photoshop and InDesign. The engineer also gave my computer a health check and now it is running much faster. This was so much better than paying nearly £3,000 to buy a new iMAC that is less well designed, with a smaller screen and which cannot be upgraded in future! A huge thank you to Solid Rock IT!

The engineer did a fantastic job moving the contents of my old laptop to a new one. This was quite complicated but he patiently dealt with all these difficulties and we got a great result in the end.

Have used this service more than once, it’s always been excellent and the results have been exactly what we were looking for. The latest project was adding an external server to our existing Mac Studio to cope with large data files involved in our video editing work. The job included advice on specific equipment and installation and it was completed on time and as quoted. Information was presented in a clear and simple fashion, and everything was done with professionalism. Follow-up questions were answered promptly and helped solve a couple of minor issues that came up (due to user error!). Highly recommended.

Really helpful and friendly team. Thank you so much

Very good expert service - resolved a complex issue I had been attempting to “self-help” for months. Team responded fast - good communication style and swift understanding of issue. Would recommend.

Our outhouse WiFi was not working and this caused issues. Mark was able to find the issue, suggest a solution and increase out speed, Well done and keep up the good work

I hired Solid Rock IT UK to clean my elderly relative's computer after they fell victim to a scam. Mark quoted £150 per hour. The work took four hours, bringing the total to £600, more than the replacement value of the computer being cleaned. No invoice was offered when the work was complete and payment was requested to a personal bank account. When I asked for an invoice, VAT was added, bringing the total to £720. When I queried this, the VAT was removed. I was then asked to make payment to an entirely different company called Marcomz Networks Ltd. As Mark left, he text me, asking me to leave a review, with the specific instruction not to mention any names, and to use terms like "the engineer," "the company," or "the team." Mark was the only person I dealt with throughout, though the company's website and all communications use plural language. I requested a job report with a time log to understand what had been done. Mark's initial response was: "There will not be a breakdown of time taken as this wasn't part of your initial requirement… Next time, it's best that you request this from the outset so activities can be tracked and timed appropriately." After repeating the request, a report was sent. The company's liability terms, which disclaim responsibility for data loss or hardware damage, were never shared at the point of booking. I only found them via a small link at the bottom of that report. Reply to Mark: Thank you for your response. To clarify, I was not the direct client; the service was carried out for a relative, which explains why I may not appear in your records.
It does not make my account inaccurate. You say this is "not completely true", I'd welcome you pointing out specifically what isn't, as I have photographic evidence to support every point I have raised. I'll leave the readers to draw their own conclusions from your response.

Fantastic service, engineer was efficient and helpful. Serviced my MacBook with extra advice added. Highly recommend

I needed support moving my local email client from a POP to an IMAP account. Also, I wanted to understand how to export contacts and diary. The team responded to my request almost immediately and the work was both done well, as well as helping me learn how to do some of the work in future. The support staff was expert, friendly and helpful. I'd recommend Solid Rock IT to anyone.

Excellent service from the engineer who recovered my laptop and also sorted out e few issues with my desktop. Reasonable price and whole job completed within a week of my first call.

Great Computer Services! Very thick walls in our house with two home working offices had made it seem impossible to get decent Wi-Fi in much of it. Installation of an extra router caused a new problem I couldn't solve. A local company came to 'fix it' at a seemingly competitive rate. But it was a 'programming problem' which the chap they sent couldn't do. Solid Rock's highly pro-active and personable professional not only solved the initial problem but set up a new system that provides 70 Mb/s of Wi-Fi throughout the house. Solid Rock may not be the cheapest but they are the most cost effective and best that I could find.

The engineer was calm, friendly, thorough and patient from first contact. It's a great gift to not make a non-computer expert not feel like an idiot! After isolating the issue (a dodgy MS update), he then did a thorough MOT on my laptop, and offered advice that was clear and simple about improvements I can make. It is my second time asking Solid Rock to help. My partner has also used them. Highly recommended!

I was really stumped trying to set something up with all my Apple gear. I reached out to Solid Rock IT and within 24 hours Mark had responded to me and solved the problem. He work at the right pace for me and answered questions along the way.

I’m so glad I bit the bullet and looked for help, I would have driven myself over the edge and probably stamped on my laptop. Would reach out again if I need to and would recommend. Thank you Mark!

My 8 unit NAS unit crashed, went offline & was undiscoverable. I was really lucky to find an engineer from Solid Rick IT UK. He was onsite quickly and knew my Mac setup ... I'm up and running again, no data loss.

Solid Rock IT were engaged for an installation from our old laptop to the new laptop. Mark was highly knowledeable and took time to explain pertinent issues to us, and importantly, how to gain the best performance from our new laptop going forward.
Mark was punctual and professional throughout and we will be using his services in the future. Recommended.