Songmics Reviews 

I had a part that wasn’t perfect and they sent some out. Great customer service and a good product.

Cheap but solid and reliable option for several household essentials.

The products are ok , cheap and functional
However I had one of their fabric / temporary wardrobes that was given to me a while ago ; after a move i assembled it and was missing just two of the many poles , their customer service / support was appalling , without a receipt / invoice they wouldn’t help me (I had the instructions. So could identify the model etc )
Just shut me off and wouldn’t help
Disgusting

Shockingly bad customer support / service

I was missing parts and couldn’t complete the assembly of an end table. Customer service sent replacement parts in a timely manner. They were very easy to work with, I would recommend this company.

Great products and an excellent customer service that resolved my issue perfectly and generously!

BUYER BEWARE – PACKAGE NEVER RECEIVED AND CUSTOMER LEFT TO DEAL WITH THE PROBLEM

I purchased an item from SONGMICS HOME through Walmart Marketplace, and I never received the package.

The tracking information says the package was delivered, but I did not receive it. I checked my property, surrounding areas, and with my neighbours, and the package could not be found.

I contacted Walmart, and I also contacted SONGMICS HOME directly. The merchant acknowledged that the package could not be located and told me they had contacted the shipping company for an investigation. I was then asked to wait another two business days.

What is extremely frustrating is that I paid for an item that I never received, yet I have had to spend my time chasing Walmart, the seller, and the shipping company trying to locate merchandise that should have been delivered to me.

This has been a terrible customer experience from beginning to end. Customers should not have to fight this hard to get help when an order goes missing.

I strongly recommend that buyers think twice before purchasing from this seller. My experience has completely destroyed my confidence in this company, and I would not purchase from them again unless they properly resolve this situation.

SONGMICS HOME needs to take responsibility for its customers and make things right when an order is not actually received.

After having some emails back and forth trying to get some spare parts for my trampoline what was only a year old i was told they don't sale spare parts.
I was very disappointed with the company and so After a couple more emails to them telling them how I felt about there service they actually sent me a completely new trampoline free of charge.
So thank you to them.

Specifically Placed on order for a study table from these people because I needed it urgently to study before class. Delivery date was not the best but I accepted because I didn’t have a choice. Only for them to push it even further after they missed the date. I emailed them and they didn’t even response. Terrible service

We ordered a "C Table" and when it arrived the wood top had black marks on it. We contacted the company and they responded quickly to set up a replacement top. It arrived in a few days and looks great! EXCELLENT service and product at a very reasonable price. I will definitely purchase other products from them!

Terrible. The bin lids started to crack about 1 year in. Slowly over time the cracks got so bad that the bin lids split open.
1) impossible to buy replacement bin lids 2) customer service say they won't do anything to assist as I got in touch afte 2 year warranty. About 3/4 weeks too late - issue started 1 year in.
I would not recommend. Awful product and awful customer service.

Having had delivery issues with my order I emailed the company.
They acted on my message immediately & traced my order; which was delivered the same day.
I would recommend this company for the efficient customer service / communication.

I have been trying to arrange a pickup for a return and to get someone to communicate with me is literally impossible! First I was offered 10% discount for the item if I kept it, if not it’s going to cost me £10 for Evri to collect it. At this point I don’t care about the Evri cost I just want to be able to arrange a day and time the item can be picked up. Stop ignoring my request and get back to me. So unprofessional!

Ordered a parasol via Songmics on Amazon. Colour was more white than beige. Requested return immediately. First collection date wasn’t met but collected the day after. A week on and still waiting for refund! Escalated to complaints department and also my bank. Ordered a smaller one direct with them which was then slightly wobbly, raised issue and heard nothing since. Poor customer service.

Wsshroom mirror. The wood was quickly swollen in the first week. Tried to contact the customer service for support and they are really really unhelpful. Never ever again!! Better to buy in the same price from IKEA. I would recommend other people not to get fooled by coupons. Those are just part of scam to sell low quality products on higher price

I ordered an egg chair paid $270.00 and I never received the chair more my money back.it said it was delivered 2 days after and sign by Robert. I don't know anyone by that name.

Ordered a chair with lumbar support for long hours of typing. Expected delivery was 4-7days however it was delivered within 24hours of ordering. Really impressed with the speed and it was easy to assemble. Saved my back big time this week.

I ordered a shoe cabinet and it was delivered on time. One small part was defective, so I contacted customer service for a replacement. They responded immediately, arranged to send the replacement part right away, and kept me updated on the shipment throughout the process. The part arrived quickly, I installed it without any issues, and everything is perfect now. Great customer service and a very positive experience overall!

Bought a desk from Songmics, twice in 2 weeks.
Delivery was fast which is a good point, but full of issues because of DPD. If you’re there to receive the delivery the first time it’ll be alright, otherwise good luck because that’s the reason why I had to re-order the desk a second time (tried to arrange the delivery 5 times, 2 times through their website, 3 times with DPD client service, each time nothing happened). I even had issues with the second desk delivery because of DPD. But that’s where Songmics client service shined. Was immediately reimbursed the first time, and the second time they gave me info on the delivery that DPD couldn’t give me (Long story short there was 2 distinct deliveries for the desk but DPD couldn’t tell me where the second one were and they thought they had only 1. Only 1 was also shown on their follow-up website).
The desk is good and beautiful, as in the photos you can see from people or on the website. It shakes a little when high though, but it’s still clean.

Package arrived destroyed and some of the pieces were cracked (delievery company's fault), but the cooperation with seller was great. Complain was taken seriously and damaged pieces were send right away.
Seller was helpful, furniture is very nice and good quality for this price range and I fully recomend shopping from this webside.

VASAGLE BATHROOM UNDER BASIN CABINET
1ST splash of water and the wood swelled. So its not fit for purpose !!!!
VASAGLE Under Sink Bathroom Cabinet, Storage Cabinet, with 3 Drawers, 2 Compartments Behind the Door, for Washbasins with Pedestal, with Feet, 30 x 70 x 64 cm, Cloud White BBK504W01
Amazon's Choice