Verification went quickly, but card deposit got stuck and took about an hour. Games work fine but sometimes load slowly.
Company replied
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Review summary
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Reviews shaping this summary
still my money won 900 euros still not transferred expect my money to be in my account on Monday
Company replied
I had a reasonable time, though some games took longer than I liked to start. Once loaded, they worked fine. Deposits were smooth, and my withdrawal eventually cleared, but communication about timing... See more
Company replied
I deposited with a card—funds appeared instantly, withdrawal approved in 3 hours. Slots froze a bit in the evening, but support replied in chat within 10 minutes. Overall interface is handy, bonuses a... See more
Company replied
Company details
Written by the company
Spin Panda Casino was created by a passionate team aiming to bring excitement and trust to online gaming. Spin Panda offers a dynamic selection of games including slots, sportsbook, live casino, virtual sports, and mini-games. With generous bonuses, daily promotions, and a user-friendly platform, SpinPanda Casino is dedicated to delivering fair play and nonstop entertainment for every player.
Contact info
Curaçao
- spinpanda5.com
2.5
Poor
119 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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One of best ❤️
June 23, 2026
Unprompted review
Reply from Spіn Pаndа
Hi Ádám
Thank you for your kind words!
We're delighted to hear that you consider us one of the best. Providing a fun, safe, and enjoyable experience for our players is always our goal, so it's wonderful to know we've made such a positive impression.
We truly appreciate your support and look forward to continuing to bring you great entertainment and excellent service. Thank you for being part of our community!
Best regards,
The SpinPanda Customer Experience Team
My issues around withdrawal were dealt…
My issues around withdrawal were dealt with quickly and efficiently, and I received it within 48 hours.
June 12, 2026
Unprompted review
Reply from Spіn Pаndа
Hi H Bound,
We’re delighted to hear that your withdrawal concerns were resolved quickly and efficiently, and that you received your funds within a timeframe that met your expectations.
We understand how important withdrawals are to the overall player experience, so it’s wonderful to know that our team was able to assist you promptly and help make the process a smooth one.
Your feedback means a lot to us, and we’re very pleased that we could turn your experience into a positive one. We look forward to welcoming you back for many more enjoyable sessions ahead!
Kind regards,
The SpinPanda Team
Good casino
June 6, 2026
Unprompted review
Reply from Spіn Pаndа
Hi Max,
Thank you for taking the time to leave a review.
We're glad to hear you consider us a good casino. At the same time, we’d love to understand what we could do better to improve your experience and earn that extra star next time.
If you have any feedback or suggestions, our support team is always happy to help and listen.
Best regards,
The SpinPanda Team
Reply from Spіn Pаndа
Hi,
Thank you for your 5-star review!
We're really happy to hear that you're having a lot of fun at SpinPanda. It's great to know you're enjoying your experience with us.
We appreciate your support and look forward to bringing you even more great moments of entertainment!
Best regards,
The SpinPanda Team
Dont play here really bad casino
Dont play here really bad casino , slots not pay , evolution game errorr always , they do not pay my withdrawal and i ask permanent my account to close 1 week ago , they dont close my account they dont help you by customer service , contact@spinpanda , they dont want to close your account , they ask me reason then everytimes make longer ! You get ij you can go out , and your withdrawal hold from them really scammers , look if i ask for close my account their answer ; (09:26:51) Max Support Agent: Thank you for clarifying Hasan.
I am very sorry to hear you wish to close your account Hasan. It is very disheartening to hear this. I would really like to understand why you have decided you would want your account closed?
Perhaps I can help resolve an issue or provide assistance in changing your mind?
May 31, 2026
Unprompted review
Reply from Spіn Pаndа
Hi Hasan,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration regarding the game issues, withdrawal delays, and your request to close your account.
We take these concerns seriously and would like the opportunity to investigate them further. To assist you properly, could you please provide your username/account ID, details of the withdrawal in question, and any information regarding the Evolution game errors you experienced? This will allow us to review the matter thoroughly with the relevant teams.
Regarding your account closure request, we apologize if the process has caused any frustration. While our team may ask questions to better understand your concerns and explore whether any issues can be resolved, we respect every player's right to close their account. Please provide your account details so we can review the status of your closure request and ensure it is handled appropriately.
We appreciate you bringing this to our attention and look forward to assisting you further.
Don’t trust this casino
Don’t trust this casino! When you make a deposit your money won’t come on your account, or it will be after 2 days. Some story when you try to cash out. When you try to contact them and you ask about your money, they just close the live chat, when you start a new live chat it will be another agent and you have to start over again and the same wil be happening. You can’t close your account and you can’t stop the promotion mails.
Please do not play here
May 28, 2026
Unprompted review
Reply from Spіn Pаndа
Hi Bram,
We are truly sorry to hear about your experience and completely understand how frustrating this situation must have been for you.
Please note that delayed deposits or withdrawals can occasionally occur due to payment provider processing times or technical issues, however, we understand how concerning this can be when waiting for funds to reflect on your account.
We also sincerely apologize if your experience with our Live Chat support left you feeling unheard or frustrated. This is certainly not the level of service we aim to provide, and your feedback regarding repeated chats and communication has been taken very seriously.
In regard to your account closure and promotional emails, we would be more than happy to assist further to ensure your requests are handled correctly. We kindly ask that you provide us with your details via Trustpilot, so the appropriate team can review and resolve these matters for you as quickly as possible.
Thank you for sharing your feedback with us, as it helps us improve both our service and player experience moving forward.
Warm regards,
The Spinpanda Customer Experience Team
I love spinpanda because of the Great…
I love spinpanda because of the Great live support and the great games!!
April 11, 2026
Unprompted review
Reply from Spіn Pаndа
Hi Roccassa,
Thank you for the amazing feedback—we’re really glad to hear you’re enjoying both the live support and the games! 🎰
Our team works hard to make sure you always feel supported and have a smooth, enjoyable experience, so it means a lot to hear this. If you ever need anything, we’re always here for you.
Regards
Super casyno
April 19, 2026
Unprompted review
Reply from Spіn Pаndа
Hi Emilia,
Thank you so much for your kind feedback—we’re really happy to hear you’re enjoying your experience at SpinPanda! 🎰
We truly appreciate your support, and we’ll continue working to keep the casino fun, smooth, and rewarding for you. If you ever need any assistance, we’re always here to help.
Regards
So far all great
So far all great . Let's see once I decide to withdraw.
April 19, 2026
Unprompted review
Reply from Spіn Pаndа
Hi there Angela,
Thank you for the positive feedback—we’re glad to hear everything has been going smoothly so far. 😊
We understand that the real test is when you decide to withdraw, and we want to reassure you that withdrawals are processed in line with our standard verification and security procedures to ensure a safe and fair experience for all players.
If you ever need any assistance during that process, our support team is here to help every step of the way. We look forward to continuing to provide you with a great experience at SpinPanda.
Regards
Account deactivated and €3,500 withheld without transparency
I am currently dealing with a very frustrating situation with SpinPanda.
My account was suddenly deactivated due to “underage usage”, even though I am now 18 and my winnings were generated after I reached the legal age. Despite this, my withdrawal of €3,500 has been reversed without a clear and transparent explanation.
I no longer have access to my account, which means I cannot even view my own transaction history. I have requested multiple times for a full breakdown of my activity, but so far I have not received any clear answers.
I am fully willing to cooperate and provide all required documents, but the lack of transparency and slow communication is very concerning.
At this point, I expect:
• A full transaction and gameplay history
• A clear separation of activity before and after I turned 18
• A fair resolution based on accurate information
I hope SpinPanda will take this seriously and resolve this matter properly, as this situation is causing unnecessary stress.
April 14, 2026
Unprompted review
Reply from Spіn Pаndа
Hi there, J.
Thank you for explaining your situation—we’re really sorry for the frustration and stress this has caused, especially regarding your withdrawal and account access. We completely understand your concerns around transparency.
Please note that, as per SpinPanda’s Terms & Conditions, players must be 18 or older at the time of account registration. If an account was created or used while underage, it may be permanently closed, and this can affect any winnings, regardless of when they were generated.
We appreciate your willingness to cooperate. Please ensure all requested documents are submitted so the relevant team can complete a full review. You can also reiterate your request for a full transaction and gameplay history, which can be escalated internally.
For further review, you may send your request directly to support@spinpanda.email, where the team will be able to assist and investigate this matter in more detail.
We truly understand how important this is and hope to see a clear resolution provided to you soon.
Update: We haven’t heard back from you just yet, but we’d still really like the chance to look into this for you. Whenever you’re ready, please feel free to share your details via Trustpilot, and we’ll be happy to assist further.
Regards
The SpinPanda Team
Hello
Hello. I think I already found that you should be careful with this casino, but I myself was wrong again, I think I have a lot of deposits, I have not withdrawn anything yet and I have been playing for a long time, I deposited 30 euros, it is not much, but they offer me a bonus, I added a deposit and I did not receive the bonus, I was promised 100 spins, I wrote to them, they offer 20, I think I will accept it, then I will see what happens, I will send the bonus proofs and they still say that you did not activate it and you already agreed to our offer of 20 spins. Avoid them, they are scammers and they will not deposit anything, but will rather lose, be careful!
February 26, 2026
Unprompted review
Reply from Spіn Pаndа
Hello, Dei.
Thank you for sharing your experience.
We’re truly sorry to hear that you’re feeling disappointed and frustrated. We completely understand how upsetting it can be when a bonus does not work as expected, especially after you’ve made deposits and have been playing with us for some time.
Please allow us to clarify that bonuses are subject to specific activation steps and Terms & Conditions, which may include manual activation, eligibility requirements, or confirmation before spins are credited. That said, we absolutely want to review what happened in your case, including the 100 spins mentioned and the 20 spins alternative offered, to ensure everything was handled correctly.
At the moment, we’re unable to identify your account based on this review alone. In order to investigate this properly and provide you with clear and specific information, we kindly ask that you provide us with your full name and registered email address.
We value long-term players, and it’s never our intention to create confusion or disappointment. We would truly appreciate the opportunity to review your case and clarify the situation for you.
Kind regards,
SpinPanda Customer Experience Team
Customer service is great and good…
Customer service is great and good bonuses
February 11, 2026
Unprompted review
Reply from Spіn Pаndа
Hello Yorian,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team and that you're enjoying the bonuses.
We truly appreciate your support and look forward to continuing to provide you with the best experience possible!
Kind Regards,
The SpinPanda Team
This is SCAM casino be aware DON'T PLAY HIER
This is SCAM casino be aware. The WORST casino. DON'T play hier,you will loose all your money!!! And if you win they will do dificult to withdraw. I lost a lot money hier when i win something back I try to withdraw 1500 for 3 weeks now!!! Always ,,something'' wrong with mine withdraw.!! DON'T play hier.
Klantenservice the worst!!
December 29, 2025
Unprompted review
Reply from Spіn Pаndа
Hello Monika,
We are truly sorry to hear about your experience and understand that waiting for a withdrawal can be frustrating.
In some cases, withdrawals may take longer due to standard verification checks, bonus conditions, or the payment method used. These procedures are mandatory and are in place to protect both players and the platform.
We would like to review your case in detail and help resolve this as quickly as possible. Please contact our support team directly with your account information so we can provide you with a clear update on your withdrawal.
We appreciate your patience and hope to assist you in resolving this matter.
Kind regards,
The SpinPanda Casino
U MUST DEPOSIT
in addition to my last review,and their response to it.
they didnt do anything after i send them bout 3,4 times the document requested.and also on their site its advertised that u get evryday fs if u have a high level.i hardly get anything.no offers,no presents and nothing during christmas.al i saw was,U MUST DEPOSIT.they r very misleading people on their site and their supportteam consists of retarded morons if u ask me.im very clear and to the point and al they can say; i dont understand can u b more clear bout ur issue.
im asking; when wil there b supervision of some kind over these moronic casinos??
AND PEOPLE, COSTA RICA LICENSE=HAPPY MEAL LICENSE.
if u have a few bucks u can buy it there no questions asked.quite convenient for lowlife scumbags like these fools.and a licence from curacao wud b an upgrade to a big mac menu.its not much better.
December 25, 2025
Unprompted review
Reply from Spіn Pаndа
Hello,
We’re genuinely sorry to hear about your experience and understand how frustrating this situation has been.
We would like to clarify that your account is currently fully verified, and no additional documents are required at this time. Only if you decide to use a new payment method in the future would verification for that method be needed, which is a standard regulatory requirement.
Regarding documents in general, all submissions are reviewed manually, and if a document does not meet the requirements, the verification team may request it again.
We’d also like to clarify our bonus policy. We do offer no-deposit bonuses, but the availability and value of bonuses depend on account activity — in general, more deposit activity allows access to more and higher-value bonuses.
We would be happy to review your case in more detail and provide clear explanations. Please feel free to contact our support team through our official channels, and we will gladly assist you further.
We also hope that the New Year brings you more positive experiences and bonuses in the upcoming year!
Best regards,
The SpinPanda Casino
Good casino
November 30, 2025
Unprompted review
Reply from Spіn Pаndа
Hi Bastiaan,
Thanks for taking the time to leave a review! We’re thrilled to hear you’re having a good experience. If you have any feedback or features you’d like to see in the future, we’d love to hear from you.
Kind Regards,
The SpinPanda Team
A very nice casino nice game withdrwal…
A very nice casino nice game withdrwal is ok and free spins every week im glad
November 18, 2025
Unprompted review
Reply from Spіn Pаndа
Hello, Diana!
Thank you for the kind words! We’re really happy to hear you’re enjoying the games, getting smooth withdrawals, and making the most of the weekly free spins. Glad to have you with us!
Overall a strong casino site with…
Overall a strong casino site with high-quality gameplay. My only note would be that some visual themes repeat across different titles, which could use variety. Still, it’s a pleasant venue for long sessions.
October 26, 2025
Unprompted review
Reply from Spіn Pаndа
Hi Layla,
Thank you for your positive review and for sharing your feedback! We're glad to hear you’re enjoying the overall gameplay experience and find our casino a great place for long sessions.
We also appreciate your note about the visual themes. Feedback like yours helps us continue to improve and bring more variety to our games.
Thanks again for playing with us!
Best regards,
The SpinPanda Team
Verification went quickly
Verification went quickly, but card deposit got stuck and took about an hour. Games work fine but sometimes load slowly.
October 24, 2025
Unprompted review
Reply from Spіn Pаndа
Hi Lana,
Thank you for taking the time to share your feedback with us. We’re glad to hear your verification process went smoothly and that your games are working fine overall.
We’re sorry to hear about the delay you experienced with your card deposit and the occasional slow game loading — that’s not the experience we want for our players. Please know that we’ll pass this along to our technical team to ensure smoother performance moving forward.
We truly appreciate your honest feedback — it helps us improve and provide a better experience for you and all our players.
Warm Regards
The SpinPanda Team
I like how this site adds fresh content…
I like how this site adds fresh content regularly; you can tell someone’s updating it often. The new releases have creative themes, and the animations look sleek. Feels good knowing it’s run by people who still put effort into the presentation.
October 21, 2025
Unprompted review
Reply from Spіn Pаndа
Hi Laney,
Thank you so much for your fantastic feedback! I’m really glad to hear you enjoy the fresh content and creative themes, and that the animations and presentation stand out. ✨
It’s great to know our efforts to keep the site updated and engaging are appreciated — your words mean a lot to us!
Warm regards,
Yudith from Customer Experience Team
Never play in this website
Never play in this website, they do fast deposits but almost impossible to get your winnings. They will wait that you will just play to lose it all. All the requirements i did. Verify blabla and nothing changes. F0kcing scumbags
September 30, 2025
Unprompted review
Reply from Spіn Pаndа
Hi Randol,
Thank you for sharing your honest feedback with us. We’re truly sorry to hear about the frustration you’ve experienced with withdrawals. We completely understand how upsetting it can feel when you’ve met all the requirements but still don’t see progress.
Please know that withdrawals are very important to us, and we want to make sure every player receives their funds securely and without unnecessary delays. Each request may sometimes require additional checks for safety and compliance, but we never want you to feel unsupported in the process.
We’d love the chance to look deeper into your case and help resolve this as quickly as possible. Could you please reach out to our support team via our Live chat or via email at support@spinpanda.email? This will allow us to review your situation personally and provide you with clear guidance on the next steps.
Your experience matters to us, and we’d like to make things right.
Warm Regards
The SpinPanda Team
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