Speakt Reviews 

34
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I ordered an urgent translation of one page from English to Greek. I even called them. They said they'd sent me a quote within the next half hour. It took a few hours, but I got a quote, inclu... See more

Company replied

Rated 4 out of 5 stars

I used Speakt service for translation of a document. The document was translated in a very much thorough and professional manner. We even used the live feedback for any concerns prior to the finalized... See more

Rated 1 out of 5 stars

It was the worst translation service i ever had. Not only the translation was an unreviewed copy from Google Translate, full of errors, but they tried to sell this as an "Expert" translation. This was... See more

Company replied

Rated 4 out of 5 stars

I have no complaints about Speakt, I would just like to receive more opportunities to collaborate. All my previous jobs with this agency have been very pleasant, and they are very helpful.

Company details

  1. Translator

Information provided by various external sources

Speakt provides translation services and a variety of options for fast, accurate language services by best native translators


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1.7

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TrustScore 1.5 out of 5

34 reviews

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1.7

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Rated 1 out of 5 stars

STAY AWAY IF YOU NEED SOMETHING URGENTLY

I ordered an urgent translation of one page from English to Greek. I even called them. They said they'd sent me a quote within the next half hour. It took a few hours, but I got a quote, including "estimated date".
I paid online right away. Soon I got an email with the order number and then another one that "a translator starts working on your job". The job was 160 words.
It was Friday afternoon and I was supposed to receive the translation on Monday (without specifying time).
On Monday, seeing that nothing is happening I started sending messages and emails in the afternoon (could not reach them by phone, apparently there's no one there after 3pm).
Eventually someone called me to say that I could get a refund because a Lawyer was not available, on a bank holiday, to validate the translation (this Monday was a bank holiday in Greece). When I asked what happened with the "estimated date", he said that was a "probable date". Since they were certified translators I decided to get the translation without a Lawyer's validation (for which I've paid) hoping it would be enough for where I needed it, so I asked them to send it to me.
The guy on the phone said it would be translated tomorrow !!!!
Yes, the translation of 160 words that a translator had started working on, two days before. It took me TEN MINUTES to do the translation myself.
Now I have to find a Lawyer to validate it ...

June 24, 2024
Unprompted review
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Reply from Speakt

Obviously, this is a case of numerous falsehoods by this particular customer. As always, our system calculates the word count and informs the customer that the delivery time is an estimate, providing an expected delivery date. Consequently, we clearly state that the delivery time is not guaranteed, as various factors may arise during the translation process. These include further dictionary research, terminology and glossary searches, translator delays, and force majeure situations.

This customer rated us with one star (despite receiving satisfactory service on other orders) because he wanted a lawyer's certification on June 24th, a public holiday in Greece (Holy Spirit Day). Additionally, we informed him about this and refunded his money. He didn't even purchase the service and received his money back. On what grounds does someone have the right to leave a negative one-star rating?

All these issues will be addressed through legal channels in due course.

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Rated 5 out of 5 stars

Excellent work!

I received the translation I ordered earlier than expected (on the same day as the purchase, although I placed my order at quite an inconvenient hour), and it was very well done and even faithful to the format of the document I submitted. Excellent service, I would definitely recommend it!

March 26, 2021
Unprompted review
Rated 4 out of 5 stars

I used Speakt service for translation…

I used Speakt service for translation of a document. The document was translated in a very much thorough and professional manner. We even used the live feedback for any concerns prior to the finalized translated document. However, I, in later stage found out about translation services with way lower prices (less than 2/3 of the Speakt prices). I would most possibly choose again Speakt due to the high quality of service and I would certainly choose it again if they were to low the prices according to competitive market's prices.

October 27, 2020
Unprompted review
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Rated 1 out of 5 stars

It was the worst translation service ever.

It was the worst translation service i ever had. Not only the translation was an unreviewed copy from Google Translate, full of errors, but they tried to sell this as an "Expert" translation. This was the most frustrating part of their service.

September 28, 2020
Unprompted review
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Reply from Speakt

I have been collaborating with Speakt for years and they are familiar with the quality of my work, my professionalism and the optimum results I always tend to deliver. I love my job, I respect my colleagues and I would never do anything to embarrass them or put them in an awkward position. Nevertheless, I do not deny the fact that my carelessness caused you great distress. I would urge you to address this as a human error and nothing more. I can promise you that I will not work on any more of your translation projects and I’m positive that the project manager will make sure that they will be assigned to other translators. I am deeply sorry and I’m sure that such a thing will never happen again.
Mary Kyriakopoulou
Official Translator

Rated 5 out of 5 stars

Review for Speakt

I have done several assignments for Speak and so far had a very positive experience. The project managers are professional and payments are made on time.
Would definitively work with them in the future!

January 19, 2019
Unprompted review
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Rated 4 out of 5 stars

More jobs? :)

I have no complaints about Speakt, I would just like to receive more opportunities to collaborate.

All my previous jobs with this agency have been very pleasant, and they are very helpful.

January 11, 2019
Unprompted review
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Rated 5 out of 5 stars

Professionals

The people working in SPEAKT's network are very helpful, fast, professional, supportive, with accurate translations. They are here to help you in all ways. I strongly recommend them!

December 27, 2018
Unprompted review
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