Spic and Span was responsive from start to finish. Cleaner was extremely sweet and thorough, even climbing on a ladder to clean windows and vacuum light fixtures. And I'm so pleasantly surprised that... See more
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90% of what I explained was done wrong and I came back instead to an organiz d system folding clothes etc and all I retuned home to a mess even a stain was on the floor its basics you should train th... See more
Company replied
We ordered a last-minute clean up after contractors left our new apartment after some works. The service was on-time, friendly and super professional. We left for lunch and after we came back, the pla... See more
Company replied
The moving-out cleaning service provided was average. I had to do extra cleaning of the bathroom and fridge after the service person left because they didn't do all I specified. I was too tired to che... See more
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Company details
Written by the company
Book a cleaning online within 60 seconds. Experienced, English & French speaking cleaners available in Paris and all across France. Friendly 24/7 customer support. 100% Satisfaction Guarantee. SPIC AND SPAN. Home & Office Cleaning is an online marketplace matching private and commercial customers with experienced cleaners in Germany, France, Poland, Portugal Luxembourg, Austria, and Sweden.
Contact info
Sepapaja 6, 15551, Tallinn, Estonia
- (+33) 977 197 767
- info@spicandspan.fr
- www.spicandspan.fr
3.9
Great
229 reviews
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Replied to 100% of negative reviews
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Used cleaner on floor that left streaks
Used cleaner on floor that left streaks
Were supposed to iron but never did
September 16, 2026
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Dear,
Thank you for sharing this feedback with us.
We are sorry to hear about your experience. We have sent you an email to better understand what happened and address all your concerns properly with the service provider.
Best regards,
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The cleaners are super nice but need training
90% of what I explained was done wrong and I came back instead to an organiz d system folding clothes etc and all I retuned home to a mess even a stain was on the floor its basics you should train them these stains you use vinegar spray also on the couch but I can share with a
You a list of 20 images approx of how I was shocked when I came back home and 2 people I asked 6 hrs why did th y extent to 12 hrs I brought someone else at 12 euro rate an hour and got the job done in day
July 16, 2026
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you for your feedback. We are sorry to hear that your experience with the cleaning service did not meet your expectations.
Your comments are very important to us, and we are taking them seriously. We are already in contact with you via email to address all your concerns properly and discuss a resolution.
We appreciate your understanding and patience while the matter is being addressed through the appropriate channels.
Best regards,
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you so much for your kind review! We're delighted to hear that the booking process was easy and that the cleaner was punctual and diligent. We truly appreciate your feedback and look forward to helping you again in the future!
Great Cleaner, Agency could improve on Communication and Staff Support
The cleaner assigned to my appointment did a meticulous job and was excellent throughout. I was very pleased with the quality of the cleaning.
One area for improvement is communication from the administration team. Since the office closes at 7:00 pm and my appointment started after that time, it wasn't possible to contact them if assistance was needed. The cleaner's contact details were also not provided, which made it difficult to get in touch directly if necessary. Improving the communication process for evening appointments would make the overall experience even better.
I also hope the agency reviews how it compensates its cleaners. Given the relatively high rates charged to clients, it would be encouraging to see a greater proportion of that reflected in the cleaners' pay, especially considering the high standard of work they provide.
July 2, 2026
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you for your wonderful review and for your honest feedback.
We're so pleased to hear your cleaner did such a fantastic job. We'll be sure to pass your compliments on to them.
We also appreciate your suggestions about improving communication for evening appointments. Your comments have been noted, and we'll review how we can make it easier for customers to reach us or their cleaner when our office is closed.
Thank you for also sharing your thoughts about cleaner support. We value the cleaners and appreciate you recognizing the excellent work they do.
We hope to welcome you back again soon!
Punctual, Courteous, Professional and Friendly
I had a great experience Spic and Span Home and Office Clesning. The crew was punctual, courteous, professional, friendly and did an amazing job of deep cleaning my apartment. I look forward to working with them weekly.
June 4, 2026
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you for your wonderful review! We're delighted to hear that you were happy with the service and the team's work. We truly appreciate your support and look forward to assisting you with your weekly cleanings.
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Fantastic job
Fantastic job. The two gentlemen arrived on time and did a great job. I highly recommend them.
May 29, 2026
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you very much for your kind feedback. We’re delighted to hear that you were happy with the team and the service provided.
We truly appreciate your recommendation and look forward to assisting you again in the future.
The moving-out cleaning service was average
The moving-out cleaning service provided was average. I had to do extra cleaning of the bathroom and fridge after the service person left because they didn't do all I specified. I was too tired to check properly before they left, so unfortunately, I had to do the extra work.
May 28, 2026
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you for taking the time to share your feedback.
We are sorry to learn that the service did not fully meet your expectations and that you felt additional cleaning was required after the provider had completed the appointment.
Whenever an issue is identified, we encourage customers to contact us as soon as possible with details and photos of the areas of concern. This allows us to review the matter with the provider and, where appropriate, arrange a suitable resolution, such as a correction cleaning or another form of assistance.
In this particular case, we were not contacted regarding the concerns following the appointment, and the service was completed several days ago. While our Terms and Conditions provide a 48-hour window for reporting service quality issues, we genuinely value all customer feedback and are always willing to review concerns whenever possible.
We would therefore be grateful if you could reach out to us directly with photos and details of the areas that you felt were not cleaned to the expected standard.
Thank you again for your feedback. We remain committed to supporting and would welcome the opportunity to review this matter in more detail.
Great team
Great team. Very thorough and left the apartment spotless. I will definitely use this service again.
April 27, 2026
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you very much for your wonderful feedback! We are glad to hear that everything went well.
We look forward to serving you again soon.
The cleaner called zainab she did very…
The cleaner called zainab she did very well, she cleaned the bathroom and my room both of them looked new when she finished 👏
April 19, 2026
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
That’s wonderful to hear!
Zainab will be so happy to know her hard work made such a difference. We’re glad your bathroom and room are looking fresh and spotless. Thanks for sharing your feedback!
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Prompt and excellent service!
March 24, 2026
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you for your feedback! We are happy to hear you are satisfied with the service provided. :)
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you so much for your kind words! We’re delighted to hear that you were happy with the cleaning and found the team friendly. We look forward to helping you again in the future!
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
We are delighted to hear the cleaner did a good job, and we will be sure to share your comments with the provider.
We truly appreciate your support and look forward to assisting you again in the future 😊
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you so much for your kind feedback! We’re happy to hear you were satisfied with the cleaning and found the team friendly and the booking process easy. We truly appreciate your support and look forward to assisting you again in the future 😊
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Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you so much for your wonderful feedback!
We look forward to assisting you again in the future. :)
Property damage 12.000€ and no responsibility …
They subcontracted the cleaning of some delicate blinds in my luxury property to a third-party who immediately burned them and blackened everything and caused €12,000 worth of damage that’s not including the costs to rearrange everything that’s just the cost of the damaged item. I’m in year three of trying to get a resolution or have them take any sort of responsibility for this dreadful situation.
October 31, 2024
Unprompted review
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Dear VINGT,
Please know that we take all feedback very seriously and always strive to ensure customers feel supported and heard.
As an online marketplace platform, SPIC AND SPAN and in accordance with our Terms and Conditions, we are not liable for any loss, damage, or theft of items left unattended during a cleaning service, nor for any damage that may occur as a result of the service provider’s actions on-site.
As mentioned in our previous correspondence, this matter was transferred to the provider’s legal representative, and all communication regarding the case should be conducted directly with them.
We appreciate your understanding and patience while the matter is being addressed through the appropriate channels.
Kind regards,
SPIC AND SPAN. Team
My house was not fully clean when I…
My house was not fully clean when I came back. There was dust on the floor and my bathroom sink and shower were not clean.
October 21, 2025
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you for your message and for sharing your feedback regarding your recent cleaning service.
As mentioned in our previous email and phone call, we had reached out to request additional details or photos to help us review and resolve the issue. Unfortunately, we have not received any feedback or supporting photos so far.
As per our terms and conditions, feedback related to cleaning quality must be submitted within 48 hours of the service, along with proof (such as photos). This allows us to investigate and take corrective action where needed.
At this stage, we are unable to proceed further without the requested information. Should you have any photos or details available, please feel free to share them so we can review the matter accordingly.
Thank you for your understanding.
The cleaner was very slow and didn’t…
The cleaner was very slow and didn’t follow the guidance she was given
October 16, 2025
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
We sincerely apologize for your experience and are very sorry to hear that the service did not meet your expectations. It’s especially unfortunate that we were not informed about the issue earlier, as this would have allowed us to address it right away.
As per our terms and conditions, any feedback regarding cleaning quality should ideally be submitted within 48 hours of service completion, along with any supporting details or photos. However, we still want to assist and review this matter for you.
If you’d like, please send your full feedback — including any relevant details or photos — to our email address at info@spicandspan.net so that we can properly review the case and determine the best way to resolve it.
Once again, we truly apologize for the inconvenience caused and appreciate your understanding.
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My mirror that was clean and clear is…
My mirror that was clean and clear is now foggy and I can barely see in it.
September 23, 2025
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you for your feedback. We’re sorry to hear about the issue with your mirror. For your next cleaning, the cleaner will pay extra attention to the mirrors to prevent streaking or fogging.
We appreciate your understanding and look forward to providing an improved experience.
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
We really appreciate your feedback, and we are glad to hear we could meet your expectations. Thank you for sharing your experience!
Reply from SPIC AND SPAN. Home & Office Cleaning (France)
Thank you very much for your wonderful feedback! We are glad to hear that everything went well.
We look forward to serving you again soon.
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