Stein-Dinse GmbH Reviews 

Easy to order and pay for. Quick delivery.

I myself hade to find a replacement of the item. I assume that delayed the delivery.

Very glad with your service. Fast response. Really helpful staff and quality in every step. Express shipping

Great service. Great products

Good quality, fast and reliable delivery!

fast and accurate, and personal contact possible when required

I've been a customer of this company for many years and have always received excellent advice and parts. Recently, an employee there was incredibly helpful in finding a small but essential part for my '73 Moto Guzzi California – simply fantastic!

Fast, friendly and competent

How do Stein-Dinse claim to have "outstanding service"? In my experience I placed my first order in December 2025 and still haven't received anything, and now with 3 orders outstanding and "admin errors", I suggest they remove their claim of outstanding service from their website. I've had to cancel ordered items and have obtained them ex-stock from elsewhere, but I still don't have the balance of my orders delivered.

Good communication with customer service. They work with customer regions, so I always deal with the same representative, which is great.

The parts are excellent, even those produced under their own name. Of course, you can't always expect the same quality as an OEM part, which is much more expensive.

So far, I've always received everything in good order, usually within two days.

In short, I disagree with the many one-star reviews I've read.

Happy . Parts dispatched and delivered as stated . Very reliable service .

I placed an order on 29 November 2025. after being promised a 2–4 week delivery time. The part was never delivered. Due to still being “sourced”.

I eventually cancelled the order on 20 January, and I was explicitly told that a refund had been initiated and would be received within 7 business days. This never happened.
After following up multiple times, I was informed there had been an internal mistake and that the case was passed to accounting. Weeks later, the refund is still outstanding.

The amount involved is almost €1,000, which makes this situation unacceptable. Communication has been slow, bunch of excuses followed. I am now forced to escalate the matter myself to recover my money. Overall, a very disappointing experience.

ordered a ducati parts book and the print was missing from the left side of all the pages, i emailed stein dinse and got a reply asking for photos of the missing print which i did took the photos and emailed them and thats it iv had no reply nothing, iv sent more emails to which they still have not replied ... do not buy from stein dinse waste of time

Returning customer.
Stein-Dinse Team work super fast.
Excellent communication via emails.
Made an order on the 5th November. Despatched on that same day and travelled all the way from Germany via DHL.
Arrived today 7th November to the UK via Royal Mail Parcelforce.
Competitively priced. Great supplier of Moto Guzzi parts.
Really pleased with my purchases.
Definitely used them again.

fast delivery, very good website, easy access, easy to pay, fast shipment

I am glad that there are still these guys around to supply parts for the old Italian bikes. Get my orders fast, and they are alway well packaged etc.

Twenty odd years irregularly dealing with this company when I've had Italian iron and they just get it done. Not the cheapest supplier, but for a reason. Postage is swift, good communication. I've had vintage and new Ducatis and a scruffy Guzzi, and they've always come through.

Great company. I am happy that so many part are still available. Good communication, sturdy shipping, and well packaged.

My father purchased an electronic ignition kit from this company for his Benelli 254 and one of the main components for the rotor is incorrect and does not fit. We have both tried to get in contact with the company to find a solution from them or receive a refund but they are ignoring all correspondence sadly. My father is now several hundred euros down and has a faulty item from this company. It is disappointing that they are not willing to do the right thing and respond. Customer service is non existent and we will not be recommending this unprofessional company.

Mein Vater hat von dieser Firma ein elektronisches Zündkit für seine Benelli 254 gekauft, aber eine der Hauptkomponenten des Rotors ist falsch und passt nicht. Wir haben beide versucht, mit der Firma Kontakt aufzunehmen, um eine Lösung zu finden oder eine Rückerstattung zu erhalten, aber leider wird jegliche Korrespondenz ignoriert. Mein Vater hat nun mehrere hundert Euro verloren und ein fehlerhaftes Produkt von dieser Firma erhalten. Es ist enttäuschend, dass sie nicht bereit sind, das Richtige zu tun und zu reagieren. Kundenservice gibt es nicht, und wir werden diese unprofessionelle Firma nicht weiterempfehlen.

Great service and fast delivery.