Southampton Reviews 

Don't buy a house from this house builder the building standards are appalling it's been 8 months since my house was flooded by doggy plumbing and Im still fighting them to get them to repair my property. If I could give them a minus 5 I would

I was trying to speak to someone in the bulky waste collections department . I tried yesterday and was waiting in a queue of 2 , for over an hour in two attempts.
The item I need to get rid of isn’t on the on line list and I really didn’t know how to proceed.
But then I phoned again today. Several attempts but wasn’t getting any further than waiting in a 2 person queue, for over an hour.
I spoke to two very helpful switchboard ladies who both tried valiantly to help.
The second put me on the right path , by explaining I could add my item ( which isn’t listed on the site) to the outside/garden section by selecting ‘other’.
Success!
As we are directed more and more to websites, it’s great to have people who can advise like this lady did, although the first lady was very willing and professional too.

Took a list of noise complaints in today, the attitude of staff was appalling.
Expected to use their useless online system that's a failure at every level. I have never seen anything happen with this system, I've reported fly tipping twice and nothing was done either time even after showing block warden still nothing was done.
I've been in dispute with them over heating issues for years and nothing gets sorted I have invited them to take me to court 3 times for heating arrears that I refuse to pay until the heating issues are fixed and still nothing, the heating system is so bad I asked to have it switched off and yet the madness continues.

Hi Katie,

It was lovely speaking with you yesterday.

The service I received from Katie yesterday was excellent.
I would like to say a massive thank you to Katie.

Katie had patience, understanding, and flexibility to deal with varying situations.

I found Katie to be a wonderful,endearing, very professional person.
Katie was genuinely interested in helping and providing me with the correct information I needed and required.

I do hope Katie receives the recognition she so rightly deserves.

Many thanks and stay safe

Kind regards

Linzey Le-Luan

Not very efficient as far as repairs go. It has just taken them '13 YEARS' to carry out what was an 'EMERGENCY REPAIR', namely water ingression making it's way in to my underfloor heating thermostat and shorting it out every year since 2009/2010. Due to Major repairs that needed doing on the block roof and severely corroded joins in rainwater downpipes, one of which runs down inside the Airing cupboard in a bedroom. The signs were obvious, as there was quite a large damp/wet area on the ceiling where the pipe runs down. The pipe is boxed in, but the signs of a major leak were obvious.
Clearly in breach of their 'Own Tenancy Agreement', as EMERGENCY repairs should have been done in 4 hours! Paid for heating I did not get but used 'My OWN heating', so paid TWICE! Yet they REFUSE any reimbursement. A LOT of discrepancies in their reports too. Obviously they won't own up to leaving me living in a 'POTENTIAL FIRE HAZARD' from 2009/2010 up until October 2022.
No one at that Council seems to have a clue what thier obligations are or what they are doing. This is Dereliction of duty! Local Councillors aren't of any help either.
This Council should be ashamed of themselves.
I have had this issue since the end of 2009, but the date of experience calendar doesn't go back that far, so have used a recent random date to be able to post this review

Commercial bins told them cancel bins in January and taken to today to cancel bins now they want us pay for 8 bins that they have not empty. Staff in office which is a young girl answer every time. Does not sort out problem made it hang out for a extra month. So want us pay. Council are a joke staff done there job properly this would not happen. I will see you in court. We are a business not a charity to give money to the council that do noughting.

The bin collection missed my bins I reported and wax told 5 working days which has passed so this means my general waiste has not been collected since a week before Christmas which is now causing all the seagulls to rip the bins all over the street 🤬🤬not the first time it’s happened in our close it’s disgusting and the general is not due till 20th are they for real
Ref number HM66T6E5 if anybody wishes to discuss it with me

Like others would give a zero if it were possible. No understanding of visitors needs, zero empathy, dire communications, painfully slow ...the list goes on.

I really want to give ZERO stars. 5 weeks after various emails and god knows how many phone calls which remain unanswered by both the council tax and housing office, I really give up. Either the housing office does not answer or the wait for council tax is over 1 hour! I am offering to make payments on my son's behalf for his service charge and council tax. Do they want the money or not?

Trying to contact the council about something they need to know and after being through the telephonic abyss i get told the wait is 1hr !!!! This is in relation to an issue on which i have completed an online form, emails sent and even got to speak to an actual person once.
Yet, still they persist in sending me demands for money that has nothing to do with me and a property i have sold. To say they are inept is an understatement.
Compared to Winchester and Portsmouth councils they are useless and its as if they really do not want anyone (lets face it their wage payers) in their area to interact with them. Under staffed, under skilled, uncaring under performing and just a money grabbing exercise for god knows who’s benefit. Just looked it up and its a labour council so that sums it up i guess.

The lowest is shown as 2,which is very poor. If it was possible I would’ve given it a zero. I have been waiting for a repair to be finished since 25th April 2025. Finally a workman turned up yesterday and couldn’t do the job, as he was only given an hour to do the job, but it was going to take 5hrs to do the job. I’m now back on the backlog waiting list, so I expect I’ll have to wait another 3 months, living in a building site,before the council deign to finish the job. A very unhappy tenant.

There is a Hotel called VOCO Hotel in Southampton. I booked in on Sun to Fri 6th to 11th July. Following the GM response on Wed to a review I posted on Trip Advisor on Monday regarding a dangerous meal all photo evidence taken. He pressured me to take review down . As I refused he upped the anti. Despite my company paying in full for the week and £75 a day food and drink expenses I checked out on Wed 2 days earlier booking and paying for another hotel and food at my own expense as money not an issue but safety is. The GM a Mr Doyle never once looked at the problem huge numerous bones in a fish pie with no warning given or on menu. I swallowed and almost choked on some of them as well as pierce my gums. The GM attempted to ignore all this and told me the complaint only happened because they did not put alcohol beverage on as food. This was not true and his excuse of averting the main issue. Also what the GM didn’t know was I was entitled to in any case to have those 2 drinks and it wouldn’t have mattered any way as I was already over my allowance with food and services charges. Services charges added for a dangerous meal. I asked for the pint to be put separately so I could pay for it as I’d exceeded my allowance, so his vain attempt to divert from the real issue had no credibility except prove his narcissistic intentions to avoid the main dangerous issue. I was even happy to lose the hotel and food fund ing and pay my own way despite coy entitlement , as I did not feel safe and felt bullied into removing my review based on actual fact. The GM understandably is protecting his patch, his behaviour goes against his company’s code of conduct. I am a Health and Safety Manager and take Saftey seriously. All I wanted was to report the issue internally to prevent re-occurrences. However, the GM went straight on the defensive , then on the attack , whilst never once making reference to the actual issue.The GM also said he spied on me on camera but could only observe good behaviour he also told me he examined my social profile on line.
I have pictorial evidence time date stamped. As he was Irish he said he checked up on me on social media, mentioned my military background and reminded me he now knew my address and phone number. Jose the duty manager on as I checked out was lovely and couldn’t apologise enough. He was completely different to the GM who was extremely intimidating to his guests in order to to get what he wants.

Southampton city council have not taken out glass bottles for over a month. Keep taking some and not others. So many emails to them and no reply. Why are we paying council
Tax? Useless council. Will be refused to pay soon as it’s not on any more. So many tickets but nothing being done. Just take our glass!

Paying another £9 in council tax. Apart from getting our bins emptied the service run by a bunch of part timers is useless.

Shame on this council leaders! Collect the bloody binssss already! You are creating a terrible health hazard issue? Shame on you!!!!

A Labour council has two choices., it makes cuts. Ruins the complete road system., and sacks council workers. Or fights the Tory Labour government and demands funding , as they did in Liverpool in the 1980s.

mouldy flats and houses, bad foundations, communications is nil, problems after problems, reported over 10 repairs hear nothing, terrible landlord

Southampton city council highways department are an absolute disgrace and being run by a bunch of over paid unamusing idiotic jokers , I would hate to be as bad as they all are at my job irrespective of any amounts of money and especially if I was bleeding the poor peoples tax they pay to do so and costing the tax payers even more money in wasted fuel costs to be sat in traffic jams let alone the damage and pollution they are causing to this poorly planet that is being destroyed unnecessarily , shame on you idiots ,

Worst city in the UK. Unkind, unfriendly, dishonest, corrupt to the core. Avoid like the plague.

i had a man from the council come out today to fix and paint my bathroom celling and what a great job he did he was all so polite and just got on with the job i wish i got his name well done and thank you