Sport England, disingenuous survey
Sport England used Ipsos to conduct a survey in the summer with the inducement that Sport England wanted to support the kinds of activity people in 'your' neighbourhood would like to see supported. They offered a £5 voucher to everyone who completed the survey. Sport England's agents Ipsos have fought tooth and nail not to provide two promised £5 vouchers for two of us who completed a faulty survey. It has been an amusing pastime to see the lengths to which they will go to avoid honouring a promise. The survey (started in June for Sport England) had a fault and would not allow the first of us to proceed, so Sport England / Ipsos sent a paper copy for the second person to complete, but signed my aborted on line submission as 'complete' even though I'd only got half way through. No vouchers arrived in the post. Over the months, I have been told variously that the vouchers had been sent, so I must have missed them in my inbox; that a voucher takes 8 weeks to process; that they had been sent again; then that they had no record of my participation - demands for further screenshots. I sent a photo of their letter saying 'thank you for completing the survey'. Now they have told me to log back in with with a code that months ago they said they could not provide to redo the survey and guess what, the same glitch that I had alerted them to four months ago has recurred. So far we have received one voucher - with a hole in it.