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2.5
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When you buy a product they present to you the 10 day product replacement policy, but if you have weared a product only once the replacement decision is based on subjective evaluation.
Very disappointing experience. The stock status was incorrect, and my order was cancelled without any notice or explanation after it had already been placed. There was also no proper customer service or support to explain what happened or help resolve the issue. Poor communication and very frustrating service.
I purchased ASICS GEL-Nimbus 27 from Sport Vision Serbia, and after only two weeks of normal use (just walking), the inner heel area started to tear apart. I filed a warranty claim after three months, but it was rejected with no proper explanation.
I own last year's ASICS model (GEL-Nimbus TR), same size and same type of use, and those shoes still look almost new after a full year. The difference in quality is huge.
Extremely disappointed with both the product and Sport Vision’s customer service.
The company offers a two-year warranty for the shoes it sells. The shoes are from reputable brands, but the chance to be recognized is 0. I have bought expensive shoes from them, which fall apart in 2 months, but the claims are rejected.
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