Sosroadsideassist Reviews 

great mobile mechanic based in MA this website sucks all the bad reviews are based out of CA, talking about a DIFFERENT company. people are beyond dumb I tell you

Absolutely SCAM!

Our friends were doing a load down to Florida for us on their gooseneck trailer when a tire let go at 1:30 in the morning. We called SOS and they guaranteed they'd be there in 30-90 mins with all the tools and parts we needed to get on the road. Great, quick blip and were off to the races. They said $4280 for the fix, which was expensive for 3 tires, 3 rims, 8 studs and 8 lugs BUT if it meant wed be on the road in 2 hours. It was worth it because we still had 4 hours of road to cover.

When we went to pay, it was actually $4400 due to some hidden fees. Again, we decided to suck it up and pay it.

We sent them photos and part numbers of everything they needed to bring. My husband and his friend are both mechanically inclined and already had the trailer ripped apart, so all we needed was for them to put the new parts on, 1/3 of the work was already down.

Not 20 minutes after we paid we get the call. "Sorry, we actually dont have the parts we need, we have to get them at 8am". Well at this point we are screwed and have already paid them. We could have just went to a store at 8am ourselves and got what we needed and been back on the road. They blew us off ALL day and didnt show up until after 2pm!!!! Over 12 hours our friends sat there on the side of the road with their 3 children along with my 70 year old father in law.

They didnt bring all the tools they needed and the guy didnt even know what he was doing! Our friend was laying under the trailer putting things back together because the guy was useless. We asked for a partial refund for the poor service and the fact that we were told 30-90 minutes and waited over 12 hours!!!!

What a complete joke of a company. When we asked for a partial refund we got blown off. Had they have been up front with their timing we would have just waited and done it ourselves and paid 1/3 of the price and been on the road sooner.

If you need quick service, dont believe them. They are liars and scammers. They will take your money then make you sit there with no remorse.

If I would give zero stars I could.

Actually, they deserve a negative 1. They are way too expensive for zero output. Yes, I paid the $450 upfront fee, plus $170/hr 2 hr minimum assessment fee for them to call a mechanic to show up at my RV. The mechanic, Chris Scheuller showed up 3 hours late, looked at the AC, broke the fan motor, said it was broken, and left after maybe 20 min. He never called me to set up a time to fix it or even tell me that he ordered the part! It's been one week. He told SOS that he had the part and would be at my RV on Tuesday at 3:00. He never showed up and didn't call me back. SOS is not taking any responsibility for his failure. They got their money that's all they said. I warn you to never use them, they are a rip-off.

SOS Roadside LLC, the sister company of Loadconnect confirms from its accounts that it took money from my debit card. Both SOS Roadside LLC and Loadconnect share the same contact details. I have never physically visited any of them before. When asked, neither company can confirm what goods or services were sold to me to warrant the transaction.

SOS Raodside LLC and Loadconnect both claim it is not their business that my debit card was used for the transaction in their business. This is concerning because my money remains stuck with them for no no service rendered.