Specsopticians Reviews 

My partner brought his metal glasses into this shop simply to have a loose screw tightened. While working on them, the owner attempted to fit an incorrect screw size, which completely snapped the barrel of the frame and rendered the glasses entirely unwearable.
Accidents can happen an a workshop, but the way the owner handled his mistake was completely unacceptable. Instead of taking accountability, his immediate reaction was to pressure my partner into buying a new pair of frames from his shop for a minimum of £150. When we questioned this, he falsely claimed he had warned us he would repair them "at our own risk" (which he never did) and defensively accused us of just trying to scam a free pair of glasses out of him?
The situation quickly became incredibly hostile. The owner completely lost his temper, walked right up into my partner's face, and started screaming at us to “shut up”, take him to court if we had a problem & get out of the store, while throwing xenophobic insults about the glasses being a "shitty pair from Korea.”
Because the situation became so intimidating and scary, I felt forced to record what was happening for our own safety. As a result, we have clear video footage of the owner explicitly admitting that his shop caused the damage, alongside his aggressive insults.
Turning a routine customer service error into a hostile accusation and a high-pressure sales pitch is completely unacceptable. If you value your property and expect to be treated with basic human decency, do not use this business. Absolutely shocking behavior from a local shop owner.

Disaster at the beach when a lens popped out of my prescription Ray Bans. These chaps sorted out a fix on the spot!! Helpful, friendly and quite good looking.

First visited Specs Opticians Derby 2002 .I have a very complex high index prescription. If you have an astigmatism, a hight index script a hight street Opticiabs are unable to deal with this level of complexity. They will go the extra mile and try and find the right prescription for your personal needs . Specs opticians make up your glasses on site ,repairs etc are done on site .Prescriptions from other Opticians are taken to make up your complex glasses. You get the excellent service and don't feel rushed at any point. When you have challenges with your sight choosing frames isn't easy...as in a word you can't see what you are choosing as you are looking through the frame only. Specs will ensure you leave with what you are happy with and your not treated like you are on a target driven production line.

I needed a replacement for a broken lens in a pair of Ray Ban sunglasses. Also new prescription lenses for two existing pairs of vintage glasses. Specs Opticians not only filled the brief, they completed everything in about an hour on the day I went in. Thanks Chris and Sian. Great service. I shall return!

I have been a Specs Opticians customer for the past 5 years, having previously been a customer of other opticians for 30+ years (both big chains and independents).

Their attention to detail and personal service seperates them from the crowd with nothing being too much trouble.

Given the choice, I don't think I would ever go anywhere else.

I’ve used Specs opticians for years and always find them to be the best in Brighton. They take the time to help you find glasses that suit your face, and have frames that are more special than your standard ones. I’ve tried other opticians but I always end up back here and I’m always pleased with the service. 👍