There was no packing slip. I ordered 3 pairs of shoes. The order arrived yesterday. One "pair" only had ONE shoe. Both customer service numbers have been disconnected. I am very unhappy.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order for Soludos shoes and then decided I didn’t want to follow through with the order, which is totally my fault. I emailed their team and within a day they (someone named Frederick in p... See more
I will say they didn’t initially respond to the help email I sent(found on website under contact). But then, 2 business days later, I found a phone number and called, at which point they jumped right... See more
Nice site! Given the nature of what you're selling, the aesthetic is great :) It maneuvers just fine (as expected at this point); the only ding is the availability of some shoes, but I totally get it,... See more
Company replied
Company details
Written by the company
Thoughtfully crafted espadrilles and accessories that move you through the world with style and ease. Throw out the to-do list and let inspiration lead the way.
Contact info
608 W Monroe St, Suite D, 78704, Austin, United States
- cheers@soludos.com
- www.soludos.com
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only one shoe
There was no packing slip. I ordered 3 pairs of shoes. The order arrived yesterday. One "pair" only had ONE shoe. Both customer service numbers have been disconnected. I am very unhappy.
August 19, 2026
Unprompted review
Cancelled and refunded in one day!
I placed an order for Soludos shoes and then decided I didn’t want to follow through with the order, which is totally my fault. I emailed their team and within a day they (someone named Frederick in particular) had cancelled and refunded my order. Just FYI it had not shipped yet which may have made this possible, but they were still super helpful, responsive, understanding, and communicative. If I ever change my mind again and follow through with the order I will be in good hands!
June 1, 2026
Unprompted review
I've owned three pairs of the leather…
I've owned three pairs of the leather sneakers. Love them. They run narrow so I have to order a half size bigger. Their sizing chart is WAY off. Their measuring guide says I wear a 7.5 but my foot is 9.5 inches long so I am an 8.5. I ordered the Venetian bootie. Love the leather. Hope it stretches. After warring four times, each for only 90 minutes, the sewn area has come apart. They offered options even though I am outside the return window. They responded to my email withing just hours! Purchased on March 12 and fell apart on April 28, 2026. Sad. Disappointing. No longer a customer.
April 27, 2026
Unprompted review
I am absolutely disappointed in Soludos…
I am absolutely disappointed in Soludos behavior.I have for the past few years replaced my worn Summer shoes withe new ones from this company.I have not received my latest order and this company has been uncommunicative.To be treated this way by a company I have grown to trust is most disheartening…
August 18, 2025
Unprompted review
No response at all over 2.5 weeks…
No response at all over 2.5 weeks regarding a return. There is not even a 1-800 number to call them- only email they don’t answer. Terrible customer service.
April 9, 2025
Unprompted review
I am a return customer and love the…
I am a return customer and love the comfort of their white sneaker shoes. They are cute in style while providing comfort in day to day wear. Definitely a great purchase
August 26, 2024
Unprompted review
Horrible holiday return policy
Bought a pair of these for KY wife for Christmas in late November. Tried to return them on December 27 since they were narrow and didn't fit right. The company denied the return saying they have a 30 day return policy. It was day 32 for me. Really unacceptable to enforce this around the holidays.
December 27, 2023
Unprompted review
Watch out for restocking fee with exchanges and returns
I recently ordered a pair of shoes that ended up being too small. I put an exchange request for a larger size and was told that there would be a "restocking fee" of $8. I felt this was unreasonable given my simple exchange request (especially as a first time buyer) and their already inflated prices. Ended up returning them and will not shop here again.
December 27, 2023
Unprompted review
Fantastic new ownership and I love my shoes
I ordered from this company right as they apparently went under, and I never got my shoes (original Ibizas). I filed a credit card dispute and was refunded, and figured that was that. After the company was bought out, its new ownership sent me a credit for 1.5x the value of the shoes, so I reordered them and received them very quickly. I LOVE them--they are so comfortable and durable. Overall I think the new owners made the situation right and I'll be happy to order from Soludos again.
July 3, 2023
Unprompted review
DO NOT ORDER FROM SOLUDOS THEY WILL STEAL YOUR MONEY
DO NOT ORDER FROM THIS COMPANY. I ordered a pair of shoes on April 2nd and after not hearing anything for a month an a half I reached out to the company where I was informed they had closed a month ago. I reached out to the transition team for a refund who told me they couldn’t issue a refund because the original company received the funds. I am disputing the charges now but DO NOT ORDER FROM SOLUDOS. Absolutely terrible service that steals your money.
April 2, 2023
Unprompted review
Reply from Soludos
Thank you for reaching out! My name is Shanice and I will be happy to assist you as best I can.
As of May 10th the Soludos brand is under new ownership. The old company, Soludos LLC, has shut down and they have had to lay off all the staff. The old owners were unable to fulfill orders before they closed down and we can not ship your shoes or provide a refund as we did not receive any funds for your orders. I encourage you to speak with your bank and file a dispute for this charge for a refund. We will still be sending a coupon code for 100% plus 50% of the value of your unshipped order(s) as soon as the new site is up and running.
We are a small team and we are working hard on getting back up to full operations but want to set expectations that it will be 4 to 6 weeks. I will be available for all of your questions here and I will also keep you updated here! transition@soludos.com
Took my money and never sent my shoes
Took my money and never sent my shoes. Many emails and phone calls, but no response. Will be call BBB.
March 31, 2023
Unprompted review
Reply from Soludos
Thank you for reaching out! My name is Shanice and I will be happy to assist you as best I can.
As of May 10th the Soludos brand is under new ownership. The old company, Soludos LLC, has shut down and they have had to lay off all the staff. The old owners were unable to fulfill orders before they closed down and we can not ship your shoes or provide a refund as we did not receive any funds for your orders. I encourage you to speak with your bank and file a dispute for this charge for a refund. We will still be sending a coupon code for 100% plus 50% of the value of your unshipped order(s) as soon as the new site is up and running.
We are a small team and we are working hard on getting back up to full operations but want to set expectations that it will be 4 to 6 weeks. I will be available for all of your questions here and I will also keep you updated here! transition@soludos.com
Do not order from this company
Do not order from this company. I ordered 2 pairs of shoes on 4/12. Today I receive an email stating they didn’t send my order and they cannot process a refund. Instead they will send me a coupon code for 100% plus 50% of the value of your unshipped orders (for you that is 229.50) as soon as the new site is up and running. Awful.
May 19, 2023
Unprompted review
Reply from Soludos
Thank you for reaching out! My name is Shanice and I will be happy to assist you as best I can.
As of May 10th the Soludos brand is under new ownership. The old company, Soludos LLC, has shut down and they have had to lay off all the staff. The old owners were unable to fulfill orders before they closed down and we can not ship your shoes or provide a refund as we did not receive any funds for your orders. I encourage you to speak with your bank and file a dispute for this charge for a refund. We will still be sending a coupon code for 100% plus 50% of the value of your unshipped order(s) as soon as the new site is up and running.
We are a small team and we are working hard on getting back up to full operations but want to set expectations that it will be 4 to 6 weeks. I will be available for all of your questions here and I will also keep you updated here! transition@soludos.com
So very disappointed
So disappointed. I have ordered from Soludos at least twice in the past 2-3 years, and I always received my product in a timely fashion and liked their shoes a lot. I remember returning one pair once, and then went off without a hitch; I received a timely refund. This time, however, I placed an order on 4/12/23, my card was charged, and more than a month later it appears my order hasn't even shipped. Two emails to the company have gone completely unreplied to. I come here to find dozens of similar reviews from other upset customers in the past few months! If they are no longer operational, the site needs to come down.
April 12, 2023
Unprompted review
Reply from Soludos
Thank you for reaching out! My name is Shanice and I will be happy to assist you as best I can.
As of May 10th the Soludos brand is under new ownership. The old company, Soludos LLC, has shut down and they have had to lay off all the staff. The old owners were unable to fulfill orders before they closed down and we can not ship your shoes or provide a refund as we did not receive any funds for your orders. I encourage you to speak with your bank and file a dispute for this charge for a refund. We will still be sending a coupon code for 100% plus 50% of the value of your unshipped order(s) as soon as the new site is up and running.
We are a small team and we are working hard on getting back up to full operations but want to set expectations that it will be 4 to 6 weeks. I will be available for all of your questions here and I will also keep you updated here! transition@soludos.com
Never received order
Never received order. Tried to email them 3 times with no response. There is no phone number on their website to call. Very disappointing. Luckily I used PayPal for the purchase and they gave me a refund.
May 2, 2023
Unprompted review
Reply from Soludos
Thank you for reaching out! My name is Shanice and I will be happy to assist you as best I can.
As of May 10th the Soludos brand is under new ownership. The old company, Soludos LLC, has shut down and they have had to lay off all the staff. The old owners were unable to fulfill orders before they closed down and we can not ship your shoes or provide a refund as we did not receive any funds for your orders. I encourage you to speak with your bank and file a dispute for this charge for a refund. We will still be sending a coupon code for 100% plus 50% of the value of your unshipped order(s) as soon as the new site is up and running.
We are a small team and we are working hard on getting back up to full operations but want to set expectations that it will be 4 to 6 weeks. I will be available for all of your questions here and I will also keep you updated here! transition@soludos.com
They were going bankrupt and did not…
They were going bankrupt and did not disconnect their website… so dishonest. Still taking the money knowing that they will not fulfill the order. Ordered shoes 3 weeks ago, and still waiting for them. Customer service is nowhere to be seen. Time to file for a complaint.
April 15, 2023
Unprompted review
Reply from Soludos
Thank you for reaching out! My name is Shanice and I will be happy to assist you as best I can.
As of May 10th the Soludos brand is under new ownership. The old company, Soludos LLC, has shut down and they have had to lay off all the staff. The old owners were unable to fulfill orders before they closed down and we can not ship your shoes or provide a refund as we did not receive any funds for your orders. I encourage you to speak with your bank and file a dispute for this charge for a refund. We will still be sending a coupon code for 100% plus 50% of the value of your unshipped order(s) as soon as the new site is up and running.
We are a small team and we are working hard on getting back up to full operations but want to set expectations that it will be 4 to 6 weeks. I will be available for all of your questions here and I will also keep you updated here! transition@soludos.com
Credit Card Charged with no order sent
My credit card was charged on April 3rd, multiple emails were sent inquiring about my order. April 24th and no email back and my order has not been sent out.
April 3, 2023
Unprompted review
Reply from Soludos
Thank you for reaching out! My name is Shanice and I will be happy to assist you as best I can.
As of May 10th the Soludos brand is under new ownership. The old company, Soludos LLC, has shut down and they have had to lay off all the staff. The old owners were unable to fulfill orders before they closed down and we can not ship your shoes or provide a refund as we did not receive any funds for your orders. I encourage you to speak with your bank and file a dispute for this charge for a refund. We will still be sending a coupon code for 100% plus 50% of the value of your unshipped order(s) as soon as the new site is up and running.
We are a small team and we are working hard on getting back up to full operations but want to set expectations that it will be 4 to 6 weeks. I will be available for all of your questions here and I will also keep you updated here! transition@soludos.com
No excuse for treating customers like this
Same story as so many others: Soludos sent an order confirmation and charged my credit card on 3/29. The 8-10 business day shipping estimate came and went and they still hadn't even updated the order status. I sent multiple emails with no reply and ended up disputing the charge through my bank.
It's a shame--their espadrilles have been a summer staple for me, but I clearly won't shop with them again.
March 29, 2023
Reply from Soludos
Thank you for reaching out! My name is Shanice and I will be happy to assist you as best I can.
As of May 10th the Soludos brand is under new ownership. The old company, Soludos LLC, has shut down and they have had to lay off all the staff. The old owners were unable to fulfill orders before they closed down and we can not ship your shoes or provide a refund as we did not receive any funds for your orders. I encourage you to speak with your bank and file a dispute for this charge for a refund. We will still be sending a coupon code for 100% plus 50% of the value of your unshipped order(s) as soon as the new site is up and running.
We are a small team and we are working hard on getting back up to full operations but want to set expectations that it will be 4 to 6 weeks. I will be available for all of your questions here and I will also keep you updated here! transition@soludos.com
Placed an order on March 26 and have…
Placed an order on March 26 and have yet to receive any order update. Emailed their “help” customer service email address and haven’t heard back.
April 17, 2023
Unprompted review
Reply from Soludos
Thank you for reaching out! My name is Shanice and I will be happy to assist you as best I can.
As of May 10th the Soludos brand is under new ownership. The old company, Soludos LLC, has shut down and they have had to lay off all the staff. The old owners were unable to fulfill orders before they closed down and we can not ship your shoes or provide a refund as we did not receive any funds for your orders. I encourage you to speak with your bank and file a dispute for this charge for a refund. We will still be sending a coupon code for 100% plus 50% of the value of your unshipped order(s) as soon as the new site is up and running.
We are a small team and we are working hard on getting back up to full operations but want to set expectations that it will be 4 to 6 weeks. I will be available for all of your questions here and I will also keep you updated here! transition@soludos.com
No customer service!
I love the shoes and have been a repeat client but I won’t shop here again. I have sent 4 emails requesting a return slip because their returns webpage is down and I still have yet to receive a response. There is no phone number listed to call. The returns webpage has been giving me an error every time I’ve checked it for the past 4 weeks. I finally contacted the BBB because the returns window is closing and I just want a refund. Beyond frustrated. Maybe someone will read this and actually check their help or info email boxes
March 6, 2023
Reply from Soludos
Thank you for reaching out! My name is Shanice and I will be happy to assist you as best I can.
As of May 10th the Soludos brand is under new ownership. The old company, Soludos LLC, has shut down and they have had to lay off all the staff. The old owners were unable to fulfill orders before they closed down and we can not ship your shoes or provide a refund as we did not receive any funds for your orders. I encourage you to speak with your bank and file a dispute for this charge for a refund. We will still be sending a coupon code for 100% plus 50% of the value of your unshipped order(s) as soon as the new site is up and running.
We are a small team and we are working hard on getting back up to full operations but want to set expectations that it will be 4 to 6 weeks. I will be available for all of your questions here and I will also keep you updated here! transition@soludos.com
Does this company still exist?
Does this company still exist? I placed an order for some sneakers on March 1 to take with me on vacation at the end of the month. My order was confirmed and I was charged immediately, but the email said to give 8-10 extra days for processing because of a high volume of orders.
By April 2, my order had not shipped, and I no longer needed the shoes since my vacation had passed and I had to go out and buy a different pair of walking shoes. I emailed the company on April 2 requesting to cancel the order and refund, and never received a response. After about 10 business days, I called their customer service lines only to find they have been disconnected. It’s April 14 and my order is still listed as confirmed, but has not shipped and there is no tracking information.
I am truly puzzled and wondering if the company could have gone out of business. If they have - why are they still advertising online and charging folks for orders that will never go out?
I paid with my credit card via PayPal and have submitted a ticket through PayPal, but if I cannot get a resolution there will have to go through my credit card company because Soludos is not responding.
April 13, 2023
Unprompted review
Reply from Soludos
Thank you for reaching out! My name is Shanice and I will be happy to assist you as best I can.
As of May 10th the Soludos brand is under new ownership. The old company, Soludos LLC, has shut down and they have had to lay off all the staff. The old owners were unable to fulfill orders before they closed down and we can not ship your shoes or provide a refund as we did not receive any funds for your orders. I encourage you to speak with your bank and file a dispute for this charge for a refund. We will still be sending a coupon code for 100% plus 50% of the value of your unshipped order(s) as soon as the new site is up and running.
We are a small team and we are working hard on getting back up to full operations but want to set expectations that it will be 4 to 6 weeks. I will be available for all of your questions here and I will also keep you updated here! transition@soludos.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.