Stan Reviews 2,029

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's friendliness, helpfulness, and genuine care in resolving issues. Many people appreciate the quick response times, often receiving replies within minutes, which makes the overall experience efficient and stress-free. The service is described as outstanding, with users finding the platform easy to set up, intuitive, and perfect for managing their online stores and monetizing their knowledge. However, some people mentioned dissatisfaction with the lack of timely support for certain issues, particularly when urgent documents were needed or when platform errors occurred, leading to a feeling of being unsupported.

What people talk about most

Customer service

Users describe positive interactions with customer service, consistently praising the support team as... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Response time

Consumers express high satisfaction with response times, frequently highlighting the speed and efficiency of... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the platform's ease of use and... See more

Service

Customers had positive experiences with service, describing it as great, outstanding, and even the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service experience. I had a question I wasn't sure how to handle, and the support team got back to me quickly, explained things clearly, and made the whole thing easy. Friendly and genu... See more

Company replied

Rated 5 out of 5 stars

Stan has been solid for my business since I started using it. Although there have been some glitches in some products and pages on the user's end, everything has been smooth. I would be happy if... See more

Company replied

Rated 5 out of 5 stars

James was honestly amazing. I reached out because I’d accidentally initiated a cash out and was a bit stressed about it, but he handled everything so smoothly from start to finish. He was really frie... See more

Company replied

Rated 5 out of 5 stars

Amazing app and truly fantastic customer experience. I spoke with Charlie and Sidney in the support team, they answered so quickly and were so helpful with sorting a payout issue I had due to a change... See more

Company replied


Company details

  1. #31 of 341 best companies in Software Company

Written by the company

Stan is the ‘Shopify for Content Creators’, empowering anyone to make a living working for themselves on the internet. We're not just a link in bio site, with our all-in-one store you'll have the ability to sell digital products, offer group and coaching calls, sell recurring memberships and much more! Everyday, thousands of the Internet's biggest Creators, use Stan to build their "all-in-one" Creator Store and run their Creator Business so that they can work for themselves, doing what they love.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy to set up and make changes

Easy to set up and make changes. I like that I can connect my Zoom account and the auto response to key words on IG. I like having one system that does everything I need.

June 2, 2026
Stan logo

Reply from Stan

Hi Leslie, I'm delighted the Stan's flexibility is giving you the convenience you need. Thanks for sharing your feedback 😊

Rated 5 out of 5 stars

Customer Service star - Ida

I had some questions about my Affiliate Link and we were back and forth, then I got an email from Ida, who it was turned over to in good time. What a gem! She helped me figure it all out through trial and error. I am new to all of this and need people like this in my life. Thank you, Ida, and thank you Stan! Absolutely Great Customer Service.

June 4, 2026
Unprompted review
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Reply from Stan

Hi Dianna, it’s wonderful to hear Ida’s patience and persistence helped you get everything sorted. I truly appreciate your kind words and feedback 💜

Rated 5 out of 5 stars

I always get prompt response (faster…

I always get prompt response (faster than anywhere else) and the answers that I need. Thank you StanStore team!

June 5, 2026
Unprompted review
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Reply from Stan

Hi Tina, I'm so glad our team could provide the quick, clear support you needed — thank you for sharing your experience with us! 🫶

Rated 5 out of 5 stars

Great customer service experience

Great customer service experience. I had a question I wasn't sure how to handle, and the support team got back to me quickly, explained things clearly, and made the whole thing easy. Friendly and genuinely helpful from start to finish. Exactly what you want when you run a small business and need answers.

June 4, 2026
Unprompted review
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Reply from Stan

Hi Ben, I'm SO thrilled to hear that the team could provide quick, clear, and helpful support when you needed it. It's also awesome to hear we made the process easy from start to finish. Thank you for sharing this 💜

Rated 5 out of 5 stars

AMAZING Customer Service

I have a major issue with my account due to my error and the staff at Stan has been nothing short of amazing. They have been so patient with me and helped me get back into my account. I can't thank them enough..

June 3, 2026
Unprompted review
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Reply from Stan

Hi Jodi, thank you so much for sharing your review 💜 I'm thrilled to hear that the team could help you get back into your account and support you through the process!

Rated 5 out of 5 stars

I LOVE StanStore

I LOVE StanStore

I got in once Steven B. was promoting it with John the Founder.

The Software gives so much for a little price, it is super easy to set up and the Support ist such a dream.

They actually read the messages. I´m sure they are using AI Bots too in the beginning but I wouldn´t know because it´s that good.

Over the course of 4 Days (because I forgot to answer) I talked to 3 different people, and ALL of them know what the subject is about. Nowadays, these people don´t read the last part.

This is how Business should be done, super glad they doing what they do!

June 3, 2026
Unprompted review
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Reply from Stan

Hi Constanza, thank you SO much for your review 💜 It's delightful to hear that you've found Stan Store easy to use, valuable, and supported by a team that genuinely pays attention and cares!

Rated 5 out of 5 stars

Very prompt and helpful response

Very prompt response, very helpful. Thank you Dawin!

June 1, 2026
Unprompted review
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Reply from Stan

Hi Ken, thank you for sharing your review 💜 I'm glad to hear that Dawin was able to help and get everything sorted for you - he is such a gem!

Rated 5 out of 5 stars

Stan is truly the best

Stan is truly the best. They are incredibly response to emails and give the best support!

June 1, 2026
Unprompted review
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Reply from Stan

Hi Alexa, thank you for sharing your review 💜 I'm thrilled to hear you’ve had such a great experience with the team!

Rated 5 out of 5 stars

Insanely quick turnaround and solved my issue

Absolutely incredible customer support! I reached out regarding an account/referral issue and the Stan Store team resolved it within minutes. The process was quick, professional, and stress-free. I truly appreciated how responsive and helpful they were throughout the entire interaction. It’s so refreshing to work with a company that genuinely supports their users and handles concerns efficiently. Highly recommend Stan Store and their support team — 5 stars all the way!

May 28, 2026
Unprompted review
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Reply from Stan

Hi Liz, it's wonderful to know that our team was able to address your concern quickly and provide a positive support experience from start to finish. Thank you for your feedback! 💜

Rated 5 out of 5 stars

Quick customer service

Chai with Stan was so patient and helpful as I was trying to navigate how to reactivate my account. Love their quick customer service 💕

May 28, 2026
Unprompted review
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Reply from Stan

Hi Lora, I'm delighted to hear that Chai provided thoughtful support while helping you get back into your Stan account. Your feedback means a lot to us, and we're grateful for your support 🫶

Rated 5 out of 5 stars

Really appreciate how the STAN team…

Really appreciate how the STAN team resolved an issue related to opening my account with STRIPE, while I had a Stripe custom account with STAN. Rebecca was particularly helpful and understand the problem well and providing me tailored solution. I also appreciate the fact that they didn't keep me hanging and kept updating about their progress until they finally resolved it.

May 22, 2026
Unprompted review
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Reply from Stan

Hi Sahar, I'm so glad we could help get everything sorted with your Stripe setup. It's wonderful to hear that Rebecca provided clear guidance and kept you informed throughout the process. Thank you for sharing your experience! 💜

Rated 5 out of 5 stars

They helped with my issue super fast…

They helped with my issue super fast and made it super easy!

May 27, 2026
Unprompted review
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Reply from Stan

Hi Tracy, yay - I'm delighted to hear our team could help you resolve things quickly 🥰 Thank you for sharing!

Rated 5 out of 5 stars

I appreciate the patience and constant…

I appreciate the patience and constant engagement keeping me in the loop of what was happening and upscaling as necessary though it was a bit tedious. Also, taking precaution and following security and safety rules.

May 27, 2026
Unprompted review
Stan logo

Reply from Stan

Hi, thank you SO much for sharing this 💜 I appreciate your patience throughout the process, and delighted to hear that the team was able to keep you updated, stay engaged, and follow the right security steps to make sure everything was handled properly.

Rated 5 out of 5 stars

Really easy to use/ Great support team

Really easy to use, great support from a friendly and helpful team if you need it. Thank you for a great product!

May 27, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Helen, I'm thrilled to hear that you’re finding the platform easy to use and that the team has been helpful when needed. Thank you for sharing your experience 💜

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