Solmar Villas Reviews 

Been using solar villas for 30 year, the quality of the villas has slowly been falling away as has the quality of service. Both are now no longer reflected in the price!

Totally lacking in empathy and compassion. Had booked a Villa for a family celebration for my 60th Birthday. Unfortunately I was diagnosed with Breast Cancer and my treatment timetable made the timing of the booking unworkable. I asked if my deposit of £1000.00 could be transferred to a booking in 2028, not possible! Could I have a Credit Note issued instead with an expiry date for 2028, if I wasn't able to use it by then, then I would accept I'd lose that £1000.00. So no possible loss of revenue to them. Another big no! Computer said no!! Where is the human side in these cold decisions??!! Disgusting treatment of a Customer already experiencing deep distress!

This was our 4th holiday booked with Solmar Villas, and as loyal repeat customers, we are deeply disappointed with how our stay at Villa Tramonto Minies was handled.
While the villa itself was beautiful, clean, and very comfortable (conveniently divided into two separate apartments), our privacy and safety were repeatedly violated by the local management. On our very first evening around 19:45, a stranger appeared after dark and started roaming around our private pool area, which deeply frightened us. Solmar’s helpline casually dismissed this as an "electrician". It is entirely unacceptable for any technician to roam around a private villa at night without prior notice or a simple knock on the front door.
Additionally, staff members walked straight into our pool area during the day without a word, and routinely used our private, rented garden as a shortcut to access a third property, completely ignoring the proper main access road.
As loyal customers who have always experienced high standards from Solmar before, we expected exclusive and undisturbed use of the property. Instead, these constant unannounced intrusions created a stressful and insecure atmosphere. We have sent a formal complaint to Guest Care with a map layout of the intrusions and are currently waiting for a professional response and a significant refund.

There were many positive aspects to our booking. The reservation process was straightforward, communication before travel was good, and the location of the villa was excellent. We stayed at Villa Joanna in Agios Stefanos, north-east Corfu. The setting was mostly peaceful, although several new villas were being built nearby during our stay. We enjoyed the village itself, particularly its excellent tavernas and relaxed atmosphere.

The villa was not advertised as luxury accommodation and, as frequent visitors to Greece, we appreciate that local infrastructure and facilities can differ from what we're used to elsewhere. Things such as plumbing systems are simply part of the experience and not something we would normally criticise.

However, we were disappointed by the overall condition and presentation of the villa. While our expectations were realistic, the standard of maintenance and attention to detail fell below what we have experienced in similar holiday properties.

The beds were comfortable, and the sheets and towels were changed every three days, which felt somewhat unnecessary given that other maintenance issues appeared to have been overlooked. Both coffee machines provided during our stay were unusable, the dishwasher cleaned dishes ineffectively, and several aspects of the villa showed signs of neglect. For example, curtains were hanging poorly, shelves were crooked (to the extent that items slid off into the sink), shower heads were rusted (although Solmar arranged for one to be replaced promptly after it fell off), and some of the crockery was chipped.

Outside, some of the sun loungers were broken, and the annex was very basic. We did not use the pool as we visited in mid-October and the water was freezing. The trees surrounding the property shade the pool area, which I am sure is a welcome feature during the height of summer.

We also found the guest information to be fragmented and difficult to navigate. Instructions and information were spread across various leaflets, posters and notices around the property rather than being contained in one clear, accessible guide. In addition, the downloadable information booklet contained a number of inaccuracies, although it may have since been updated. I also agree with other reviewers that the app would benefit from some user experience improvements.

Overall, the booking process, communication and location were very good, but the villa itself would benefit from greater attention to maintenance, presentation and quality control. With some investment in these areas, it could provide a much better guest experience.

Disappointing holiday experience and disappointing compensation

We booked Villa Adriani through Solmar Villas for a two-week holiday from 13th to 27th September 2026, paying £2,894.

Unfortunately, building works next to the villa caused noise and disturbance throughout our stay. This significantly affected our enjoyment of what should have been a relaxing holiday.

The development site appeared well established, and we were disappointed that we had not been made aware of the potential for construction noise before travelling. We also found the double mattress extremely uncomfortable, which added to our disappointment with the accommodation.

We raised our concerns with the local representative, who visited us and submitted a report. Following our return, we entered into correspondence with Solmar's Guest Care team.

Although Solmar acknowledged that construction activity had taken place nearby, it concluded that the disruption was limited. It maintained that it had no evidence that the level of construction noise would have a material impact on guests before our arrival.

After reviewing our complaint, Solmar's final offer was £120, which we considered inadequate given the duration of the disturbance and the price we paid for the holiday.

We appreciate that Solmar investigated our concerns and made an offer of compensation. However, we remain deeply disappointed with the overall experience and the outcome of the complaints process.

The holiday did not provide the level of peace and relaxation we had expected, and the resolution has not restored our confidence in the company.

Based on this experience, we would be reluctant to book with Solmar Villas again or recommend them to friends and family.

We would encourage anyone booking a villa to ask specifically about any nearby building developments before committing to a holiday.

Stayed in Villa Casandra on Calle Andorra in PDC Lanzarote ...8 of us....we had wanted a 4 bed villa with space for us all. This villa was totally misrepresented by the pictures online....tiny outside space.....only 6 dining chairs so we couldnt actually all sit down together for a meal.....one shower flooded and water came into the smaller bedroom flooding it meaning the 2 children had to sleep on the sofas in the lounge...not ideal ....phoned for help but got AI instead which couldnt/ wouldnt help!!! Old and uncared for furniture... . Smell of damp constantly.....please dont stay here and be totally disappointed as we were! Have emailed solmar villas butnof course havent yet heard anything back

Villa tierrasol in menorca was dirty, nothing worked and despite many attempts to contact the in-resort solmar support team, all contact went unanswered. Grass not cut, hedges over hanging pool area, pool table broken and no cues. No water upon arrival despite shops being shut, no wifi working, washing machine broken, towels and bedding unwashed. Beds hard and 1 broken. Not even a blanket, hand soap or even 1 bin bag, or toilet roll to get us started before shopping.On last day, strict check out at 10am but cleaner and pool maintenance team showed up at 8am and refused to leave so could not use pool or garden on last morning as planned and cleaner wouldnt stop trying to get access 2 hours early arguing with us. No luggage storage for 8 hours before private transfer meaning we had to pay 100 euros at a nearby resort for a day room. Would not book a solmar villa again.

Have used Solmar 3 times without issue but last time was a disaster.
Mouldy Bathroom, AC u it flooding bedroom, unsafe sharp broken tiles across dining area and other guests luggage in villa when we arrived. Then shower broke during stay. All in all 3 days taken up whist repair work going on and only double bedroom out of use due to flooding from AC. When we returned Solmar offered £80 as goodwill for our ruined holiday and no discussion re the problems caused. They just weren’t interested in the problems we encountered

We stayed at Villa Suzi, Fuerterventura on 2nd October for a week with my family and had an amazing time. Right from the start, communication with Solmar was great. The villa was lovely, clean and spacious. It was good to have air con in all bedrooms. I would advise that the villa is a good 30 to 40 minutes walk to the town centre, beach and mariner but a taxi was usually no more that 6.50 euros using a Taxi app.

A company that lost our trust — never booking with Solmar Villas again

We have booked with Solmar Villas twice. The first experience was smooth and problem-free, which makes our second experience all the more disappointing. Having experienced how things can go when everything works, we now know how badly things can go when they don't.

We booked a villa, received confirmation, and reasonably assumed our accommodation was sorted. Then, sometime later, Solmar informed us that they had given our confirmed villa to someone else. Just like that, we were left without the accommodation we'd booked, despite already having non-refundable flights in place.

The stress and inconvenience this caused were entirely avoidable. We were forced to scramble to find an alternative, with our holiday plans suddenly thrown into chaos through no fault of our own.

Solmar offered us an alternative villa, but it was inferior to the property we had originally chosen and was situated directly under the airport flight path. A noisy, disruptive location was hardly a reasonable substitute for the villa we had deliberately selected.

We eventually found one remaining property on Solmar's own website that we considered acceptable and asked to book it instead. It was slightly more expensive. Given that we were only in this position because Solmar had failed to honour our original booking, you might expect some goodwill, a meaningful apology backed by action, or at the very least an offer to share the additional cost. Nothing. Solmar made no effort whatsoever to meet us halfway or take any financial responsibility for the inconvenience they had caused.

To add insult to injury, on the final day of our holiday, Solmar sent us a passive-aggressive text reminding us to check out by 10 am. This was despite the checkout time having already been confirmed when we booked, reiterated before departure, and stated in the information provided inside the villa itself. We were perfectly aware of when we needed to leave. There was absolutely no need to interrupt our last full day with yet another reminder, particularly given the circumstances surrounding this booking.

To be clear, the villa we ultimately stayed in was lovely, and the host was excellent. We had a good holiday in spite of Solmar, not because of them. The quality of the property and the host should not be confused with the quality of the company managing the booking.

Mistakes can happen. What matters is how a company responds when it makes one. Solmar had an opportunity to demonstrate accountability, show some goodwill and restore our confidence. Instead, we were left to deal with the consequences of their mistake, pay extra to secure acceptable accommodation, and endure unnecessary communications that showed very little consideration for the customer experience.

Our first booking gave us confidence in Solmar. Our second destroyed it.

We will never book with Solmar Villas again, and based on our experience, we would strongly advise others to think carefully before trusting them with their holiday accommodation.

Just arrived back after 2 weeks stay at Villa Styliani in Cyprus booked through Hays Travel in Wigan.
The pictures on the website are very out of date and don't reflect what you see when you arrive. The sun loungers around the pool were in a very poor condition. Several were damaged, with missing wheels that caused them to scrape noisily across the floor when moved. A number also had missing metal slats, causing the cushions to sag through the frames and making them uncomfortable to use. The cushions were heavily marked, and many were torn with the filling exposed.3. The first-floor balcony overlooking the pool had safety mesh attached with cable ties. I appreciate that the mesh may have been installed to improve safety for children; however, the cable ties had sharp, exposed ends. Anyone brushing against them could suffer a serious cut.
The availability of a table tennis table was one of the factors in our decision to select this villa. However, the bats supplied were in such a poor and unusable condition that we were effectively prevented from using this advertised facility.
There where no instructions on how to use any of the cooking facilities

On booking online we were told we would receive a phone call from a representative to talk through our booking and make sure everything was correct. This didn’t happen.
On arrival at the villa we were greeted by half a dozen flies buzzing around the kitchen, which was a bad start. The property was not cleaned properly, dirty plates and glasses, cigarette butts and dirty ashtrays and the oven didn’t work!
The place in general was worn and outdated, and some items needed to be repaired - including a broken sun lounger and wardrobe door.
The maintenance team did offer to send someone round to address the cleaning issues, however we had already fixed these ourselves. The wardrobe door and the sun lounger were fixed (to a degree), but the oven needed replacing. We weren’t prepared to be disturbed by the maintenance man for a third day running so decided to make do with the temporary mini oven they dropped off.
To summarise we were incredibly disappointed with the standard of the villa.

We stayed in a solmar villa in kefalonia.
The villa was extremely nice, very well maintained. We had a couple of issues but these were resolved quickly. Our booking was through Jet2 and they were really unhelpful.
My main reason for writing this review is that , on returning home we realised my husband had left his wallet, house keys and our spare car key in the villa.
Although it was frustrating trying to get hold of anyone willing to assist( Jet2) we finally heard from Sonia - one of solmars customer care team.
She very kindly arranged for the items to be returned and whilst there was some confusion of the address we received the package yesterday.
Thank you Sonia and Solmar.

9If i could give no stars i would
Do not stay at villa sky crete
Absolutely disgusted by the lies with the photos that dont represent the area .
Solmar haven't done anything about the two toilets not working here and smell of sewage in 1 bathroom or the upset we are in ,with a villa falsley sold to us by pictures and description not true.
. Its like a old shanti town here,with buildings that have gone and delapitated.its awful .
Shops are further than described and you need to walk 30 mins for essentials ,not within 15 minutes .
We asked to move ,but we have been refused. No compensation offered.
I have photos I can't post them on here
Dont stay here save yourself the eyesore and the money

Reply from solmar villas.They are going to do nothing about it. Eventhough the photos are false from them and do not represent the setting .I have asked they allow my photos to be shown instead .
They also didn't answer my complaint, im not complaining about the villa .its the false photos of the setting im complaining about

Answer to solmar villas
You have not acknowledged the difference in photos ,I am being fobbed off .I have been told you stand by your photos being a correct representation.

We booked Villa Torrequebrada in Spain for a week in August to celebrate my 50th birthday with my family (7 of us). On booking, I had telephoned the Solmar team to explain that we had to book at very short notice due to our original villa (with another company) being withdrawn with 5 days notice. This villa had been booked for over 18 months. I had explained that I was worried that Villa Torrequebrada did not have any reviews other than old ones with different companies and that due to already being let down by another villa company, this villa needed to be perfect. I was reassured there had been no reports of any issues and that it was fully booked throughout the year. They even gave me an extra discount which was appreciated.

Unfortunately, on arrival (around 8pm) the villa had a strong chemical & sewage smell throughout, which we later discovered was hydrogen sulfide. The kitchen tap was running brown, spitting water. The oven was filthy and unusable, the sunbed cushions and towels were stained, the pool had visible scum on the surface, the air conditioning was leaking near an electrical socket and wasn't effectively cooling the villa, there was mould around the windows and we found ants on the kitchen worktop and in the lounge.
We reported everything immediately with photos and a telephone call to the 24 hour helpline, and were advised someone would arrive in the morning.
We were relocated twice during the following week.
The smell in Villa Torrequebrada was bad enough that it transferred into the towels and bedding and also into our clothes which needed washing when we arrived at Villa 2, impacting on valuable holiday time. We had to spend the first night in Villa Torrequebrada exposed to the fumes and laying in linen that was affected by this.
The following morning the resort rep Lorraine responded quickly, visited in person, and arranged alternative accommodation at Solmar's cost, along with covering our transfer expenses. We did, however, have to chase the reimbursement of the transfers when home because they were not immediately refunded.
The replacement villa was lovely, which we appreciated but we couldnt get in until late afternoon. The villa was over an hour away from our chosen resort and was in a quiet area with only one restaurant open at night. We therefore had additional extra travel costs in Ubers to get out and about over the course of the following days, which were not refunded or compensated.
On day 6 we had to move to another villa which was another hour away, having to the leave villa 2 by 10am and wait until after 3pm to be able to get in to villa 3.
The 3rd villa was large and had a nice pool but the accommodation was tired, poor aircon and this villa was even more isolated with no shops or restaurants nearby so again we had to pay for ubers/taxis for 7 of us once there.
Two days of our seven day holiday was spent packing up, transferring to two new villas, and then unpacking.
We were offered £300 compensation via an email on our final day.
After the holiday, we raised a formal complaint and, after many back-and-forth correspondence, Solmar finally increased the offer to £700 compensation, which we accepted because the process of trying to get a more appropriate amount was stressful and time consuming. They also offered a £300 voucher towards a future holiday which, based on this experience, was of no use to us.
The complaints process took several weeks and included repeated admin errors. Different fonts were used in the email replies, which looked unprofessional and appeared to be largely AI generated.
Overall: an extremely distressing experience that significantly affected what should have been a special trip. But credit has to go to Lorraine for acting quickly once alerted, and doing her best to find us alternative accommodation and keeping us updated.
My 50th family holiday will be unforgettable for all the wrong reasons. Sadly, due to the poor compensation outcome and complaints process, we will not be recommending Solmar Villas to anyone and would not book with them again.

Woke up on our last day to no electrics, phoned and reported, was told a maintenance man was on his way, 10+ calls later with no call backs and still no electrics and kept being told he should be there. We were trapped in the villa as the gate was electric, had no food, drink, aircon, pool, shutters stuck closed on the bedrooms, wifi, lights or a means to escape. At 3pm battery now low on my phone and no way to charge and needed my phone for boarding passes at airport, i still had no calls back or help, I called and advised if there was not a plan of action in place by 3.30 we would break out the gate and book into a local hotel. At 4pm I called and advised I had found a hotel and advised the cost of the hotel and Solmar agreed to pay for it, whilst on the call the electrics came back on and the TV went bang as did about 10 other appliances, and smoke poured out of the plug sockets, everyone started screaming as the villa was banging and smoking around us, we were trapped, the advisor on the phone could hear the commotion and asked if anyone was hurt, we were huddled in the front garden and the children were crying, at that point the maintenance man turned up and went downstairs and shut off all the electrics, he did not speak English so could not advise us of any plans, but he had now turned off everything in the villa, we packed up and left and now Solmar are saying that they are not paying for the hotel as we chose to leave, despite having no electrics all day and potentially our last night in the villa with no lights, aircon or a means to charge our phones or be able to have a shower as we also had no hot water. They think this is acceptable for us to stay trapped in the villa with all the plug sockets smoking and all the appliances now not working and the wifi box smoking so no wifi either and no lights or means to cool it down. Absolutely no help from them at all or any call back or offer of being able to move somewhere.

As per on holiday all of my calls are not returned despite being promised they would be, I was told on return from holiday this would be dealt with in 28 days as ABTA guidelines, my emails are also ignored so now taking legal advise and raising a dispute with ABTA.

Shocking customer service, would not use again or recommend.

The villa was in a state of disrepair - the floor in the kitchen/living area was warped and a trip hazard in several places. The bathrooms had signs of rust and the shower screens no longer had a seal at the bottom so water went all over the floor. The pool water was so low that we could hear the noise of the filter during the night. We were told there would be no building work but for the last few days of our stay, there was work on the site next door, including hammering, drilling, and workmen on the scaffolding that overlooked our pool area. The villa was also poorly cleaned judging by the dust and cobwebs under the TV. The lights in the living area flickered constantly, and got worse when we used any other electrical appliance at the same time.

As a side note, there was no welcome pack, no dishwasher tablets, not even any salt and pepper. I have villa holidays twice a year and have never had no welcome pack before. I won't be booking with Solmar again.

Booked this villa in Costa Blanca through Jet2. Arrived yesterday to find floors covered in pubic hairs and head hairs. All rooms included kitchen and bedrooms. Immediately called Jet2 who raised this with Solmar. Was told a cleaner would come last night, then today. Received a call from a rep at Solmar today to be told it would now be tomorrow due to Sunday closing in Spain. I accept Sunday closing is unavoidable, but the rep’s attitude was terrible, saying he had overseen cleaning and what was the issue? Asked if I was confusing the hairs with pine needles. I know the difference between pubic hairs and pine needles. No apology, no offer alternative accommodation or even a hoover for me to clean it myself. Instead we, including two young children, have to deal with dirty floors for another day. It’s unfortunate I can’t add photos to prove it.

Thank you to Jet2 at least. Will now be raising this with ABTA.

Now over 12 hours and a cot still hasnt been delivered for my baby.
Complaints raised and reported to ABTA

This is an apartment (shared building) and not an entire villa. The tiny box at the bottom of the screen saying that the owner lived on the floor above should have been included in the villa description. However, the owner did respect our privacy and we never felt watched. The villa was clean but dated, in particular the bed and the washing machine and some of the fixtures. The bed was tiny and uncomfortable, even with a mattress topper. The mattress lacked adequate motion isolation. The washing machine was very old, maybe 20 years. It had a tiny drum and only a few settings visible on the dial. I had no idea how to do a spin after a delicate wash. Someone did come out and show me how to do a synthetic cycle, but it still did not spin adequately.