Special Auction Services Reviews 

I won a lot of vintage waterline ship models, some from 1930/40's. I paid for shipping which they said they would do, but the packing department phoned today to say that the older models could not be packed as they were disintegrating when touched, one literally broke into pieces.
I said that the listing mentioned some damage but not totally destroyed and worthless. The person in the packing department agreed that the listing was a clear misrepresentation of the condition. I asked for a partial refund, and the person that called me back a few minutes later was a very nasty, rude and very unprofessional man.. He said that older models do deteriorate with time, but I said not between time of purchase and time of sending, a period of just two weeks. He then became more aggressive and said he would cancel the whole order, and fully refund my money

That was quite appalling behaviour, but there is a pattern, as the last lot I won was also partly destroyed. This was a large consignment of 8 big boxes of model railway buildings. They originally said that they would post them but gave a ridiculously high carriage charge of several hundred pounds which I wasn't willing to accept. So I drove a few hundred miles to collect them.

This is supposed to be a professional auction house so they quite clearly know what a poor item is compared to a totally destroyed and valueless item, therefore the repeated incorrect descriptions can only be fraudulent misrepresentation in my opinion.

They know that they were in the wrong as they issued a full refund within 30 minutes of the second phone call.
They will try to argue that all the above is not true, but - as is my legal right - all calls were recorded.

So the moral of this review is. DO NOT TRUST ANY OF THEIR DESCRIPTIONS AS CLEARLY THERE IS AN ISSUE.

Also, if you are a private buyer, RECORD YOUR INTERACTIONS WITH THEM, you have a legal right to do so and you don't need their permission.

To the auction house, I am quite happy to take my substantial annual budget for auction items, to a more professional auction house, as the trust I had in you is totally destroyed

I was preparing to give 1* rating as I found the experience very tiresome and verging on unprofessional. I initially saw the the auction advertised selling Dave Myers belongings after searching for measham bargeware. They had a twin spout teapot advertised and on further inspection I noted that the lid and base were not a match with the body. A following Lot seemed to have the correct base and lid. On this occasion fb was my freind as I was able to contact the vendor who advised me that they had purchased in 2015. I contacted the said auction house who supplied me with a photo of the Lot when they auctioned it. This was forwarded to S.A.S. who adjusted the lot to the correct lid, body and base. After successful bidding the next shock was on receiving the invoice to find my pre auction quote of £30 for p&p had risen to £125. After phone conservations S.A.S. responded they couldnt meet the initial quote as packing and postage would be around £70. As they had the item and they know how much it costs for posting cannot see why a staff member gave the initial quote. Their redeeming factor was when we received the lot, we were blown away with the attention to detail Sion had taken in packing this delicate item, so on this basis I have revised my first thoughts and gave an increased rating.

Very disappointed – Unusable items, insect droppings, and zero customer service

> I participated in the much-hyped June Dolls & Bears Auction and purchased a lot of small fur dogs. The photos looked lovely, and the description briefly mentioned in brackets that they had "moth damage." I paid a small fortune for them.
> What arrived was simply appalling: A small box containing dogs covered in insect droppings, with fur that came off in clumps the moment you touched them. The description stated they were "for restoration," but these items are so heavily infested and contaminated that restoration is completely impossible.
> Unfortunately, this is not the first time this auction house has sold poor-quality items. To make matters worse, they completely ignore all emails and phone calls. Terrible experience, I will never buy here again!

Lot listed as period lithograph was a modern dot matrix print. Grotesquely incompetent or willfully incorrect? Refunded lot price but out a day for the 6 hours drive and fuel for 125 mile round trip.

We had a great experience with SAS and were so grateful to Adam for all his help on an overwhelming family military and naval collection which we needed to get valued and passed on to people who valued the items. Adam was so professional, interesting and helpful. We would definitely recommend SAS and Adam.

I have had very good experiences with Special Auction Services. Reliable, correct, very friendly and fast shipping. / everything was also very well packaged/
I can highly recommend Special Auction Services to anyone who likes auctions with Antique and Vintage Items. Simply great! Many Thanks

Beware SAS, which I call Scam And Schemer Are Bad News!!! They sell Autographs that are reprints! I will NEVER TRUST THEM AGAIN!!!!!!!!!!! Avoid, Avoid, Avoid!!!!!!!!!!!!!!!

Truly first class service. Highly entertaining auction, efficient billing & very easy to pay invoice. From Lynne's help with a query to the utterly superb packing by Sion, the service is an absolute credit to you. Delivery charges are very reasonable when time taken & materials used to pack with such care are taken into account. Highly recommend & will definitely be back

Fast communication.
The delivery and the changes were very reasonable.
Everything was wrapped to high standard.
Professional staff.

put in bid higher than item was sold at. Very unprofessional .Will never use again. Have complained to auction ombudsman. AVOID AVOID AVOID.

Very disappointed with the experience I have received. Emailed numerous times and not one acknowledgement. They believe it is appropriate to charge exorbitant postage charges on top of standard buyer commission rates - for me this was £20 for a very small box of music CD’s. I send a lot of parcels via the Royal Mail and this should have cost me less than £5. This is very underhand and I will not be dealing with this company again. Buyers beware a similar experience!

Great auction room. Vast amount of knowledge between all of them. Good and trusted team. Bought and sold items through them. Would highly recommend.

This is yet another Auction house who bang down the gavel and then take another bid. Once the hammer is down the goods pass to the highest bidder. This Law.