Solresor Reviews 

Solresor sell 5 stars trips, and in reality it worth it 1 star (All Senses Nautica Blue Rodhes Greece),the Employees doesn't help with nothing when you need help, to change the hotel costs double more money that you payed for vacation, very bad service, they don't look to people reviews, i never travel with them again bad bad turist Agency!!!!!! 1 star is to much!!!!

Hade en helt under bar semester på Mallorca. Även om det var lite problem i början så var personalen super.

Don’t use this it’s are scammers!!!

First our tickets were missing and after calling several times they have corrected the errors and later on I couldn’t find the booking number on the airline’s website but they told me I didn’t need to check in online but this was incorrect information. As a result, I was directed back to the customer service desk, where I was required to pay a check-in fee
This unexpected turn of events caused considerable stress and inconvenience for both myself and my family, especially given the long wait times and the embarrassment of being misinformed about the check-in process.
I have requested a compensation and apology for this matter but they have sent me an irrelevant email after 4 days.
I have a return flight in 2 days but still haven’t received my booking number for Sunexpress.com
They are not responding to my emails and possibly I will have the same problem as check in will not be done until Sunday.

We had a trip from Sweden to Hurghada
Our tour guid Merja was really great, She helped us with all issues we had, too us to bazar and other places by her own car, She is a great friend of us now, never had such a great tour guide before, She speaks English, Finland and Swedish well
Ask for ger help if you are going to Egypt!

The prices on their website are pretty much all fake, we booked a trip, payed a hefty price as a prepayment, just to be contacted leter and find out that the trip was actually "only" 1,5 tEUR more expensive. A complete waste of time. No serious attempt on their part to resolve the situation elegantly. Pick another like Apollo.

An awful service.

Me and my girlfriend booked a trip to Gran Canaria with Solresor. At the apartment we rented (El Sol Apartments) we wanted to cook dinner..but after we opened the kitchen drawer and found what looked like mouse sh_t, we completely lost our appetite.
Sadly that's not all. After have had a closer look in the apartment we discovered more feces in the closet and on the bed sheets...and we saw a little mouse sneaking its way out of the apartment. Yes, a mouse.
The morning after I immediately went to the reception to talk about it and the person there offered us a scooter for 3 days + a new room as a compensation.

We've been moved to another room that same day. This time there was no mice feces: there were cockroaches. A lot of them. What a great upgrade.
The morning after, as usual, we wanted to have a shower. There was no warm water. Now, I understand the Canaries are a warm place, but if I pay for a room the least I expect is warm water. No mouse sh_t, no cockroaches: simply warm water. We called the reception and they told us someone was coming immediately to fix it for us. Apparently their concept of "immediately" equals "one and a half hour until the customer had to go himself to the reception and ask how long more that would take".
Warm water got fixed during the day and we are finally able to have a shower. But unfortunately this is not the end of our adventure: on our last day the toilette's pipes got stuck, resulting in sh_t coming out of the floor after flushing. It was disgusting.

Furthermore, I send an email to Solresor’s Customer Service to ask for a compensation, in English (I understand they are based in Sweden, but since I do not speak Swedish the only alternative to my native Italian is English) and I receive a reply in Swedish. Not being able to understand, I asked them to write in English. Their reply is amazing: they literally told me (...in English this time) they only reply in Swedish, therefore I "need to get help for the translation". This is almost worse than the mouse sh_t I found in the apartment they gave me.

Now, I have studied Tourism Management, I come from a touristic place and I've been in this industry my whole life: never I have never experienced something like this.

And no one out there should experience the same.