Money paid for an order that didn't process
I tried to place an order online, during the payment process a red Credit Card Error notice appeared stating the transaction had gone wrong. Next to appear on screen is page not found. Immediately check my bank accounts and money has indeed been removed from my account.
Instantly email customer service and recieve a response from entirely denying the company could possibly have taken the money and it's all the banks fault because no order has officially been placed.
After contacting CIBC Stacey Adams had without a doubt processed the transaction and the money hold return is taking longer than anticipated.... 1 month longer.
Contacted Stacey Adams representative again only for them to be even more dismissive than at the beginning.
Now proceeding with Fraud dispute through the bank.
Avoid at all cost. Appears to be one hell of a scam.








