Solios Watches Reviews 

I was happy with my watch for a few months until the minute hand falled... I wrote to the customer service a few times in 3 months, but no indication they are alive....

Stay away. Poor communication and slow delivery. Delayed for three months after waiting seven. Materials ok for price point but better off getting a Seiko for a little more. Nice concept for watch but they need to improve processes and service.

Nices watches, good price, good quality. Love it!

Clasp broke almost immediately after purchase, they were extremely slow at replying to my emails and it’s been 4 months now and still not refund or repair.

I received the watch quickly but, now for the return, it s been a different story. The phone number provided to conta t the company does not work. I filled out the form as indicated. It said I would receive a return label and have 30 days from the deliveey date. I have not receive the label and I don't even get answers on the chat. I am extremely dissapointed with the lack of customer service. I do not recommend it at all!!!!

Customer service is non-existent. Phone number got disconnected, no email answers, nothing. DO not buy from this company.

Do NOT buy from Solios Watches unless you want your money held hostage for months. I paid in full back in October, and they spent the next nine months repeatedly postponing my delivery dates. Their final promised date of July 21st was missed entirely, and they completely ignored my follow-up emails.When I reached out, I was met with generic, automated stalling emails refusing to give a clear shipping date. It was only after I sent a strict legal ultimatum promising an immediate American Express fraud dispute, an RCMP Anti-Fraud report, and a BBB complaint that they suddenly woke up and agreed to cancel the order and issue a refund.It shouldn't take threats of legal action and credit card disputes just to get a company to respond to basic customer service. Their business model relies on endless stalling tactics. Save yourself the extreme stress and buy from a reputable watch brand instead.

I requested a replacement, and it was approved. They received the watch back, and then they completely disappeared.

I’m paying for a product that I don’t even have. It’s extremely frustrating.

AVOID this company. I wanted to support a B Corp, but Solios Watches delivered delays, poor communication, and an incorrect product.

I ordered a watch and two bands on Nov 30, 2025 ($340). The order arrived Dec 9, but the mesh band was too short to use. I contacted support on Dec 23 and, after delays, was told it was due to a production change. They offered a refund or replacement, I chose a replacement assuming it would be timely.

The correct band wasn’t available until Mar 6, 2026 and didn’t ship until Apr 2. Delivery has now stalled for weeks because the company hasn’t paid the shipping charges. Multiple follow-ups have gone unanswered.

I’ve reported this to the Competition Bureau Canada due to concerns about misleading practices. I hope no one else has to go through this because it's been beyond frustrating and unacceptable.

I was ready to buy two watches but decided to start with one for my husband's birthday.
I called the customer service because I had a question about the watch I wanted and the strap that came with it, he said he'd get the information for me and call me back the same day. (Never got a call back)
Two days later (the 12) I send an email and get a reply back on the 18 once again letting me know they'll check with the rest of the team and they'll get back to me.
Two days later (the 20th) I call back refering to my email, he says "yes everything is in order, I'll send you a payment link to place your custom order and if I don't send it it's because something is not available, but if it isn't I'll call you back right away so we can find a solution"
We're the 25th. Still no email, still no call.
No good customer service FOR buying, so I can't imagine after buying.

Thankfully all of this happened so I found a better watch and company.

dont buy. i never write negative reviews but i have had same experience with everyone who said their watches didnt keep time etc. took me 4 months to get mine repaired under warranty and a lot of badgering and it started loosing time again shortly thereafter, they are now ignoring my emails. i agree with the guy who said just donate the money to a sustainable cause

After some research, I asked for a Solios Classic as a birthday gift three years ago. I liked the design and bought into Solios’ environmental vision. Despite seeing negative reviews, I ignored my instincts and wanted to believe the promises — including the claim of 30+ years of charging capacity.

After just three years, the watch has completely stopped charging.

Solios offers a 36-month warranty, which I fell just outside of. Reading other reviews, it’s clear I’m far from the only customer who’s had issues well before anything close to the lifespan that’s advertised. I’ve also had no response from Solios about repair options, which only adds to the frustration.

The watch cost £250. I also recommended the brand to my sister. In hindsight, we’d both have been better off donating that money directly to an environmental cause — at least it would have had a lasting impact.

If you’re considering Solios because you want to support sustainability without compromising on style, here’s my honest advice:

1. Buy one only if you see it as a way to support a green startup — but accept the real risk that the product may not last.
2. Skip the watch entirely and donate the money to a cause doing measurable environmental work.
3. Spend a bit more on a proven, reputable brand that will actually last — longevity is sustainability too.

Nice design. Nice ideas. But for a product built around longevity, three years is simply not good enough.

Watch constantly lost time. And now one of the time markers that is supposed to be stuck on the face has fallen off.

Nice watch, and it means more than the others I have which cost much more. Had a problem with the watch and received great service via email and prompt turn around time for the repair. Great company great watch.

A few things I'm not happy with:
- it's a nice looking watch, but after a year of daily use, it started losing five minutes every hour. Charged it for two days, but still only lasted two more days before losing power again.
- the vegan strap is uncomfortable, digging into the wrist. The mesh strap is comfortable, but pops open unexpectedly causing the watch to fall.
- the time adjustment dial catches on sweaters causing the hands to stop advancing.
- the date window is too small to see (I'm 60).
- the date adjustment mechanism broke and won't advance manually anymore.

Avoid!! Husband bought it as a wedding gift for me: Solios have ruined the gift.

First strap loop broke off very quickly. Watch then stopped working. Had to send it back to Canada to be repaired which took months. Came back, still not working. They tried to claim it was now out of warranty! Argued that and they agreed a replacement, which they wouldn’t send until I sent other back. They’ll didn’t send a label, despite being chased. More months passed…

Finally arrived back today. With the same rubbish strap. Can only assume that was spite as we dared to insist on the replacement. Have no hope it will keep working.

What a shame their customer service and ethics don’t reflect their claim to sustainability.

Watch was worn in mexico. Humidity got under the crystal. It was not taken into the water just to the beach. Contacted customer service and was told you weren’t supposed to wear the watch in high humidity countries. Ummmm what? I wouldn’t buy one of these watches again ever. Cool idea terrible service and product quality.

Bought the Solar Curve, and also a pair set as a gift. and I'm very satisfied. I've been wearing it a few times, and it is resistant and the quality of the material is solid. I'm wearing it for special event, because i wanted to avoid typical luxury brand for more local high-quality craftmanship ( I'm from Quebec). The "certified B corp" is indeed a certification a bit difficult to have. I'm less sure of the issue other review have encountered, but I did receive good follow-up service when the package was delayed due to a strike by Canada Post.

They probably improved their company through out the years, and I feel comfortable recommending them. The watch stand out, have a story to tell, is local and look good.

I love my Solios watch. It arrived in a timely manner (1 week!) and in perfect condition. The watch came with a stainless steel mesh, as well as my choice of a black vegan leather, strap. While I prefer the mesh one, the vegan leather strap is very nice--and hasn't taken long to soften up. Very satisfied. 5 stars / A+!!

Poor quality materials and no responsibility taken.

I echo other comments here about the quality. I've only had my watch for 6 months and both the loops have come off the eco leather band.

I contacted them 4 times and no answer. The straps are overpriced (60). They should keep their clients happy, there would not be much for them to replace it when now they are giving one free strap when purchasing a watch.