IRIS Software Reviews 

Amazing experience. Extremely helpful

He showed me so many actions that I could take without calling for help and strengthen my confidence in the creation of MTP Client list.

My comments relate to the IRIS Staffology product. Our GP Practice has been trying to get Staffology to update their records for months in order to change the details of the person managing the account. It really is just absolutely unbelievable. Hour long phonecalls, emails, signed letters (as specifically requested by them). Nothing has changed. This is possibly the worst support for a paid service that I personally know of. Ever. Seriously. They are more than happy to keep taking our money for a service, but our new manager still can't access it as the two-factor authentication goes to an old mobile number. If anyone from IRIS / Staffology reads this email, can you please, please help us sort this out.

Knowlegeable staff quickly solved problem

Customer service from credit control team was excellent

It was very good explained everything to me on what I need to do.

Listen the issue with percent and gave the good solution. Thank you.

I had a new problem occur, I raised the support ticket and requested the problem be escalated to Dapinder Hunjan, having had Dapinder resolve previous problems expertly. Once again her knowledge of the product and confidence in handling and sorted my problem promptly and satisfactorily cannot be praised higher enough
5+ stars Dapinder.

The software when it works is brilliant but the customer support when it doesn't can only be described as appalling. What i thought was a simple issue has resulted in talking to four people on four days, none of whom could help, and barely seemed to understand the issue. I was promised on each call a senior technician would call me back but nothing as yet, first promise a week ago. I think may need to look at alternative software

So the lady did get back to me and still nothing has happened apart from an email which did not help at all. Another two calls promised but not happened.

Very helpful, knowledgeable and were able to help me solve the issues I was facing.

Fantastic - thanks Megan Kimble

Our experience with IRIS Elements has been extremely disappointing and unprofessional .

The client migration process has been one of the biggest problems. Our personal tax client migration took around three months to resolve, and the business-client migration case is still ongoing without a completed live solution, now over 4 months.

For software aimed at professional accountancy practices, these problems have caused significant disruption, repeated testing, additional manual work and an unnecessary loss of valuable time. In my experience, rather than improving efficiency, IRIS Elements has become a hindrance to the day-to-day running of the practice.

We have also encountered serious problems with Tax Enterprise. In our experience, there are major flaws in important tax workflows, requiring additional checking and reducing confidence in the software.

Support has been fragmented and poorly coordinated. Too much time has been spent repeating information, chasing updates and waiting for issues to move between Support and Development.

For software with such a premium price tag, the whole experience has been extremely disappointing. In our experience, IRIS Elements simply has not delivered value for money and is not worth what we are paying for it. From the migration process and Tax Enterprise functionality to the way support and ongoing problems have been handled, we have been let down at almost every stage. Overall, the experience has fallen far short of what we expected from a company of this size and a product positioned at this price point.

We have therefore decided to move our business to another software provider when our current contract expires.

One thing I would say to other accountants is to read the contract very carefully. There are so many exclusions that, in my view, it raises serious questions about how much confidence IRIS itself has in its products and services, particularly when so much of the risk appears to be pushed back onto the customer if something goes wrong.

Also, do not rely on what you are told verbally during the sales process. Get everything important in writing and keep the evidence. Save emails, proposals, demonstrations and any promises made to you, because you may need to refer back to them later.
Based on my experience, I would not recommend IRIS.

Susanna was great. Helpful, attentive, pleasant and provided exactly the right solution for us very quickly

The telephone helpline has improved both reaction times and quality

Emmanuel has precisely taken the available time to take me through the introduction and explanation of Iris, from the administrative level to the submission level of the production level. I believe I have gained a lot from the session.

My initial contact with Customer Support was poor. I spoke with someone for whom English was not their first language and it was difficult to understand everything they were saying. In addition the clarity of the line was also very poor. In the end it took several phone calls and hours of waiting for the support staff to realise that they didnt have the knowledge to resolve my issue. The matter was escalated to a more experienced person Alessio who also struggled to resolve my problem. However I understood everything he was saying as the clarity of the line was good and his English was much better. After several hours of trying he managed to fix my problem.

I've been a customer with Iris for over 20 years. It used to be a quick phone call to resolve any query quickly. Now you get email tickets telling you it has been resolved when no one has bothered to contact you.

Their prices increase each year, often by more than 10%, I've been shopping around this year and asked for a renewal quote by Monday (I'd given them over a week's notice) as I was having a follow up with a competitor then. I was assured I would have a quote in time. Needless to say I did not. Instead I received a generic, 'do not reply' email (never a call, never a direct email) to say my case had been resolved.

They clearly no longer want my business. Appalling customer service. I've always been suspicious of a company that doesn't display its prices anywhere.

Solved the problem but had difficulty understanding Asia accent.

I am using Iris Element accounts for accounts production and Tax returns. It is very easy and versatile software. I appreciate their support. They offer online support which is really helpful. I have come across an office Dapinder Hunjan. I got excellent support and always available to help.

inaccurate readings and feedback, system prompts you to do things then says not ready, seems to miss a lot