Stellantis Financial Services Reviews 

Having had lease cars for many years, without any major issues Stellantis are a revelation! Absolutely appalling!
Car broke down, RAC attended , Car deemed unsafe to drive.RAC sent them report I emailed asking protocol, would they arrange collection? No response. No response for TWO MONTHS! Daily emails. Daily calls! Absolutely shocking
How can they be allowed to trade? Totally shocking! There must be a regulatory body that will issue a hefty fine or better yet stop them trading! They behave like a scammer. Sign the lease, take your money and then when the car breaks down’ nothing
Worst Vompany ever.and with all these negative reviews why are they in business still

HORRIBLE NON EXISTENT CUSTOMER SERVICE. I need a simple statement about my lease sent to the DMV so I can get my new license plates. Stellantis is never available by telephone, and they do not return emails. There is apparently no one available to help, EVER! This has been going on for MONTHS! The most horrible company to deal with, TWO BIG THUMBS DOWN!!!

My car is less than a month away from the final contract, I had an email from Stellantis confirming that I had chosen to return the car at the end of my contract. And that I could arrange this 4 weeks prior to the end of my contract.
So I called Stellantis to arrange collection of my vehicle but was told I couldn’t arrange anything until the end of my contract .Thats so confusing.
I’ll never deal with this company again.
Best advice to anyone stay well away .

Terrible customer service & company. They claim they sent a lien release to the financial institution I refinanced my loan through, but my new lender hasn't received a thing. They refuse to send a lien release directly to me, and my new lender has had endless trouble trying to secure the vehicle title. It’s been ongoing since July—now it’s October—and nothing has been resolved. Save yourself the headache and avoid this company.

What a terrible company. from day one they're communication is disturbing and triggering. They went straight for the "default arrears" notices. Even when I called all they said was don't worry and ignore the notices but kept sending them! Then they sent a default sum notice without even supplying an original invoice.

If there was a choice for 0 x stars I would have chosen this! The website is clunky, difficult to navigate and only provides very basic contract details. I have had multiple ‘chats’ and sent multiple emails which have all gone unanswered. The only responses I have been able to get is by phone if I wait on hold for at least 30mins each time. The call handlers are not knowledgeable about the different contracts which results in more extended periods on hold. One particular call handler in the returns department had the most haughty and abrupt attitude when I pointed out that I had been trying to arrange the return of my vehicle for over 4 weeks. When I called her out on her unhelpful manner she just said ‘Ok’ …..??!!!
I know this is because Stellantis have stopped investing in their UK operations and as a result I will never be their customer again, and I will recommend this course of action to everyone that I can.
How dare they treat customers spending thousands of pounds with them in this way. Totally unacceptable.

Been trying to call in all week to get the title updated as the dealership (also not much help) made a mistake on the name for title and registration. Was told I would be called back within a day and that never happened. Still going through this battle. Customer service is loud in the background and nobody in the conversation can understand each other. I was also talked over many times and once they finally listened to my problem they had no idea who or what needs to be done. I find it hard to believe this is the first time someone has had a mistake on their paper work.

Terrible customer service. When trying to contact the team, the website is difficult to navigate - the chat to us never worked for me, and when using my online portal as recommended, I never got a response to my query. 4 weeks later, I raised another query chasing the orginal, to receive an email closing the query stating there was already one open! I had to phone instead, and then was given an answer which later was conflicted by the end of contract team.
Communication is very poor!
I am due to return the vehicle and dread what’s in stall for me reading others reviews!
Would never recommend Stellantis and will never use again.

End of contract conmen …
Never in my life have I dealt with such an appalling company that is not fit for purpose.

I had nothing but issues from the day I drove the damn Barbour of the showroom and eventually had to get the Ombudsman involved.

I opted to hand the car back after the 3 yr term so that I could finally be rid of this disgusting cowboy setup.

I was prepared for a £400 final bill. The inspector was rude and very intense. I asked at one point what was the charge so far, £500 he said, not sure on what. Then he started going on that the bonnet was damaged, well the bonnet wasn’t aligned properly from day I drove it out the showroom and was in a repair garage for 6 months out of the 3 years. In 2025 at just 2 years old it required a whole new engine and 65 new components, and have clearly damaged the bonnet.
I mentioned this to inspector and he said the bill was now £750 but would put a dispute against it.
Three weeks later I still haven’t received the final bill but receive an email stating they will deduct £120 off as a good will gesture, so that I can pay the sum quickly.
Then today I receive a letter and in the middle is plonked a sum of £868 just like they plucked a number out of nowhere. No list of what I owe the money for or what damages, just a random number.
The most undignified and clown like company on the planet. They are a laughing stock and staff that work there are truly brainwashed into believing how they manipulate and mistreat customers is totally exceptable.

My late wife used this company we lost her in October I contacted them and sent her death certificate, they said if one of her family wanted to buy the car that we could at a reduced rate, there was 19k left on the agreement with an early settlement of 16k, the options were pay the settlement off in full and the car would be mine, pay 3k so the original balance was half paid off then send the car back and we would be quits, take the agreement over in my name, or let them have the car they sell at auction and what ever the remaining balance is I would owe them. I explained i had received legal advice and as my name was not on any agreement and my wife had no estate I did not owe them any money and if we were to purchase the car it would be as a new customer and we would only be willing to pay current market value this was refused they said they would come down to 14k but the car was worth between 10 and 12k thats without the damage and very high miles. They still insisted I needed to chose one of the above options again I told them I knew I didn't have to and each time they said its just worded confusing but I am not confused they were trying to con a grieving widow out of 14k! They continued to send letters some addressed to myself informing me of my balance and in the same week sending summons to take my late wife to court this happened multiple times. They have the car back it has been auctioned off and they received far less than I offered to pay, yet 7 months after the death of my wife this is not resolved inspite of me keep calling and emailing them to tell them i dont owe any money and they agree, I continue to be harassed by emails and letters each time I call them and each time they apologise and say they will stop but dont! I have now contacted the financial ombudsman and wonder just how many people they have received money from fraudulently and how many people they owe money back to if this was to be made public and people came forward.

Recently started the process to terminate our contract 3 months early as we are replacing the car. The cost to buy outright is more than the car is worth. Filled in the required Early termination contract. We sent back via email as advised. A week later I phoned them and explained what we had done and had expected contact with them to pick the car up. I waited while they searched for the emailed form and the guy said he had just pulled it off and sent it for action but as it was 3.35pm on a friday it would not get actioned until the next tuesday due to the bank holiday.
So 2 weeks after the form was returned, I don't know when the form will actually be actioned or the car will be picked up. This has caused us to get an extra car insured for an unknown period of time. Not impressed!

I have complained many times that their portal for making payments does not function!
I made an on the phone automated payment 4/17/2026. I got a payment declined notice the following day. I phoned them in a panic (there is money in my account to cover the payment multiple times times over). CS told me the payment was pending! Checking my bank account, it was NOT even listed.
Today 4/27/2026, I talk to a CS and explain how frustrated I am with them. I authorize another payment, get a confirmation and tonight I get an email saying the payment was declined. I put in another customer care case with every shred of information they could possibly ask for. I cannot stand 6.5 more years of this circus! I’m considering paying the loan off so I do not have to deal with them anymore. Do not get a loan with them. They are a joke, that isn’t very funny!

I never do this. But they were the most rude customer support I have ever talked with in my adult life. Essentially offering no help for a life changing issue. Would not even contact a manager regarding my concerns

In February 2025, I was misled by Lipscomb, Canterbury (see separate review) into buying a brand new Jeep Renegade hybrid. The purchase was part-funded by Stellantis.
In March, I discovered that the digital speedometer in the car was faulty and couldn't be reset. I registered my concern only to be advised that this was a generic manufacturing brand defect but that a "kit" was being developed by Jeep whereby the fault could be rectified remotely. Despite repeated calls to Lipscomb over the course of the subsequent many months there was no progress and no sign of the new technology. Meanwhile, I grew increasingly concerned about the dangers of driving (particularly in the dark and/or with children in the car) where the advised speed limit fluctuated alarmingly, (e.g. showing 30-35 mph for a 60 or 20mph zone). The speedometer was all over the place. Eventually, in September, I took the car to a firm of mechanics (Wilson's) utilized and recommended by Lipscomb and Stellantis - a journey of 100+ miles to Epsom from my home in Stratford-Upon-Avon - only to be told that there was nothing which could be done until the famous "kit" was forthcoming. Needless to say it still doesn't exist.
Despite regular conversations with both dealership and Stellantis in which I made various suggestions for dealing with the matter, e.g. swapping a new model for an old one which was fit for purpose, I was repeatedly stonewalled and fobbed off.
In December, I woke up to find a crack in my windscreen which I was unable to have fixed locally. The next day it had spread right the windscreen and I was required to drive it in a dangerous state to be repaired by AutoWindows in Tewkesbury where I was told that as the car was less than a year old and the damage had not been caused by any external factor it was a pressure crack attributable to poor manufacture and a fairly common defect found in Jeep models.
I fed this into the Lipscomb and Stellantis conversations but this only led to further delay, prevarication and pathetic excuses, including each firm blaming the other for the poor internal communication between them.
Eventually, after another two months of chasing, I have been offered a pathetic compensation package which I'm not prepared to accept.
In short, Lipscomb tempted me into buying a new car by misrepresentation in the knowledge that it was defective and not fit-for-purpose and refuse to adhere to their (or to enforce Jeep's warranties); and Stellantis have been complicit in supporting Lipscomb's position.
Both have behaved appallingly. They have left me significantly out-of-pocket and lumbered me with a dud - but more critically - a dangerous product and neither give a damn. I hope no other consumer has to experience what they have put me through over the past year.
DON'T TOUCH THEM WITH A BARGEPOLE !

They are selling cars online they dont have available. Very disappointing.

1 star because -10 is not an option. You would be bwtter borrowing money from the mafia, you wozld get a better arrangement.

Returned car against agreement number ZX1463663 under voluntary termination but inspection pretty intense as finance companies are looking to get as much money back as possible.
I knew from the start of the inspection that I was going to get significant charges as this is what the inspection company do to get as much money from customers as possible.

At the end of the inspection the inspector advised that we had two issues with the car and the cost would be £80.

1. Scratch on the right and corner post passenger side and also not visible until you opened the door.
2. Front bumper scratched, considering the car is over 3 years old you would expect scratches due to driving on the road and stones hitting the front bumper.

Both of these charges disputed at the time.

We then called Stellantis on Monday 29/12/2025 and the inspector has added additional items that had not been disclosed at the end of the inspection.

Absolute lies from the inspector and we want a complaint raised about the report, chargers and incorrect information provided by the inspector.

We are going to submit a formal complaint if charges are not removed. We have not yet received the final report that was supposed to have been sent 23/12/25. More than likely some of the issues not highlighted to us at time of inspection added after we had informed the inspector that charges would be disputed.

Not happy and will be disputing charges. We have another agreement with stellantis and will not use this company again if my complaint is not resolved to my satisfaction. Also asked for electronic evidence either as a video or a photograph but this was refused, not sure why but I should not be paying for anything without accurate evidence. Also felt that the inspector was going to mark as many faults as he could at time of inspection to ensure that he got his commission. I asked if the faults he identified would be repaired and he indicated that the car would go to auction without any remediation repairs being carried out. Basically Stellantis are trying to get as much money out of customers as they can. I am requesting that Stellantis remove the extortionate charges as a matter of urgency. We still owe finance in the car returned and Stellantis are not a company that you should take out finance with and try and voluntary terminate your agreement with.

I had a discussion with the end of contract team and they have advised us to submit a formal complaint, we will once we get the report.
I am willing to discuss the matter further if the customer care team want to contact me.
I will submit an update on my complaint and if the matter has been fully resolved to my satisfaction.

Full report should have been discussed at the end of the inspection as it has now been reported as totally different during phone call conversation 29/12/25.

Charged have increased from £80 to £412.00.

Absolute disgrace and lies added by inspector after we had discussed the inspection report.

Service is not up to expectations, I believe the company needs a lot of developments

Worst con ever. Bought a car online from Bristol Street Motors Macclesfield. After a month of receiving it. It had to have the engine replaced, and a month later the gear box which was replaced, but wasnt right so they took it out and put the old one back in after refurbish. The car came with a scratch on one of the doors, and when I gave it back and end of contract bevause the gears were still stiff, they had the nerve to charge me wear and tear. Macclesfield sold me a car that was not fit for purpose, Stellantis terrible company stear clear.

Worst finance company I have EVER used in 35 years. I should have known something was wrong when initially for the 1st time ever our application was turned down but after increasing deposit it was accepted. There contact process is a joke. Contact through your online account then replies 2 weeks minimum. Having already informed them about returning vehicle and received confirmation I have just got 2 default messages on my account. The vehicle has been inspected & returned as requested. I will NEVER use this company EVER again & I am contacting the Financial Conduct Authority to make an official complaint. So glad I stopped the direct debit as they would have tried to take the final payment even though agreement is terminated. Just what I need more stress looking after my as full time carer with her diagnosed with DEMENTIA. Shocking Stellantis you should be embarrassed about your standard of service. Not surprised that Peugeot UK one of your sister companies don't even use your financial services ANYMORE.