Scandinavian Training Center Reviews 

As a member of this gym in Stockholm area for a couple of months now, I would say most of their gyms are super small, their equipments are usually old and insufficient, and their gym maintenance and support is about zero!
I have reported some device issues to them regarding their Edsberg centrum branch around 2 months ago, and even though they said they're going to fix it, no one touched the broken device so far! follow up emails didn't help either!
Don't waste your money on this gym subscription!

This gym chain in so depressive, everything is gray, the gyms are badly equipped, dark and stealing my workout happiness.

In the gym next to me they have no space for a floor workout, they seriously lack equipment. No kettlebells, the small weights are thrown into a qorner somewhere, and there’s like 1 leg press and 14 machines to train the upper body.

These gyms are defos designed by a man with absolutely no feeling for how to make people feel welcome or how to give ppl happiness and a feel good feeling when being at the gym.

Just choose another gym chain, cuz stc are so so so bad.

The gym is not the problem, the customer service is. In a world where everything is automatic and digital, sometimes we need to talk to someone to solve a proper issue. Customer service by phone is only open a few hours a day while the gyms are open basically all the time. It makes no sense. There should be an emergency number. Also, customer service by email has been very rude. You know the young typical customer service agent who just won’t do anything extra but replies with the shortest amount of words possible and no explanation. This was a really really bad experience where the customer service agent actually gave me the wrong info as well. I wish this company knew and understood how important customer service really is. It is the face of the company. This face, the help I received today, is ugly and unprofessional. A lazy person who doesn’t really want to answer questions is not a great look for a gym. 0% service degree from this mail contact. Honestly the worst I’ve ever received.

Edit: the story continues about the worst customer service. The next agent did not read the whole email exchange so we are back to square one. Customer service is now asking for my correct email address and have not spent any time reading what anyone has written before they sent their reply. Also stating that they cannot help me if I don’t use the correct email address. (Information about my other email address is by the way added to the email thread as is my birth dates and full name and order number). This is just my worst customer experience ever and I can add that I have once worked as an agent myself and I would have never treated a paying customer this badly. Because also, the memberships are expensive so we are not talking about a cheap product but thousands of SEK. Really really bad service. My issue has not been resolved.

Is there any chance I would get reply from your customer support? What is your average response time? Reading other reviews, it seems to be a common thing. Employ more people!

Apart from I am happy with the gym (training equipment, etc.) itself, the customer service is very helpful. I have never had problem with STC, even though I have had a membership for more than 2 years. In Sweden, STC customer service is one of the best I've had encountered. I am particulary happy with the support that I got from Miranda in the customer service regarding extension of my membership. Thanks for the great service!

I had this service phone support called Björn, and he was exceptionally good at navigating through my worries about the issues regarding use of bot's on their homepage.
I was quite happy with his responses and actions to deal with the lack of flexibility with in the bot service.
Helping me out to get my money paid back from utilizing a "right of withdrawal".

This person was an efficient, quite understanding young man with well mannered behaviour.

Raise his salary i say, He needs to be appreciated more!

The worst customer service ever - they responded after 20 days and did not even fix it.

Hey STC!

Is there any chance I will ever get a response from your customer support?

AWFUL SERVICE.

Terrible customer support, they never answer emails or direct messages. Gym needs improvements: rusty metal bars for shoes, out of service treadmill, dirty floor around shoe area and not just little space to hang clothes but also just low par/low quality. Oh, and you could be paying but still be blocked from going in because next payment had a problem. And you can’t fix it because they don’t answer. Stay away! Nordic Wellness was much better.

excellent customer service

Updating: the review as a resolution came quickly. Still, some of the issues mentioned remain.

Original:
Buggy app and website. Autogiro doesn't work, E
passi doesn't work (which is always problematic). You have to find a person to help you, but you can't because only 2 gyms in Gothenburg have personnel who are available at limited times. Also, expensive compared to other gyms and small.

Used to train at Puls and Träning that was sold to STC. Now the gym as turned into a very crowded gym (apparently many more people have access to this gym) . The cleaning is not enough and many times very dirty and nothing to clean with. When you give feedback you get a very patronizing answer which I think reflect that they really don’t care about the members. It is more important to maximize revenue.

We signed a 12-month contract with STC in January 2022. Unfortunately, I had to stop going to the gym in June or July 2022. I'm not sure. We didn't ask to cancel the contract, since we signed for 12 months. The payment was made through Bankgiro, and a few days ago I noticed that the amount is still being charged to this day. We contacted the gym to cancel and try to get back the amount of almost 24 months paid for without using it, and they said they wouldn't refund it and they even charged 2 months for the cancellation. I never received a notification saying that the contract was being automatically renewed, I never received a notification that the amount was being readjusted. Our mistake was the carelessness with Bankgiro, but we would like to get back this amount of more than 8,000 Swedish kronor.

I wish I could choose zeeero stars, but unfortunately not possible. This gym and its owners are a joke, they don’t give a rats about their members. Thieves is what they are.

The client service is awful, never get replies but they are quick to charge you. I had an issue with some payments and I never got help with it until I gave up. Now it's been 2 weeks with an issue with the app, I haven't been able to enter the gyms cause it says theres a technical issue with it and they still haven't helped me. Stay away from STC, not worth the money and pain.

Cheap and around the corner, but virtually no staff to help when issues (customer service is also virtually non existent) and THE MUSIC IS INCREDIBLY LOUD AND HORRIBLE. Actually not a particularly pleasant set up.

Terrible services & traumatising!

I joined the gym in Knivsta through my Company scheme which pays for a year throughout. Then I received a Kivra message from Collecta saying I had missed my monthly payments ~I called StC office without success, then after a week was luck to see one of their staff at the gym, she told me I was supposed to pay to Collecta and would extend my subscription with one month, I declined that, and she said the problem had been solved. On weekend, I couldnt enter the gym, my card was saying terminated! I was very angry with this terrible service!!

Oct 26, 2023

SNEAKILY increasing one’s monthly subscription fee and withdrawing from one’s bank account without CLEARLY notifying the customer in question is NOT ON ! When STC took over the tiny Puls och Träning gym I had been a member at for years I was reassured the fee would NOT change !
Transparency is ALWAYS the BEST company policy . STC withdrew from my bank account WITHOUT my consent . That is theft .

Surely I can’t be the only one this has happened to !

Update :

I received a reply from STC on FB where they stated they have the right to increase the fees and attached a ink .

This was my reply back :
STC Hi ,Just because something is legal doesn’t mean it’s correct . My agreement was with Puls och träning . When STC took over I called specifically to check the agreement would not change and was assured it would NOT . So who is going to check unless it is made VERY clear the terms and conditions woujd change Your newsletters come often , usually in my inbox and are about health topics etc. The newsletter in question did not highlight the membership price increase in a clear enough way as evidenced by many other members who find themselves in my position . Not only , but the cancellation notice time is 2 months , right ? So anyone who noticed the fee increase and decided they would quit the subscription was still stuck to pay the whole 2 months . They should have been at least , ‘allowed’ to cancel immediately. We can discuss at infinitum on this matter and I’m done thank you . This is a question of moral values and correctness - something we obviously differ on . All the best . // Fx

I’m just fed up of companies taking the p.ss out of their customers and getting away with it . These are difficult times on all levels and companies need to be fully cognizant and sensitive to this.

One good thing ! I have now got a top fan badge ! 🤦🏻‍♀️

Gyms around Stockholm with very low standard. An almost non existant customer service without any psysical service locations, making it a nightmare to solve any issues regardning your membership etc.

Signed up for the "premium" membership thinking i was gonna be able to go to group training, to then find out the group classes are only available in one of the gyms. This was not advertised. Tried to "downsize" my membership because of this but they were unresponsive. Total crap.

Would not recommend.