Spotlight Reviews 

I'd like to particularly call out the poor, aggressive & rude service within the material section of employee Keeley at the West Gosford store (6th Nov at 9.40). Twice now she has been incredibly rude, unhelpful, controlling & entirely miserable to interact with. I have put up with miserable & unhelpful staff at this branch for YEARS due to its convenient location. The store is always in a mess!

I ordered 11 metres of fabric from spotlight. they are sending the 11 metres in 3 separate lots 8m 2m and 1m lengths apparently it is in the fine print on their website that lengths of fabric ordered over 5m cannot be guaranteed to be sent in all one length. I think that there should be a warning before you buy the fabric that it may not come in the full length you ordered

Terrible Customer Service – System Error and Zero Help (0/10)
I am incredibly disappointed with Spotlight's customer service, particularly from a staff member named Paul.
Their online system glitched and split my single yarn order into part-delivery and part-click-and-collect. I do not even have a local Spotlight store nearby, making click-and-collect impossible for me. Despite this being an error on their end, they completely refused to cancel the order, issue a credit or a refund. The order has not been packed or shipped and they refused to add the click and collect portion of the order to the delivery order. To make matters worse, they flatly refused to provide any option for me to return the unopened packages via mail stating in writing that it was not there issue to solve.
An absolute 0/10 experience.

They were horrible. I highly recommend NOT coming to the North Lakes spotlight. The sewing side especially, just plain rude and it’s pathetic that these grown adults can’t even pretend to be nice to customers.

I recently had some window coverings made and installed. I was very impressed with the person who came out initially. She knew her products and helped us decide on the best choice - in this case plantation blinds. I thought we had covered everything and signed on the dotted line. First they ask for an initial deposit when they took the order and then they ask for the balance before installation. After the installation, I noticed that the panels did not open as expected. I tried to have them change it but their customer service were not at all helpful.

Moral of the story - GET A DIAGRAM OF THE FINISHED PRODUCT AND DO NOT PAY THE FULL AMOUNT BEFORE INSTALLATION.

I can't warn you away from this company strongly enough. The promise of 4 weeks installation is now at 12 weeks and a last minute cancellation on the day of installation. Who knows how long from here. All money must be paid in advance leaving you no room to negotiate when your calls are ignored.

Horrible policies. You buy have an account, their products get faulthy and staff is useless in ordering solutions. If you want to return you are advice that is possible, you you have an account where they keep receips for 6 months but basically you have to return the product at the same store if you don't hold onto your receipt. They provide incomplet, misleading informations. I wouldn't use them as are really not good. Their quality services are declining and instead of improving they are more and more difficult to deal with. Plus high prices on many items, you can find better deals and quality if you shop around. Why we open an account if stores can't see your transactions? They left behind in terms of easy and pleasant experience as well as competitive prices, quality products and follow up on issues are absolutely shocking. They don't understand you can't sell and don't fulfill your obligations towards customers who buy from you instead of online for those reasons. Definitely use it with precocious as they are incapable to provide support in many aspects.

Ordered and paid 50% deposit for curtain. Promised 5/6 weeks delivery. Now at 10 weeks and have rung customer service 3 times no result except to say the product left the workroom over 6 weeks ago. Would like my deposit back.

Wanted some more cross stitch thread to be told they only get an order once every 6 months and even then they can't guarantee it would come in with the order. They also no longer have a staff member to serve you at the front area, it is all only self serve, very disappointed.

Do not use spotlight for made to measure curtains. What a complete mess, the curtains are the wrong size and waiting weeks for a resolution. Zero communication unless I ask what is happening. Go elsewhere and save yourself some stress.

Honestly, the customer service overrode the entire shopping experience. I went to spotlight twice today, and both times I had the workers sneer and laugh at me for not wanting to use the self-serve checkout and wanting to be served like a normal customer.

You never know which hidden disabilities people are struggling with. Inclusivity training would go a long way. I don't know why I'm supporting a business who clearly doesn't want customers, or for workers to keep their jobs.

I have shopped at the Port Macquarie store many times and always dread going in there. The staff are inexperienced in the simplest of tasks and have zero personality. It seems customer service is a thing of the past with this store. I am yet to find a staff member who knows anything at all about their products or even the simplest of tasks involving their pos system. I was over charged recently and had to walk around the store for 25 looking for a staff member that knew what they were doing. It would have been much easier for them to call a supervisor over the mic attached to their ears than send me on a wild goose chase. Infact after taking to 6 different team members I was over wasting my time and I left without getting a refund for the amount I was overcharged. It seems the only way they are making money these days is by ripping their customers off. SRG have gone down hill massively lately as I have also stopped shopping at Anaconda for this same reason! I’ll now shop online elsewhere at least the computer has some people skills!!!

Nakita at Coomera Spotlight helped us greatly.
Knew everything about curtains.
We were surprised with her knowledge!
Well done Nakita and cudos to you❤️

Useless, no store I’ve contacted during office hours ever answers the phone

I visited Spotlight Castle Hills this morning as I needed to get a pillow. Service has always been non existent even the self service terminals were always out of order now no staff & you have to now scan your own items bad luck if you want to pay cash . Great line of people who were also not happy. You may have some reasonable offers if you can move around and dodge the blocked aisles but then if you manage to find what you want but you need to seek a staff member no luck at all. But then you want to pay great line of people so then I dropped my goods and walked out along with other people. You are doing yourselves out of sales big time no one is going to put up with this people still expect service good luck with getting rid of all your over stocked business

I went at Rotorua Spotlight after watching their ads, however the price i paid vs the quality was one of worst and I won't suggest anyone to go there and buy anything, its just waste of time and hard earned money.

I have never successfully got through to a Spotlight via phone. No one ever picks up.

Avoid the Cairns store at all cost. Never believe the online available stock because it is never correct. Inadequate staff for service and long queues of disgruntled customers. Lots just leave.

I just want to say everything about Spotlight is great - their prices, their service, no market place nonsense like other stores now have that you have no way to see the product in store before buying, Spotlight member discounts, fine return policy.
This review is based on my experience as a customer of Spotlight over 10 years.

I was going to buy two canvases as I am an artist but after reading all these reviews I have lost confidence in this store so I will be purchasing from another site! Maybe their customer service needs to smarten up