Sound Advice Hearing Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, helpfulness, and extensive knowledge, making every interaction pleasant and informative. The service provided is frequently described as professional, caring, and efficient, with many appreciating the thorough explanations and personalized attention. Reviewers are particularly impressed with the products, noting how they significantly improve hearing and enhance daily life, often without any pressure to purchase. The user experience is consistently highlighted as enjoyable and comfortable, with many feeling at ease throughout the process. Customer service receives high commendation for its excellent after-sales support, including annual follow-ups and home visits, ensuring ongoing satisfaction and care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising them for being welcoming,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and care received.... See more

Product

Reviewers highlight positive aspects of the product, with many finding the hearing aids vastly superior to... See more

User experience

People report positive experiences with user experience, often highlighting the clear explanations and... See more

Customer service

Consumers find customer service to be positive, highlighting the excellent support from friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found Sound Advice 6 years ago and have found the whole team always extremely friendly and helpful. Now needed hearing aids replaced, saw Gemma who tested hearing and explained more modern aids a... See more

Company replied

Rated 5 out of 5 stars

My wife and I have both been fitted with Heating AIDS from Sound Advice Hearing in Horncastle - myself most recently ! Simon is wonderful as indeed are all his Staff at the Horncastle Shop. He is mo... See more

Company replied

Rated 5 out of 5 stars

Derrick the audiologist was very professional and me feel at ease He explained the procedure calmly and then showed me the difference between hearing Aids allowing me to make my decision without... See more

Company replied

Rated 5 out of 5 stars

I've been seeing Derek for 9 years now and have just had my most recent hearing test and adjustment. As always the service and attention to detail is excellent and I always leave knowing I am able to... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Sound Advice Hearing are an independent audiologist, with branches around the UK. Being independent means we offer the highest levels of service and aftercare, with much shorter waiting times than many other options people face when looking for hearing tests and advice on hearing aids. It also means we work with multiple, world-leading manufacturers, offering our patients a fantastic range of hearing aids, including all the latest technology. We are not limited to just one or two brands. By choosing an independent audiologist such as Sound Advice Hearing you are choosing the highest levels of trust, quality and customer service. Hearing loss can have negative impacts on individuals for many different reasons. Looking after your hearing can ensure you don't miss out on those important social, leisure and communication opportunities. We are here to discuss your individual needs with you, and find the right solution for you, your lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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1-star

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4.9

All reviews

(136)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff very welcoming

Staff very welcoming. The procedure was explained in detail which allowed me to feel relaxed. Excellent service. Would definitely recommend.

July 7, 2026
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

hi Vicky,
Many thanks for your review. They really help spread the word of our independent business.

Best wishes
The SAH Team

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Rated 5 out of 5 stars

Absolutely First Class Service…

My first appointment with Sound Advice Hearing was a fantastic success. My hearing issue was addressed and solved in less than half an hour by a fantastic consultant. The reception staff were first class and looked after me very well from arrival to departure.
Thank you all very much indeed.

Valerie Griffin

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful encounter

How wonderful to encounter an audiologist who understands the challenges of wearing hearing aids. Her adjustments to my aids made everyday life so much more pleasant.

April 16, 2026
Unprompted review
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Reply from Sound Advice Hearing

Hi Ron

Thank you so much for taking the time to leave a review for Suzanne. She has always had such a passion for helping people on their hearing journeys, but having personal experience of the hearing aid journey means she brings that extra bit of knowledge and understanding to each appointment.

Best wishes
The SAH Team

Rated 5 out of 5 stars

Excellent customer care

Louise and Suzanne offer excellent customer service. Louise described in detail to my father, why he could hear certain things and not others, which was so informative. My father is elderly and my mother has dementia so the home visits are very welcome indeed. Louise spent so much time and care, she is obviously passionate about what she does and how she can help. Thank you

May 27, 2026
Unprompted review
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Reply from Sound Advice Hearing

Thank you so much for your review. Hearing loss is a very personal journey and is different for each of us. It isn't just that everything gets quieter. This is why we offer a range of brands, to ensure we find the right solution for each person's loss and lifestyle.

Best wishes to you and your parents, and thank you for your support. It means a lot to our independent business.

The SAH Team

Rated 5 out of 5 stars

Top Marks.

I googled the results for hearing services in Norwich and walked in without an appointment. Very professional and would highly recommend. No obligation trial following a thorough hearing test, and cleansing of my ears. Associated issues with the supplied aids (one was faulty) were resolved. Service by both Derrick and Lorraine was very good.

May 19, 2026
Unprompted review
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Reply from Sound Advice Hearing

Hi John,
Thank you for your review, and well done on taking the right steps for better hearing. You are in caring, knowledgeable hands with Derrick and Lorraine.

Best wishes
The SAH Team

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Rated 5 out of 5 stars

Very professional free hearing test…

Very professional free hearing test service and no pressure to buy afterwards. In fact they also offer a free, no obligation, two week trial so you can see if the product suits you.

Thank you for your honest and professional approach.

April 14, 2026
Unprompted review
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Reply from Sound Advice Hearing

Hi Graham,
Hearing aids are a truly personal purchase, so we will always ensure the right solution for each person, with no pressure to buy. We've heard too many stories of people being pressured into aids elsewhere that weren't right and they ended up sitting in drawers, and people still missed out on conversations. We never want that for anyone who walks through our doors.

Best wishes
The SAH Team

Rated 5 out of 5 stars

I was particularly impressed by the…

I was particularly impressed by the diagnostic skills shown by the audiologist which resulted in extremely satisfactory hearing aids with a different prescription for each ear. My hearing aids are vastly superior to any I had previously tried. The staff at Sound Advice in Winchester are very helpful, well informed & proactive.

April 30, 2026
Unprompted review
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Reply from Sound Advice Hearing

Good afternoon

Many thnkas for your review and sharing your experience. Getting the right hearing aids is a very personal journey, so our team will always take that extra care to get it right for you.

Best wishes
The SAH Team

Rated 5 out of 5 stars

Annual Hearing Re-Test

Although a client for several years a very clear explanation as to what the tests involved and the purpose of the test was fully explained.
How and when I was using my hearing aid was analysed with recommendations on how to improve and increase the benefits of my hearing aids.
Gemma was excellent at understanding how i was not obtaining the maximum benefit from my hearing aids and gave me good, clear advice on how to improve my use.

May 8, 2026
Unprompted review
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Reply from Sound Advice Hearing

Hi Mr Mortlock,

Thank you for taking the time to leave a review. Gemma is incredibly knowledgeable, caring and enthusiastic about helping everyone. Hearing loss is a journey, so will change, and we are here with you for every step.

Best wishes
The SAH Team

Rated 5 out of 5 stars

Very professional Audiologist

Louise is a very professional Audiologist with a kind and pleasant manner I have been wearing hearing aids for some time now and Louise always gives me excellent customer care whenever I have a problem big or small, she is always kind and knowledgeable and ready to listen.

May 6, 2026
Unprompted review
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Reply from Sound Advice Hearing

Good Morning,

Many thanks for the 5* review and for taking the time to share your experience. We believe that the advice and aftercare are as important as getting the right hearing aids. Hearing loss is a journey and we are with you at every step.

Best wishes
The SAH Team

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Rated 5 out of 5 stars

A Local Business you can trust.

Had a hearing test last year and purchased new hearing aids after my test. Since then I have had ears cleaned
and re-tested to check my settings on the ear pieces were correct. All the staff I dealt with were courteous, caring and informative and most of all honest with me.
I would never go anywhere else and am grateful that I can now distinguish voices in group settings.
Tony

April 30, 2026
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Tony,

Thank you for taking the time to share your lovely review. As you know, hearing aids are not an off-the-shelf purchase that you just turn on and off, so the time spent getting the adjustments right for each person is so important. And one big reason people shouldn't buy them online.
You can always trust in the honesty of our audiologists.

Best wishes
The SAH Team

Rated 5 out of 5 stars

warm and welcoming

Louise at Sound Advice hearing is a true professional who gave great advice and put me at ease with my recent development of tinnitus .nothing was too much trouble and the lady at reception was always warm and welcoming.

February 2, 2026
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Scott,

Thank you for your review. Louise gets such wonderful comments about her advice and professionalism. She truly cares about getting it right for everyone. She and Suz are a fabulous team!

Best wishes
The SAH Team

Rated 5 out of 5 stars

An excellent service

Louise is an excellent audiologist very caring and knowledgeable.She took time to fit the best aides for me . (No hard sell)and made sure I was comfortable with them. Suzanne the receptionist was friendly and helpful.. To get her they make a great team.

April 23, 2026
Unprompted review
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Reply from Sound Advice Hearing

Hi Jean,

Exactly this! They are such a wonderful team, supporting each other and everyone who walks through the door. We will always ensure the right aids for each person - hence our tree trials - so there is no hard or forced sale, ever.

Best wishes on your journey
The SAH Team

Rated 5 out of 5 stars

Hearing test

Recently my husband and I have had a hearing test with Sound advice. The staff were courteous, helpful and supportive and gave us both some good advice. We will definitely use them again when we have another test.

April 23, 2026
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Sue,

Thank you for your review. Our hearing tests are free, so please do get them checked every year, and we will continue to offer you information and advice along the way.

Best wishes
The SAH Team

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Rated 5 out of 5 stars

Louise Bowdery is an exceptionally good…

Louise Bowdery is an exceptionally good audiologist. She is also friendly and intuitive. I was given a very thorough examination and hearing test and was offered an excellent range of aids. No hard selling involved and I trialled the aids for a week before having to make a decision. Overall a pleasant experience.

April 8, 2026
Unprompted review
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Reply from Sound Advice Hearing

Hi Chris,
Thank yuo for sharing our experience and for your 5* review. Hearing loss is a very personly journey, so these reviews can help other see they can put their trust in Louise to ffer th best customer service and advice.

Best wishes
The SAH Team

Rated 5 out of 5 stars

Excellent

We travel for 2 hours each time we visit, as we find the service & professional standards second to none .Cant recommend more highly.Have been using for the last 4 years.

March 23, 2026
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi David,
Thank you not only for your review, but for being so dedicated to our care and services that you make that journey! That is a true reflection of the knowledge and effort of Simon and his team.

Many thanks
The SAH Team

Rated 5 out of 5 stars

Always make u feel well

Always make u feel well, explain everything very clearly,and give u time to make up , feel at ease

March 17, 2026
Unprompted review
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Reply from Sound Advice Hearing

Hi Bridget,
Thank you so much for taking the time to leave your review. To 'feel at ease' is exactly what we want for everyone to feel at their appointments with us. That is why our clinics are quiet, and we only see one person at a time. No rushed, noisy atmosphere here.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Very good hearing test

Very good hearing test. No rush and explanations were very good.

January 20, 2026
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Jacqueline,
Thank you for your review and for summing it up so nicely.
Best wishes
The SAH Team

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Rated 5 out of 5 stars

Lovely service

An very good, courteous and expert service. The audiologist is knowledgable and helpful. It is a long way from where I live but I am happy to travel in order to get such a great service.

November 27, 2025
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Marion.
Thank you for your review. Thank you for being so loyal as to travel for our service. Should there ever be a time when you are unable to make the journey, please speak to the staff about our home visit service. They can also tell you about our friend referral scheme where you could get a voucher to treat yourself.
Best wishes
The SAH Team

Rated 5 out of 5 stars

I've been seeing Derek for 9 years now…

I've been seeing Derek for 9 years now and have just had my most recent hearing test and adjustment. As always the service and attention to detail is excellent and I always leave knowing I am able to hear as well I possibly can. Experience is everything and Derek's knowledge is second to none. Backed up by the brilliant Lorraine out front I would recommend them to anyone!!

January 13, 2026
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Sean,
Many thanks for taking the time to leave a review. We aim to offer the best service available to everyone. Hearing loss can affect people in different ways, so we believe everyone deserves the best care and advice.
Best wishes
The SAH Team

Rated 5 out of 5 stars

The place to go for any ear problems

I experienced some discomfort with my ears and the Sound Advice - Hearing were able to fit me in the next day. Both the receptionist and the Audiologist were so friendly and helpful. The Audiologist was gentle and explained procedure well.
I will definitely not hesitate in recommending them

December 23, 2025
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Bebe,
Thank you so much for sharing your experience. We are pleased we were able to assist you so quickly.
Best wishes
The SAH Team

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