Star's Music Reviews 

Product found easily, order taken and delivered as expected. Delivery took a while but it was expected as it involved an internation leg.

I ordered a guitar online from Stars-Music, but when we opened the box we discovered a large crack in the guitar’s neck. We immediately filed a report with Stars-Music and provided all the necessary evidence. However, after a few days they simply told me that they could not do anything, because the transport company DPD does not ‘accept’ the claim since we did not report the damage at the moment of delivery.

So I strongly advise everyone not to order anything online from them or have anything delivered. I find them unprofessional and extremely customer unfriendly.

I called them to check out what kind of people they are before I even consider buying something expensive from that shop.The first person sounded completely unprofessional and uneducated, only saying hello, no, yes, "it's safe" to my serious questions about shipping security.The second person (I called shortly after to complain about the first person's background and service) started out nicer, but when I pushed for answers about the staff they hire, he told me my questions were inappropriate. He then resorted to talking over me. I don’t let this happen, so I just kept talking back. We were both talking over each other until he said "don't call us again" and hung up—extremely unprofessional behavior.That behavior cost them 1,700 Euros, because I was considering buying a Neumann MT 48 there. Fortunately, I checked out their staff and service quality before I made a purchase decision.Now that money went to MusicStore in Germany instead. Extremely unprofessional behavior.

Recieved a Roland T8 in an already opened box with a broken seal. They state it's an extra quality control which of course is utter bullshit. As if Roland's own QC isn't any good !
They're obviously selling 2nd hand stuff or showroom models as new.
Very disappointed and will be ordering from Bax or Thomann in the future as they only ship sealed boxes straight from the manufacturer.

I recently purchased a guitar from Spain, and I was assisted by Anselme, who was attentive throughout the entire process. He sent me photos of the guitar by email, spoke with me on the phone in both Spanish and English since I don’t speak French, and answered all of my questions. I received the guitar at my home within 48 hours. Everything was perfect. I would definitely buy from them again without hesitation.

I was looking for a not so common Guitar pedal (Mythos Oracle) found it on his webshop and ordered. Ordering was easy and shipping was really fast (in two days was at my home - great!)

Easy ordering, straightforward order processing, flawless and correct product, fast delivery, good packaging, good logistics.
Everything was perfect, would gladly order again.

Commande facile, traitement simple, produit impeccable et conforme, livraison rapide, emballage soigné, logistique efficace.
Tout était parfait, je recommanderai avec plaisir.

I ordered a Yamaha RSS 20 for my son for his birthday. The delivery time was fine, but I was very disappointed that the guitar didn't arrive in the original Yamaha packaging, but in two boxes. There was some dirt in one spot, presumably from tape. Either they sold me a used guitar or it was a display guitar. I'm contacting the store staff and asking, "Did you want to be treated the same way?" I'm going to give my son a guitar without knowing its history, whether it's in good condition, or not.

Quick and helpful customer service, fast delivery and the product arrived flawless! Thank you for helping me getting it on time for the birthday :)

The order was shipped out as promised within 24 hours and delivered within 5 working days by a reputable courier service. The box of the product was placed in a extra external box for protection. I am very satisfied with the purchase and will consider buying gear from here in the future.

Buyer beware. Sold me an (expensive) acoustic guitar with 5.5mm action, refused to offer any recourse other than a return, despite that being a simple matter of setup that any tech (including the kind of tech a guitar store like this should have) could do.
They tried to argue that this was a concequence of shipping, despite that being very obviously well beyond the range of what can be reasonably expected. I bought online assuming having some physical store would make a difference, but no. My mistake, don't make it yourself. One of the worst buying experiences I've ever had.

I bought a Sennheiser microphone three weeks ago, then discovered it wasn't original, made in Taiwan. Another problem is the receiver's weight; it's like a piece of paper, like a toy, not a microphone for singing in theaters or concerts.

Misleading “In stock” information and poor transparency

I recently ordered a Yamaha MODX M7 from Star’s Music because the product page clearly showed the item as “In stock”. This was the only reason I chose them over other retailers who were honest about longer delivery times.

Immediately after paying, my account page showed the order status as “Processing – Stock not available”. Shortly after, I received an email saying that the keyboard is not actually in their stock, but a Yamaha “licensed product” that has to be ordered from Yamaha with an estimated delay of 15–30 days plus shipping.

In other words, the website said in stock, but their internal system and follow-up email admitted that the product was not available at all. This feels misleading and far from transparent, especially for such an expensive item.

I requested cancellation and a full refund. After a follow-up email (with screenshots), customer service eventually cancelled the order and refunded me via PayPal. The agents were polite and the refund was processed, but only after I had to chase them and insist – and there was no apology at any point for the incorrect stock information or the inconvenience caused.

Overall, I’m very disappointed with the way stock availability is presented on their website. I would advise future customers to double-check with customer service before ordering anything marked as “in stock”, especially high-value items.

Great shop!
Good service and fast delivery :-)

All perfect!!! Quick shipment an precious assistance.

That was all right. A bit slow maybe, but it was a collector's piece, a white Hello Kitty Fender Squire guitar. Needed more time to achieve and post it. Ware is fine, everything works. Recommended.

Great price , great communication and super fast shipping

Great guitar in excellent prepared condition , fast delivery and very competitive price
John Cahors LOT

I ordered a Yamaha APX600M guitar, they replied fast to my email when I needed some info and the guitar arrived on time.
Thanks!

I rarely write reviews, but my experience with Star’s Music has been absolutely appalling. I purchased a Fender amplifier for over €1000, which arrived internally damaged — broken glass and cracked tubes — rendering it completely unusable.

Despite multiple emails, follow-ups, and even contacting the courier (DPD), the staff at Star’s Music refused to help, offered no refund or replacement, and ignored my attempts to resolve the issue. They were dismissive, unprofessional, and left me stuck with a broken amp I paid a significant sum for.

As a professional musician and content creator, I rely on retailers to honor their products. Star’s Music has failed completely on every level: customer service, accountability, and basic common sense.

Avoid this store at all costs. Losing over €1000 for a product that arrived broken and a retailer that refuses to act is unacceptable. I would give zero stars if I could.

UPDATE: (Jan 2026): Don’t be fooled by the generic “customer service” reply below. I followed their instructions, contacted them again, and received the exact same dismissive treatment. I was routed back to the same customer service person, and no one in management was willing to engage or resolve anything.

I’m a professional musician of over 30 years and a YouTuber with more than 500,000 subscribers. I’m not trying to con anyone — I’m a genuine customer with a genuine issue. In three decades in this industry, I have never been treated with this level of disrespect.

This wasn’t a cheap accessory. This was a €1,000+ amplifier that arrived so badly damaged I had to replace every single tube myself just to get it functional.

Their public reply is reputation management — not customer service. They have no intention of helping. If you value your money and your gear, stay away.