It's great having a real person to talk to and advise me. Artan your representative was excellent. No pressure and I was given a number of different holidays he thought might suit a family with differ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While planning our Golden wedding holiday we were spoiled for choice. Louise gave us exceptional customer service. She guided us through the options, dates and suitable holidays with great expertis... See more
Very impressed with the service. I had a small issue over payment while making an on-line booking, so had to call and am glad I did! Firstly it did not take long for my call to be answered (I'd say... See more
Company replied
Your agent Lucy Pearson has been an extremely helpful person to do business with. She has been quick to respond to queries and/or problems and has done it in an very pleasant and cheerful manner. My... See more
Company replied
Company details
Written by the company
At Sovereign Luxury Travel, we’re experts in creating tailor-made luxury holidays that are crafted with care. With over 50 years of experience and destination expertise, we create truly personal escapes. From the sunny shores of the Mediterranean to the tropical palms of the Caribbean, our Personal Travel Planners are on hand to help you every step of the way. All of our hotels and resorts are handpicked to ensure a high standard of service, and you’ll always benefit from exclusive offers, upgrades and perks thanks to our close partnerships with hotels across the world. Book with confidence, knowing we’re trusted by discerning travellers across the country. From handpicked accommodation to fully flexible booking, we take care of the details so you can relax and enjoy every moment.
Contact info
4th Floor, RH12 2PD, Horsham, United Kingdom
- 01293 762400
- holidays@sovereign.com
- www.sovereign.com
4.9
Excellent
866 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We're only at the booking stage for a…
We're only at the booking stage for a holiday next September, but our dealings with Leanne at Sovereign have been first class, as usual. Our chosen hotel was not 100% receptive to our requests, but Sovereign helped us reach a satisfactory compromise.
November 7, 2026
Reply from Sovereign Luxury Travel
Thank you so much for your review!
Incredible service as always
Incredible service as always. Customer service second to none. Thank you from the whole family
October 15, 2026
Unprompted review
Reply from Sovereign Luxury Travel
We're so pleased, thank you so much for sharing your experience!
Sovereign are very helpful and help you…
Sovereign are very helpful and help you to turn your plans into reality
October 26, 2026
Reply from Sovereign Luxury Travel
Thank you so much for your review!
An excellent
An excellent , knowledgeable and friendly Representative made our holiday booking perfect for our requirements and clear and easy to arrange.
October 29, 2026
Reply from Sovereign Luxury Travel
Thanks so much for sharing your experience!
Helpful and efficient booking service…
Helpful and efficient booking service with Sovereign. All details made clear very quickly.
October 24, 2026
Reply from Sovereign Luxury Travel
Thank you for your review!
Booked several times before
Booked several times before
Always very helpful and patient.
October 23, 2026
Reply from Sovereign Luxury Travel
Thank you for sharing your review!
Romina was really helpful and i found…
Romina was really helpful and i found the booking of our holiday to Gran Canaria really easy with her help
October 19, 2026
Reply from Sovereign Luxury Travel
Thank you for your review, have a great holiday!
Excellent service from Tasha combined…
Excellent service from Tasha combined with competitive price.
October 17, 2026
Reply from Sovereign Luxury Travel
Thank you for sharing your experience!
So helpful and professional
The travel representative could not have been more helpful. Lucia was extremely efficient, knowledgeable and professional. She went the extra mile to ensure that my bespoke requirements were met. So charming to deal with, nothing was a problem. Would certainly recommend.
October 16, 2026
Reply from Sovereign Luxury Travel
We're delighted to receive your review, thank you!
Excellent service from Tasha
Excellent service from Tasha. Very clear and simple booking process. Professional and approachable. Quick T/A of quotes and then the actual booking and holiday invoice documentation
October 11, 2026
Reply from Sovereign Luxury Travel
Thank you for sharing your experience! Have a wonderful holiday!
First Class Service and Booking
Regular customer and fast and efficient and attentive arrangement for the holiday booking.
Showed appreciation for our custom.
October 9, 2026
Reply from Sovereign Luxury Travel
Thank you so much for your wonderful review!
Reply from Sovereign Luxury Travel
Thank you for your review, we appreciate it! Have a great holiday!
The travel planner was very helpful on…
The travel planner was very helpful on the phone and took great care over my booking. Thank you.
October 5, 2026
Reply from Sovereign Luxury Travel
Thank you for your review!
Booked with Artan who tells us all the…
Booked with Artan who tells us all the details makes booking so easy. Thanks Artan another lovely holiday to look forward to.
October 5, 2026
Unprompted review
Reply from Sovereign Luxury Travel
Thank you for sharing your experience, have a great holiday!
Louise Burling- Cooper always organises…
Louise Burling- Cooper always organises my holiday hotel booking and flights very efficient and extremely friendly.
September 29, 2026
Reply from Sovereign Luxury Travel
Thank you for your review, have a fantastic holiday!
Helen was great person to talk to snd…
Helen was great person to talk to snd arranged and took care of everything. Booking was so easy
October 1, 2026
Reply from Sovereign Luxury Travel
We're delighted to read this, thank you so much!
Usual seamless booking process
Usual seamless booking process i would not use anyone else for my trips to Majorca
Michael Solihull.
October 1, 2026
Reply from Sovereign Luxury Travel
Thank you so much for sharing your experience! Have a great holiday. Thank you
Excellent friendly service unbelievably…
Excellent friendly service unbelievably helpful
September 15, 2026
Reply from Sovereign Luxury Travel
Thank you for sharing your experience!
Fabulous service Lucia was just amazing…
Fabulous service initially used the online option which was really easy to navigate. Lucia was just amazing and very quick to get back to me. I would highly recommend.
September 25, 2026
Reply from Sovereign Luxury Travel
Thank you for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.