Southern Cross Pet Insurance Reviews 

Great service and best coverage of all of the providers in nz

Southern Cross Pet Insurance makes claiming for your vet bills a very easy process. I'm glad we made the choice for insurance our cat - it gives us the security of knowing that she is protected when things happen.

Very easy to sign up, helpful and friendly team, explained all the different policies to me. Lovely to deal with.

The process is very easy and for the vet to contact southern cross ahead is most helpful in a stressful time for us .

All the help and support.

Great pet plans with Southern Cross. Quick and easy quote system to set up initially. All online but help available if needed otherwise do it all yourself. When needing to make a claim the staff are so helpful! We now have 2 dogs insured with Southern Cross we insure ourselves why wouldn’t we insure our dogs!!

I have to say of all the services I use, Southern Cross Pet Insurance is, by far and away, the best. The claiming process and response time are second to none. It is so easy to submit a claim, your communications are really timely and easy to understand, and your processing of payments is outstanding. There are a whole lot of providers who could take a leaf out of your book.

"The fellow I talked to on the phone was friendly, helpful without any pressure. He made me feel as though he understood my situation. "

great company, no waffling or pointless conversations. to the point which i like. Excellent

Anything can happen yo a pet so its nice to know that you can get money back if your pet has a accident. Really easy to claim. We are happy with Southern Cross Pet insurance.

I've had to claim twice for one dog in the same year. Once she ate stones and needed emergency surgery and the next time for gastro. Both times I put in the claim and they paid within a week. Coming from a pet insurance company (PD) who rejected claims, knowing that Southern Cross is doing the right thing by their customers is great.

Was easy to signup online. Haven’t had to make a claim yet but I feel secure knowing Southern Cross are there for me if I need them.

Making a claim online is so easy, it’s quick & efficient. If there are questions it’s all turned around super fast too!
I would recommend Southern Cross Pet Insurance to any pet owners!

Southern cross is always great to deal with- quick claiming and payment, great cover choices. I’d highly recommend them.

I had got the free pet insurance and didn’t realise it was coming up to finishing, I received a phone call regarding the pet insurance. We went over everything. I like how each part of the policy was explained in full and we did some workings so I could see what I could afford. If I wasn't 100% sure about something it was explained further with patience and helped me make a more informed decision of what would work for me. I decided I was happy with the policy and amount so signed up.

When I was unsure on our policy coverage so I called the help line - and the person on the other end was really understanding and informative. Thanks to them a really stressful situation was a little less of a worry!

I wish I had listened to our friends before signing up with SCPI!
$1117 premium, covering day-to-day expenses, a $500 excess and 30% co-payment. Submitted a $1000 claim for de-sexing and a grape ingestion emergency.
Their calculation for the $157 payout was incomprehensible.
We would have been better off without their insurance.
Goodbye Southern Cross.

It was an easy overall process and response to a query about my claim was rapid.

Southern Cross Pet insurance has been awesome to deal with really easy to transition from the free puppy cover onto the full time cover I opted for.
The Easy Claim system is great as my vet clinic can submit claims on my behalf.
The co-payment options enable me to balance cost of cover with potential out of pocket costs.

I have been a client for two years, and my accidental claim was declined. It appears they believe I am being dishonest, which would allow them to avoid paying out my claim. Even their complaints department was unable to provide assistance. It seems they do not prioritize their clients' well-being; rather, they appear to be solely interested in financial gain. I have requested further reviews, but they have shown no interest. Despite providing a letter from a veterinarian, my claim was still declined. It seems they prioritize assumptions over witness statements and professional letters. They seem to be looking for any reason to avoid payment. I absolutely cannot recommend their services.