SSAS Practitioner.com Limited Reviews 

**Extremely poor service and a complete failure to deal with my complaint**

My experience with SSAS Practitioners has been appalling. I submitted a formal complaint concerning the administration of my pension account, which was assigned to Debbie Crossland, a Senior Pensions Administrator. Despite repeated correspondence, several opportunities to address the matter and a final written warning, I have still not received a meaningful response, proper explanation or clear proposal for resolving my complaint.

This is not a minor customer-service enquiry. Pension matters involve people’s long-term financial security and require accuracy, responsibility and effective communication. A client should not have to repeatedly chase a senior administrator simply to have a formal complaint acknowledged and properly investigated.

In my experience, the continued silence from both Debbie Crossland and SSAS Practitioners demonstrates a serious failure in their communication, internal management and complaints-handling procedures. The title “Senior Pensions Administrator” means very little when important correspondence appears to be ignored and a client is left without answers, reassurance or any indication of when the matter will be resolved.

Their handling of my complaint has caused unnecessary delay, frustration and a complete loss of confidence in the firm. I have now been left with no alternative but to pursue the matter through the relevant professional and external complaints bodies. Based on my experience, I would strongly advise anyone considering entrusting their pension arrangements to SSAS Practitioners to think extremely carefully before doing so.

Very disappointing experience – proceed with caution
My experience with this SSAS practitioner left me extremely concerned about where their priorities lie.

I was advised that we should use their preferred bank for the pension arrangements. I subsequently learned that the bank pays them 2.55% commission on all money transferred, which raises very serious questions about whose interests were being prioritised — the client’s pension or their own financial benefit.

I was also told that they insisted on being a co-signatory on the bank account. In my view, this is a significant arrangement that a prospective client should be made fully aware of before signing up and paying for their services, not something that emerges afterwards.

What I find particularly disingenuous is that these important details were not made clear to me at the outset. When dealing with someone who is responsible for advising on and administering your pension, I believe complete transparency about commissions, banking arrangements and control over your funds should be fundamental.

My experience has seriously undermined my confidence in the organisation. I would strongly recommend that anyone considering using this practitioner asks very detailed questions about commissions, financial incentives, banking arrangements and who has authority over the pension account before signing anything or transferring any money.

Based on my experience, I would urge others to exercise considerable caution and make sure they fully understand these arrangements before committing themselves.

I transferred my scheme to SSAS Practitioner.com about 10 years ago and I am so glad I did. The level of service and support is far superior to that provided by my previous two administrators. If I have had any reason to contact them they always reply in a timely manner.
Recently Nichola Dax has assisted me with evaluating various income options. Nichola was very helpful and knowledgeable, explaining everything in plain understandable detail.

I have set up a SSAS with a great deal of help from Kate Wattam and the team. They are very patient and helpful in a process that can be a bit daunting. 18 months in and I and delighted with the service

Top company, very efficient. Would recommend wholeheartedly.

SSAS Practitioners.com have been looking after us for more than 10 years and they have been consistently excellent - with prompt and easy to understand advicSuperbd support.

I’ve been working with SSAS P for the past three years, having engaged them to establish my SSAS initially. Their service has been consistently exceptional, and the entire team is always extremely knowledgeable and supportive on all SSAS-related matters. I would highly recommend them.

We moved from our previous SSAS administrators this year and since then Debbie Crossland and team have been amazing to work with and a big step up.
Cecilia & Ade

Helpful, polite efficient; value for money (especially compared with previous provider).

These guys are very good. They take the worry out of running your own pension and being compliant to HMRC rules and regulations

The amount of documentation would have been tedious but fortunately I had Joanne to guide and assist.
I am most appreciative of her help as I would not have been able to complete my application without her.
Rob Caldwell

We recently had to initiate a transaction in relation to our SSAS. We have been longstanding happy clients of SSAS Practitioner.com, but our recent experience prompted us to write another positive review. To an outsider, the rules relating to a SSAS are impenetrable, so it's such a pleasure dealing with a professional like Debbie who makes it all painless and clearly understands all the tortuous details 100%. Cannot recommend highly enough.

SSAS Practitioner.com is a great pensions advisor.
In my dealings with Rita and Ann, they are always patient, courteous, understanding and prompt to answer my cries of "help".

SSAS Practitioner. com is a Company which supports, through its expertise, pension schemes in the complexities of governance - a "must" for trustees.

We have just completed our first year with SSAS Practitioner after a number of frustrating years with some of the major providers.
SSAS Practitioner is a breath of fresh air after our previous experiences and we are very pleased that we made the change. In direct contrast to our previous providers any queries we have are dealt with the same day in a very helpful and proactive way.
The fee is also very competitive and we have no hesitation in recommending SSAS Practitioner.

Incredibly efficient - a breath of fresh air.

I have been a SSAS Practitioner.com customer for around two years. Their customer service is really good and super helpful for my SSAS investments. In particular, they always reply promptly to my e-mails. I am very pleased with the SSAS Pracrtitioner.com experience so far.

After 10 years plus. Ann Sturman and her colleagues continue to make this company a pleasure to work with while operating all aspects of my SSAS pension. Highly recommended.

Brian Campbell

I Have been with SSAS Practitioners.com now for 3 years,
Whenever I call or Email with an issue,
I have found them, especially Laura Bell very Helpful.
I feel my Pension is safe with their guidance,
I would recommend them to others.

Highly recommended. Emails are answered promptly and to the point. I have never received such good service, especially from a financial services company.
Nichola Dax and Andrew Tobin did a fantastic job sorting out my SSAS which was in a bit of a mess, removing a lot of stress. I wish I had contacted them sooner.