Starving Students Reviews 

Starving students chandler horrible experience. We called an hour early confirm they would be there 9 to 10. Told I was correct they would be there. They didn't arrive until 1 pm. We called 6x and was told everytime they were on the way must be traffic.
They arrive at 1 pm and said we brought 2 extra movers since we were late. We went over 1 hour which should have $75 extra, plus struck 85. Also 350 deposit already made. They charged 300 more and said we had to pay for the extra movers. Math wasn't mathing. Im going to BBB also. Ruined our moving day, never again.

Called today to get a quote. Spoke to Jovanni. The whole time we kept stepping over each other talking and his voice was coming through garbled. He said he wasn't on speaker phone so I figured it was our connection. When I asked him to repeat things or slow down because his voice was garbled, he yelled at me and berated me for being difficult to talk to and not letting him speak. Unreal. What horrible customer service. Will never use this local branch even though I've had positive dealings with starving students in other states.

Used Starving Students for a small move from Riverside to Jurupa Valley with a stop in Redlands. They worked about 2 hours. I was quoted the minimum of 3 hours @$165 per hour. They added an additional 1/2 hour costing $82.50. They will not respond to my complaint and request to refund the $82.50. In the email with the receipt the internal conversation said they thought I wasn’t notified of the additional charge, which is true. I find them to have dishonest business practices when they exceed the quote by adding 1/2 hour of charges.

If I could give then 0 stars I would but I came on here to warn everybody not to use this moving company. I waited almost a year to post trying to give them some type of opportunity to fix the situation and they instead decided to give me the run around. They literally damaged every single piece of furniture I own, owned up to it and then kept saying they were going to fix it, never did, gave me new dates of when it would be fixed and still have not fixed it. A YEAR LATER!!! Not if you have trash furniture that you don't care if it gets broken, damaged or destroyed then go ahead and use them.
I even told them fix my furniture and I'll let go of the fact that your guys damaged my wall and my stair rail. Even gave them the name of a company that could fix my furniture and they used them to fix someone else's furniture that they damaged. So infuriating. But here I sit still waiting for them to do the right thing.
I also had the similar experience of a few other individuals where my move was supposed to start between 8am-12pm. They showed up at 11am and had to "get something to eat" after they packed everything up into the moving van. They didn't complete the move until 1am. 14 hours to move a 1400 square foot home and charged me overtime for it while also destroying my furniture and leaving some of it behind which I had to make six trips personally to pick up in my car.

Oh BTW...don't try to send a letter to them. It gets sent back as address unknown and good luck trying to find a legitimate address for them. I seriously think that they're now a completely shady company when before they were a stellar company to deal with.

I spoke and texted Giovanni and Janeth (from the third-party vendor U-Road that Starving students hired to do the move) for almost a year consistently getting the runaround. Then when I called starving students I got the run around as well. It's ridiculous! Please I beg of you! Do not use this company to move your furniture!!! I'm still waiting on the reimbursement check for my repairs that was promised to me on 12/15/2023.

Absolutely horrible. charged way more than quoted .. pretty much a bait and switch. Took all day to do a four hour job, lazy, wrap your furniture in Saran Wrap, then when they had the truck loaded they said they were going to stop and get something to eat before going to destination. Later found out items were missing 🤔 Had the nerve to hang out after the job was finally (poorly) done and wait for a tip. Run far away from this shady outfit

I moved to a new apartment on 10/01/2023. I used Starving Students to move me, two Hispanic men arrived to do the move in a U-Haul truck. One of the men did not speak English, the other did but not very well. While moving my oak computer desk they dropped it off the furniture dolly, and did heavy damage to it. The non English speaking man told the other who translated, that he could repair it. I then spoke to a woman on the phone from their office, and she assured me he could repair it, and I told him to come on 10/03/2023. He did not show up to do the repairs. I then called Starving Students customer service and spoke to Alex, the same man that originally booked my move. I have called him multiple times since then, he keeps saying that someone will get back with me but no one ever does, so I called again today 10/15/2023 and he said he needs to speak to someone that can authorize a payment for the desk, they need to know how much it weighs but refuse to send someone out to weigh it. I told him I don't have a furniture scale. I told him that I would estimate about 200-300 lbs. he said that is a pretty heavy desk I told him it is solid OAK. once again he said someone would get back to me, I told him that if I don't here from him by 10/17/2023 the next time they here from me would be through my attorney as I sue them for breach of contract. DO YOURSELF A FAVOR AND USE SOME OTHER MOVING COMPANY TO DO YOUR MOVE!!

This was by far the worst experience I have ever had using paid movers.

When the movers arrived, the foreman immediately started complaining that I had too much stuff (2 bedroom, 1028 sq ft house) and that it was a 3 man job. Eventually he told me to call his boss and ask for a third person. I spoke to her and authorized it, and she spoke to the foreman, but then nothing actually happened with it. He did continually complain throughout the day that it should have been a 3 man job, and seemed to blame me for there only being 2 people, as if I was supposed to estimate how many people were needed.

Once they started working, we noticed that the foreman was limping, and wearing one sandal. He mentioned to us that 2 weeks ago, his lift gate dropped on his toe. I think it’s incredibly unprofessional to be doing such a demanding physical job when you’re not in good medical condition, and it’s very unsafe to not be wearing closed-toe shoes.

Early in the loading process, the foreman asked me if I had boxes for the two televisions (which I indicated as part of the move both in the initial contact and showed to him when he arrived). I said I did not, and he said we should’ve had boxes for them, but nothing more. I was unaware I needed boxes for the TVs, as I have hired movers multiple times in the past and they never had any problem wrapping TVs in blankets and loading them into the truck.

About midway through the loading process, the foreman again asked me if I had boxes for the TVs. I again said I didn’t, and he said he would not move them without boxes. I ended up speaking to his boss about this, and she said if I signed a waiver stating that I accepted all risk of damage to the TVs, the movers could wrap them in blankets and load them. The foreman refused to do that, then changed course, and said he would, if I threw in an additional $25 for him. I told him no, and spoke to his boss about this, because I do not appreciate being shaken down like that. She agreed that he shouldn’t have done that, and told me her boss would be giving me a call in a few minutes.

While waiting for that call, the foreman began yelling at me that I should not have talked to her about it, because she can’t tell him what to do. He said he wouldn’t wrap and load the TVs because he wouldn't “do something for free.” That doesn’t make sense to me because I’m paying by the hour, so he’s already being compensated. Eventually, I was sick of being yelled at and told him to drop it – the TVs would not be moved, and please get on with the loading. This conflict clearly upset him a great deal, as he would barely make eye contact with me or say another word the rest of the move.

I did receive a call from his boss’s boss, wherein I discussed some of these issues. He agreed that the foreman shouldn’t have asked me for more money to move the TVs, and said he’d talk to him and then get back to me. I never heard back.

Close to the end of the move, the foreman said something along the lines of, “just the couch and we’re done.” At that point, there were still about 10-15 boxes in the garage, my workbench, and a few other items, such as a ladder and some lamps. I pointed those out and he took the workbench and boxes, but refused to take the ladder. He said something along the lines of, “can’t you put it in your car?” I have a Honda Accord, and this is a large ladder. No, I can’t put it in the car – that’s why I hired movers in the first place.

The lamps never made it in the truck, nor did a variety of other small things such as a shovel, brooms, a stand mixer, and very small air compressor.

Finally, they finished loading everything, and left without even telling us they were leaving.

The unloading went mostly smoothly, although I am not happy that my workbench was left on it’s side instead of upright as it should be. Also, my (small) filing cabinet was broken – I saw it drop off the lift gate of the truck, smashing into the road. I don’t know if this was an accident or some petty revenge for the conflict we’d had. I understand I signed a waiver about damage to my stuff, so this is the risk I take.

My mattress now has filthy handprints in multiple spots, and there is what looks like wood shavings and dirt on the side of it, as well as my couch. I assume this is from the floor of the truck. I don’t think it’s acceptable – there should be pads underneath the furniture or it should be completely wrapped or something.

There was enough stuff that the foreman either refused to move, or simply ignored and left behind that I had to rent a U-Haul today, go back to the old house, and move it all myself.

All in all, this experience was an absolute nightmare, and far and away the worst “professional” movers I’ve ever hired. I intend to warn off all friends and family from Starving Students.

Travis and his team helped us move our refrigerator upstairs through a narrow staircase. The original team that was sent to help us move did not know how to remove our refrigerator doors in order move it upstairs. We had to remove the refrigerator doors ourselves. When we contacted the moving company, I spoke with the original movers and they seemed reluctant to move our refrigerator up our narrow staircase. We are VERY HAPPY Starving Students sent Travis and his team! They were able to easily move the refrigerator up the narrow staircase with no damage to our walls!

I would HIGHLY recommend that you ask for TRAVIS's team.

Leo and King were very helpful and quick. Handled everything with care and very professional. Made sure to tie everything down securely. Thanks for all the help!

Eddie and New York were fantastic! They were incredibly helpful, kind, and professional. Even the staff at the home that we moved my mom into were very impressed. They moved super quick and did an amazing job!

Starving students stole my money. I was quoted a certain amount, they only offered me weight based pricing nothing else. The movers came and moved my stuff, and then charged me almost 5,000$! When I was quoted 2,800$!!!. Then a month later I got a message from the truck driver saying they intentionally over charged me to steal my money. I reported all this to the starving students company and I am still waiting for my money back. These people will steal from you. They are a sham of a company. Do not trust them at all.

No returned calls, no returned emails. Overbooked and no show day of move. Business owner refuses to accept responsibility and make it right. Never again.

Caused thousands of dollars in damage to wood floors, walls, and furniture. Would not respond to email, return phone calls. Took a week of trying to get a response. Only offered 10% return on moving cost. It is so offensive and infuriating. Don’t sign the receipt of delivery until you look at everything and make note of damage, even if it takes hours.

The guys were on time. But when we began unpacking I noticed one of tv's had a punctured screen. I have made multiple attempts to contact Starving Students to file a claim for my damaged property, with no answer. As I continued unpacking we noticed severely scratched furniture and some broken China that had been previously bubble wrapped.

Starving Students Inc. services were great; they made my relocation easy and fast for me. They listened carefully to my idea about choosing the best moving and packing method and their customer’s service is a top notch; they made the process so easy. Moving with them was so amazing.

This was my first time hiring movers and I'm so glad my husband and I chose SS movers to help us transition into our new home! Our move was a little complicating since we had to make 2 stops at different locations to pick up our belongings/furniture before heading to the final destination. I cannot say this enough but FRANK and JOSE C. were amazing!!! Friendly, approachable, fun personalities and most importantly, so fast and efficient with the whole moving process. We were very impressed by how well they tetrised all our stuff into the moving van and you could tell they have a lot of experience. If in the future we ever plan to move into another home, I will most definitely be contacting Starving Students hands down. Thank you, SS!! =)

Used SS Movers, Starving Students Movers, site to get a quote and talked to them. They helped me figure out the right solution to my 3 bedroom apartment move with stairs and some heavy items. The move was perfect and it was the best price for what I "needed" from all the others. It was faster than I thought (that never happens). Thanks again!

Starving Students completely screwed me over! When I booked my move I informed starting students that I had a refrigerator to move and that my house was split level. When the movers arrived they told me that they would not move my refrigerator that it was too big and they needed four men to do it. I immediately got on the phone with starving students to try to fix the situation and was given the run around. They informed me that I would have to book another move where they can send four guys and charge me another 3 hour minimum move which would cost me an additional $315. So ridiculous! If they had size restrictions for larger items then they should have asked for dimensions on the fridge when informed there was one, but noone did. If they had done their job and asked for dimensions then we could have planned accordingly and they could have sent out the right amount of movers. The supervisor refused to give me contact information and name for a manager or owner to deal with a situation. Eventually some guy named Ethan called me and he was very rude, would not let me speak, kept cutting me off. He told me he could not be on the phone (The conversation, if you can call it that, was maybe only 2 minutes). When I asked him for his contact information he hung up on me. So unprofessional.

So I had to have other movers come and move my fridge, which by the way only took 2 men and they were done in 30 minutes.

I would never recommend starving students to anyone! And they have done nothing to remedy the situation and refuse to.

In response to your reply. 5 people did not speak to me. I spoke to David (not sure of his job other than scheduling moves), Brooke (supervisor whom refused to provide email or phone # to someone higher up then her) and Ethan. Well, unless you are including operator or dispatchers when I called in. Ethan did purposely hang up on me. And no one asked you to work for free. You were asked to move a fridge that you had already agreed to moving. And when it wasn't moved your were asked to correct your error and complete the job I hired you for and paid for. So noone worked for free.

MY HIGHEST RECOMMENDATION. They showed up on-time to my apartment, were very careful with everything (including my antique furniture and china), and had a great, friendly and flexible attitude. The movers were willing to work with my new building supervisor and I know he appreciated it. I think I've used them for almost every move I've had since Bill Clinton was in the White House (except for one brief move to Vancouver) and I have always been pleased. My stepson also used them to move from Anaheim to Pasadena (used the Los Angeles Starving Students) and had a good experience but that was just a small apartment move (but his move was very last minute). My overall price was very affordable (much better than the other "name brands") and the peace of mind was worth even more at my age.

This is my second time choosing Starving Students when moving. The first experience the service was great. The movers were friendly, helpful, professional, and efficient. This time around, my husband and I was very disappointed in the service. First of all, the movers arrived very late. They were not friendly, professional, and towards the end became lazy. Instead of moving all of our boxes 📦 where I specifically requested.... they placed the items in the garage or the first floor of the townhome rather than on the second or third floor. They were moving so slow, my husband and I helped retrieve the items off of the moving truck. Lastly, when I paid the remaining balance ... I was informed that the tip was practically standard. I felt like I was pressured to give them a certain amount to tip. I’m moving next year and I will not contact SS to assist me with my move.