I opted for SP Connect products over their competitors and haven't been disappointed. I purchased the Handlebar Mount Pro MTB, Google Pixel 9 Pro case with weather protector, Universal adapte... See more
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Great customer service! I had an issue with my Micro Stem Mount Pro, which unfortunately resulted in a damaged Phone Case. SP Connect handled my case very professionally and took the time to review... See more
SP Connect iPhone 16 Pro Max Xtreme. Case in its self seems nice and well made, however I am really not happy as I CANNOT hear when receiving or making calls, I have contacted SP Connect but they s... See more
I am deeply concerned and disappointed about my order, so I thought better to write it here. I could not recieve a tracking code after 5th day of my confirmed order! All my desperate attempts of reach... See more
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SP Connect - All products available for quick and secure smartphone mounting when cycling, running, driving, motorbiking or during other activities
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Great Customer Service and Products
I opted for SP Connect products over their competitors and haven't been disappointed.
I purchased the Handlebar Mount Pro MTB, Google Pixel 9 Pro case with weather protector, Universal adapter (for my drone controller) and the camera / light adapter kit.
I purchased directly from the SP Connect website with a 10% discount code, but did find out after the prices on Amazon were cheaper, but had no issues in receiving a refund for the difference when I raised this..
I further received amazing customer service when the camera / light adapter kit was incompatible with my Handlebar Mount Pro MTB, due to the SPC kit being sent and not the SPC+ (newer model). They sent out a replacement before 8am when I had only raised an issue the previous evening.
I've found the quality to be brilliant, I've rode over some rough terrain and the mount hasn't even moved and my phone and drone controller has stayed in place. The 3M adhesive on the universal adapter is strong!
Great customer service!
Great customer service!
I had an issue with my Micro Stem Mount Pro, which unfortunately resulted in a damaged Phone Case. SP Connect handled my case very professionally and took the time to review the photos and video I provided.
They ultimately decided to refund both the mount and the damaged case as a gesture of goodwill. I really appreciate how clearly and fairly they handled the situation. Problems can happen, but good customer service makes all the difference. Very happy with the solution and the support from SP Connect!
I bought a power bank for my 80+…
I bought a power bank for my 80+ mother, which she uses during her regular bike rides with her friends. Unfortunately, she managed to break the USB-C port in no time by trying to force the wrong cable into it.
Fortunately, the team at SP Connect was able to resolve everything quickly and smoothly. She was absolutely thrilled with the service! Highly recommended!
Arrived scratched with very poor black paint quality
Box perfect, however a scratched SP Connect clutch mount was in the box. Also the black paint comes of very easily. This is not what a quality product should have. I'll see if Quad Lock hopefully got better quality. Very very sad.
Terrible customer experience
Teerible customer experience! They have an awful logistics partner for online orders which is DHL. They have probably lost my parcel and I cannot talk to anybody. It is almost 2 weeks now since I placed the order and nobody knows where the parcel is.
Unsafe product
Unsafe product. After 3-4 years, the rubber of the case became crisp and breakable. Mine one collapsed suddenly meanwhile I was ridding, and my iPhone fell and hit the road at 80 km/h.
They delivered the wrong product.
SP CONNECT is Austrian!!!
I had some months the SP Connect iPhone Pro Max Case. As often occurs the fixing system got in the wrong position. I ordered 2 tools to fix that....
It didn't work so I sent the 2 tools ánd the case with the twisted system to SP connect asking them to fix the manco.
I got back the money for the 2 tools but not my SP Connect iPhone 15 Pro Max case being OK now.
I made inquiries but SP claimed they had refunded the money for an earlier bought case last year to an old Mastercard account of mine. I had deleted that account after being robbed in Mestre / Venice last year.
I hád to delete that account (instructions from the Mestre Police!)
SP knew I have a new Mastercard account because with that new Mastercard account I bought the 2 tools.
I tried and tried again and again but they refuse to send back MY PROPERTY:
The SP Connect iPhone 15 Pro Max with the twisted fixing system (EVEN BEING NOT REPAIRED)
The communication by SP Connect is ...eh ....somewhat autistic:
They keep on repeating very stubborn staying to one attitude:
ABSOLUTELY NO CUSTOMER SERVICE!!!
It is an awful experience to be treated in such way!
Dont buy this product
Dont buy this product! They switch their connection frequently and leave you behind with unuseable product.
Not recommended
Not recommended. I bought Adhesive mount pro and case for Apple Phone 13.
Unfortunatelly Adhesive mount pro must be some scam since its falling down from flat/clean surface...
I asked for replacment but was asked to send it back - seem they not trust their own products?
Phone case was ok
Good Customer service experience however lost couple of € due currency spread.
Not worth to
Why are you changing the mounting system…
Why are you changing the mounting system? That's not how you threat your older and first customers.
So that's your businessplan to change every 5 year the mounting system?
SP Connect iPhone 16 Pro Max Xtreme.
SP Connect iPhone 16 Pro Max Xtreme.
Case in its self seems nice and well made, however I am really not happy as I CANNOT hear when receiving or making calls, I have contacted SP Connect but they say there has only been one other complaint regarding this. My advice is do not purchase this case.
The Xtreme case is a bad joke - the phone becomes a useless brick
What went wrong with sp-connect?
This time the deffective Xtreme case for iPhone 16 Max Pro.
You can't use the phone while this case is fitted, it's impossible to hear the interlocutor.
So... I've spent a lot of money on the phone and the case and if I want to speak with somebody I have to use the iPods?!
Does not work as promised.
Terible service
Terible service, the old adapter is not c
ompatible with the new one. So you have to buy everything again. Very bad for the environment and for your walletjes. But good for the wallet of sp connect.
BUYER BEWARE
Ordered four different items from them, then when I received the package five days after it was slated to arrive I was missing two items and it was tore open. I tried calling UPS and they told me in so many words that they couldn't do anything and that it was now a personal problem and as far as contacting SP Connect that seems like a fat chance too seeing as the are based in Vienna. They have no local phone number on their website and only work through email. I've tried getting a response but I just don't have the time to put up with this. Do your self a favor and save your money,sanity and time by going somewhere else.
Adhesive mount is terrible
Adhesive mount is terrible. It doesn't stick well to you dash and if you have bigger phones (like me using a S23 Ultra) then you can forget about a reliable mount.
Customer service has also been slow so far.
I should've chosen Quad Lock instead.
Scammers - changed connections make all your SP stuff obsolete - AVOID
I have had an SP connect bike mount, an armband and a raincover with mount for several years now.
When I recently updated my iPhone I found they had changed the connectors, so all my pricey SP stuff has become obsolete, for no good reason. It's just a big, un-ecological, unsustainable, unethical and climate change unfriendly scam, and what a waste of money too. I'm changing everything now to buy QUAD LOCK, as I refuse to support scammers.
It's sad to see I am not the only one being had for. So you have been warned.
Great CS experience
I have ordered the SP connect with a phone case and some accessories around Black Friday. After I installed the mount on my handlebars, the phone case seemed to be defective. I then contacted SP connect via email in the evening. The next morning I got an email back saying that they have send a new case and a return shipping label. Great service and fast delivery :)
Great product but terrible customer…
Great product but terrible customer service if you have to return something. They send you the wrong item and then ignore your emails. Avoid and buy QUAD LOCK ⚠️
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