Sport Conrad Reviews 

I bought from Sport Conrad a few times in the past until their payment provider flagged my payment and they silently cancelled my payments and blocked my account.
After that I've opened a case asking them to unblock my account and send me my order. They simply declined.

I am totally disappointed with the products I bought from online shop, I can say NEVER AGAIN from my site because ,they steal from people and make millions in profits despite selling garbage at high prices. In a few words, I bought 4 pairs of shoes, only one pair was fine, I had to return the rest due to factory defects, and on top of that I had to pay the costs of returning the products that Sport Conrad should have covered due to factory defects because I know the terms of returns and other things too well, but they don't care and I wrote that I would forward them to the MARKET INSPECTORATE, but they delete my user account and say that I am done with purchases from their site. Think about it, people, is this the way to treat and look at customers. The only thing I will say ,this will not be forgotten, SPORT CONRAD !!!
JOZE from SLOVENIA !!!

I bought glasses for mountaneering - no delays no issues with item and price was good. Everything went fast and smooth.

Ordered a pair of new Salomon skis on Wednesday morning in Italy, and received them on Friday midday. After the order I had a question about changing a thing about the order and it was answered and welcomed within minutes. It was my first and only (so far) experience with them and definitely positive. The bindings were correctly regulated based on the boot sole size. The price was also the lowest I could find in Europe - 320€ vs 570€ for a pair of Salomon S-Max 8 with M11 bindings. Very happy about everything. Highly reccommended.

Thank you so much for going the extra mile!— and special thanks for the excellent service! I buy almost everything online, and I have honestly never received such great service before.
THANK YOU!

Unlike some other retailers (e.g. Snowleaders) that handle import duty and VAT for UK shipments, this store leaves UK customers entirely responsible.

Returns are particularly problematic. You must arrange and pay for return shipping to Germany (as stated in their policy), and then navigate the process of reclaiming UK import VAT and duties yourself.

There is also very limited guidance on how to complete a return without issues at the German customs. In my case, the return parcel was held by UPS pending the original invoice to prove it was a return of previously exported goods—something that could have been avoided had I been clearly instructed to include the invoice with the shipment.

My parcel is still held by UPS, with no clear resolution timeline.

I would strongly recommend purchasing from a retailer that offers duty-paid shipping to the UK to avoid this level of administrative burden.

I was pleased to find my favorite branch, Crazy, with all the new spring styles. My order was received within 3 days of ordering. Always great online service from Sport Conrad! Thank you!

I bough skis 2 years ago based on recommendation. Was very happy about them and shopping experience as well, but one day edge of the ski started to tear off. As it was already 1 month after warranty period I contacted Conrad with just small hopes. To my surprise they imidiately started processing replacement for new (this year model) skis. Whole experience was very pleasant and fast. They even suggested that I destroy the old skis instead of shipping them to Germany - saving time, costs and our planet at the same time! Would never buy skis elsewhere again and I heard similar stories about their support from my friends. Keep up the great job!

Very disappointing service.
Didn’t mention import tax payable when buying.
Skis cracked first use and nearly 3 months later still ignoring my emails despite warranty in place from manufacturer.

Ref the response, that is the email address i'm using to contact you !

Update 31st March - still no response from them, stuck with broken skis and dynastar will not honour warranty unless sport Konrad deal with it, BUY ELSEWHERE !

I bought an avalanche backpack. Absolutely no problem with sending the pack abroad (outside Germany, where sport-conrad is located). The whole process went absolutely promptly. Big recommendation

I bought a pair of La Sportiva shoes from Sweden.
They arrived smoothly in 4 business days.
After ordering the shoes, I received an email with the state of departure and the shipment tracking few hours later.
I sent an email with some questions and I received an immediate response from Sport-Conrad staff, signed with name, surname and contact information (it used to be the rule, but we all witness that it's becoming less and less common to have a physical person of contact - not anonymous - given, with phone and email to contact them). Impeccable and perfect, they've earned my loyal customer. Thank you!

Avoid this online store. Their return policy is terrible and their customer service is even worse.

Please don’t be fooled by the low prices. The experience is really poor. If you order the wrong size, you’re basically stuck with it because returning items is extremely difficult and customer support is unhelpful.

Despite reviews complaining about slow shipping and a lack of proper communication, my experience of ordering freeride skis with bindings was completely smooth and no problems occurred. They mounted my bindings for free without any issues. My package from DE to SK arrived on the 6th business day from the day I placed the order by DHL, which kept me informed about my package’s location.

Good webshop — a no‑nonsense approach and a Bavarian‑style reliable entrepreneur behind it. The materials for delivery were accidentally swapped, but the way they rectified the issue was exemplary. They kept their promises, respected the timeline, responded promptly, and handled the situation professionally.
It is exactly this kind of attitude that makes a reliable webshop stand out from others that leave you in the cold in such situations. When there is a problem, they actually respond — and solve it.

I ordered cross-country skis, poles, and boots from Sport-Conrad on a Tuesday, two weeks before my planned trip. On Friday around lunchtime, I received an email saying that the skis I had ordered were out of stock and that I needed to choose another pair from their range.
I replied within an hour with the replacement I wanted, but I did not receive any confirmation that same day. The following Monday, after the weekend, I emailed them again without getting any response and ended up having to call seven times before someone finally answered customer service. During the call, the representative accepted the replacement skis, and I explained that it had already been six days since I placed the order and that their process for mounting bindings and shipping the equipment felt very slow.
Now, on Tuesday afternoon, I am forced to cancel the order because the skis and poles still have not been handed over to DHL for shipping. Very disappointing.

Super customer service. Marion P was very helpful and reachable she pushed my problem to get a solution even when Salamon company didn't show their best side.

Ordered skies to Poland and got them Within 4 days.

I ordered a pair of skis+bindings (mounted) on 18/1, 22/1 I got an e-mail saying they were on their way with UPS. I was supposed to get them on 26/1 from UPS, and after a couple of irritating phone calls (to UPS) and two additional days of waiting I could pick them up at their distribution center. In conclusion I am really happy with the skis and the service from Sport Conrad (and I'm only blaming UPS for a really inadequate delivery service). If there would be possible to use another company for delivery that would be great!

They couldn't deliver the order on time. I had to cancel the order. Waste of time.

Edit: It shows "INSTANT DELIVERY" but it's not. Of course I have contacted CS but they couldn't help.