soundrink.com Reviews 

I accidentally bought the VIP to a wrong date for a show and was worried because this place did not have a public phone number, so I emailed the contact form and within 10 minutes they had switched my ticket to the correct date which made me extremely happy as I was extremely worried that I would have issues! The customer service alone makes this business 5 Stars!

Horrible. I purchased 2 vip merch upgrades for Motionless in White and was not given any instructions upon the initial purchase, and I was not told I would receive an email only the day before the event, so I missed the instructions. I arrived after GA doors opened due to traffic issues and problems out of my control, only to find the team in charge of handing out the merch had already left. Terrible experience, and now I'm out over $200 and have nothing for it.

EXCELLENT customer service ! First time VIP ticket holder and had to reach out to ask about the ticket and details. Very responsive customer service, quick response and very friendly.

I don’t even have the words to express my gratitude for all the support you’ve given me regarding the situation I needed to resolve. I will finally be able to make my twin sister’s dream come true, and we are going to have a wonderful experience, all thanks to you. Thank you so much, from the bottom of my heart.
-Nina

They are always so fast to reply and friendly. I have never had an issue they were not able to resolve for me.

I would like to give a huge shoutout to the Soundrink Customer Service team for their outstanding customer service!

I reached out for assistance with my daughter’s Silverstein VIP Gold Upgrade because the upgrade was showing under my name instead of hers. I wanted to make sure everything was properly updated so she could enjoy her VIP experience without any complications.

Not only did they respond promptly, but they also went above and beyond to take care of the request. They updated the VIP upgrade under my daughter’s full name and clearly explained what she would need to bring for check-in.

What truly stood out was how friendly, accommodating, and genuinely helpful they were throughout the process. It’s refreshing to experience customer service that is not only efficient but also makes customers feel valued and appreciated.

Thank you, Soundrink Customer Service, for making this process so smooth and stress-free! Your professionalism, kindness, and willingness to help did not go unnoticed. Exceptional customer service like this deserves to be recognized!

I just experienced one of the WORST experiences I have ever had with a show and I have been going to shows for decades.
We got the merchandise VIP for motionless in white at the DCU center in MA
The email we received said you could arrive and receive your merch 15 minutes after general opening. We were there at 5:15 and GA was 5:30. Feasibly we should have still been able to for the next half hour. We were not let in, they locked the doors and we were not able to get early access.
After chaos at the DCU center and being given the runaround I received an email from soundrink telling to to meet the VIP coordinator at the merch booth so we could get our merch. We were then sent on a wild goose chase where the merch booth did not know what we were talking about. We missed some of our show and basically just gave up and went to watch our bands. I received an email afterwards saying that they are sorry for giving me the run around and will not be providing a refund. I am seriously upset and will never use this service again and I recommend you do not either. I have a larger following on social media and you bet my following will be hearing about this.

I genuinely cannot say enough good things about my experience with Sound Rink’s customer service team!

I had some unexpected changes to my travel plans surrounding a concert, which meant needing assistance with my VIP package and ticket arrangements. Throughout the entire process, their team was incredibly kind, patient, understanding, and accommodating.

What really stood out to me was how willing they were to help rather than make an already stressful situation more complicated. It’s honestly refreshing to encounter a company that treats its customers with genuine kindness and care.

They’ve made the entire experience so much easier, and I’m incredibly grateful for their patience and willingness to work with me. Customer service like this deserves recognition!

Thank you, Sound Rink! You’ve absolutely earned my appreciation and five stars! 🖤

Cassandra went above and beyond to help me secure VIP upgrades for an international concert trip! A currency issue prevented every payment method I tried from working. She escalated the problem, kept me updated, and continued advocating for me until she got a payment link approved that finally worked!

Thanks to her persistence, I was able to purchase two VIP upgrades to see two of my all-time favorite bands. Throughout a stressful process, she was incredibly kind, responsive, and honest about what she could and couldn’t promise.

The checkout issue was frustrating, but Cassandra’s customer service was exceptional. Thank you for sticking with me and helping make this adventure happen!

I've had three VIP experiences with Sound Rink before, and every single one of them has been smooth, well-organized, and absolutely worth it! Even at major shows here in Brazil, everything was always handled professionally, making the whole experience enjoyable and stress-free.

My most recent experience involved a little panic on my part because I couldn't find my order confirmation for my upcoming Ultimate VIP Experience with Simple Plan in São Paulo. After a moment of panic, we figured out that I had accidentally misspelled my own email address when placing the order! 😂 So, the problem was entirely my fault, but I was initially terrified that something had gone wrong with my purchase.

Thankfully, the customer service team was incredibly kind, patient, and helpful. They quickly located my order once I provided the information, and clarified all my questions. They reassured me throughout the process and made sure everything was sorted out.

Mistakes happen, but what really matters is how a team handles them, and Sound Rink handled this situation wonderfully. Their communication was friendly, professional, and reassuring, and I couldn't be happier with the support I received.

I'm already looking forward to my fourth VIP experience with them, and I couldn't be more excited that this time I'll be experiencing the Ultimate VIP Experience with Simple Plan! 🖤

Thank you, Sound Rink, for always making these experiences special and for taking such good care of your fans. Highly recommended!

Ever since I contacted them, the service has been outstanding.
They've provided a solution and done everything they can to help me.
Thank you so much!

When you spend hundreds of dollars on a concert ticket half a year away, you may not always remember the order details days before show. These complete professionals messaged and answered me immediately (within SECONDS) answering every benign question I had. They are always kind and courteous. My questions were kind of juvenile but yet they remained professional and offered sound advice. I love buying concert tickets through Soundrink bc I never have to worry about anything. Very happy with my entire experience.

On two concert going occasions now I have used Soundrink to purchase VIP experiences. Both times their customer service has been impeccable! Their response time is practically immediate and they are very friendly and helpful. I highly recommend any band use this company to organize your fan experience.

I recently purchased the VIP package for Ice Nine Kills, but after giving it some thought, I regretted not choosing the higher-tier package. I reached out to customer service, and they were able to upgrade my package immediately without any hassle!

Wow! I honestly can’t say enough good things about this experience. It’s rare to come across such outstanding customer service, and they truly went above and beyond to help me. Thank you so much for making the process so easy and for providing such a wonderful customer experience. You have definitely earned a happy customer!

I’ve been purchasing concert tickets and vip packages for years with soundrink and never have any issues. Today they were able to help me out with a couple different orders via email support and I am thankful they came through for me! Will continue to purchase from soundrink, they’re great.

Never had an issue with SoundRink. I have attended two VIP events in the past and will now be headed for three in June. My only wish is they would send the details of the VIP events sooner than the week of, but Im just antsy. Great job SoundRink!

Best customer service! Quick and smooth resolutions!!!

They were able to adjust my shipping address after the label was already made! Great customer support!

I don't know exactly who helped me with a change of address to get some DGD merch shipped to the right address but they are the best! Fast replies and professionalism! Thank you again for helping me!

Black Veil Brides @ Caveret Teatro Studio - Guadalajara, Mexico
September 12th 2026

There was NO event! It was CANCELLED LAST MINUTE, because someone decided to book oversold flights on the WORST airline there is in Mexico for the boys, so they didn't make it! Some corporate negligence!

I was promised BVB meet and greet and i did not get any BVB meet and greet!

They straight up issued refunds and said "see ya!" instead of letting the band come right back on monday after their Mexico city gig.

A lot of people came from different states for the show, as organized groups in buses; we spent money on transportation, hotel, übers to get there on time, etc...
we took time off work, we showed off to friends and family we were going to meet our favorite band... and it just didn't happen.

It's not the boys' fault. It was either OCESA's or the band's management team's (whoever was in charge of securing their flight), for not booking with a decent airline!

I got the VIP upgrade as a birthday gift (purchased months in advance, obviosly), and i refused to celebrate it on the exact day because i wanted the event to be my magic (since it was only gonna be 3 days later)...

Sound Rink even told us that same morning to show up earlier than they had already told us to, only to make us travel ahead of schedule and cancel last minute when we were already on the way.

I got depressed about it and cried for 2 days straight, because the event meant the world to me and i had been waiting for months...
i had to unfollow the band on all social media and hide all posts related to them to avoid any visual reminders and be able to get a grip of myself.

I'll continue to stream their music, but I'm done with any shows/merch/VIP upgrades, etc.

They did say they was gonna make it up somehow next time around, but I am NOT waiting another 3 years for them to come back to my city just so they can give us like a 10 percent discount or whatever... I don't even know if I'll be able to attend by then. I invested time and managed my own logistics THIS TIME around.