Sterling Softeners Ltd Reviews 30

Excellent process from start to finish - full explanation of what could be done, prompt quote, installation date agreed and adhered to, and the technicians were polite, friendly, knowledgeable and professional. Thoroughly recommend.

Prompt response to our enquiry, extremely knowledgeable and helpful survey and quotation process, excellent and efficient installation. All our communications with Sterling Softener have been professional and very helpful. Highly recommend.

Sterling were thoroughly professional and genuinely friendly throughout—an excellent team that I wouldn’t hesitate to recommend.

Nick carried out the initial site survey and proposed a very smart installation location that I hadn’t considered. Although there was another softener company just down our street, Nick’s approach and attention to detail stood out, which made the decision to go with Sterling an easy one.

We chose the Hague Maximizer for its efficiency with salt and water usage, even though it’s slightly larger than alternatives like Harvey, so fitting under standard sink is hard.

David handled the installation, which turned out to be more complex than expected due to space constraints, the existing pipework, and the requirements of a combi boiler system. He quickly adapted the plan and suggested a clever reconfiguration to make everything work. Despite the complexity, David made the whole process look effortless. His plumbing expertise and attitude were exceptional. He was meticulous, worked non-stop for around seven hours, and took the time to answer all my questions patiently. Even a difficult-to-access stopcock was made easy to manage by the end. David also left everything spotless after the job, which was much appreciated.

The final setup was tailored perfectly: a separate hard water tap in the work area, the main kitchen drinking tap and garden supply on hard water, the boiler’s secondary heating on soft water (with the option to run the primary circuit on hard via a bypass valve), and the bathrooms, dishwasher, and washing machine all on softened water.

Radina managed the scheduling and admin side seamlessly. She was always responsive, organised, and patient in addressing all my queries.

Overall, a fantastic experience from start to finish from Sterling.

Sterling Softeners run the business very professionally.
The whole process of purchasing, delivery, commissioning, and final review was seamless.
I would add that Radina is excellent at keeping on top of the process and Nick was very friendly and knew his stuff.
I would have no hesitation in recommending Sterling Softeners.

We live in an area with very hard water and had a softener and filter set-up installed several weeks ago. We are very pleased with the difference it has made to our drinking and washing water. We are also really happy with the prompt and friendly advice and service provided by Nick, Radina and David.

Amazing company and extremely nice people to deal with
We were looking to get a full home solution for water softener and in turn the right choice for drinking water (reverse osmosis)
We opted for Kinetico system in the end based on our needs

From initial home visit with Nick to go through requirements and product choice to full communication of installation booking with Radina on email…. They were both fantastic

On day of install we had Dave
Again fantastic
He treated our home with respect and ensured all went smoothly with a full handover on completion

We had install on a Saturday and on the Monday received an email from Radina with all warranty info plus confirmation to do a follow up visit in a few weeks to ensure all is working well

What more can you ask for
Fair pricing and honest quality service

Thank you all at Sterling Softners
I will be sure to recommend you guys to all my family and friends

We highly recommend Sterling Softeners for those who are interested in installing water softener in their homes.

Communication was outstanding. Radina was very quick to reply to our emails - always within 1 working day. Questions were always answered clearly. Immediately after installation we were sent warranty, invoice, and a schedule for a follow up visit. Everything was organised perfectly.

Nick who came for our free home visit was clearly very knowledgeable in his field. He laid out all of our options, the pros and cons of all products, and all the prices.

David who came to install our softener was very professional. He gave us a call before he arrived within the agreed window and despite initially having a very difficult time finding parking around the area, managed to get the job done within 3 hours. He also kindly explained to us how to care for the product afterwards. Water softener is now running perfectly.

This company is very professional, organised, and they go above and beyond for their customers. If I could give it more than 5 stars, I would!

Thank you!

Best experience good service, recently changed my old water softener , Both engineer and admin gave excellent service

Great Service. I live in a hard water area and needed a new water softener to replace my old one. They came out quickly and recommended a good system to replace my old one that would be effective for the size of my house. The installation was quick, clean and very well done. The new system was setup in a nice and tidy location and topping up with salt is easy to do. Would highly recommend Sterling Softeners if you live in a hard water and are looking to install a water softener

I've always experienced timely and pleasant interactions with this company. The team is both attentive and well-informed, and they dedicate time to explain the various choices and systems at your disposal.

Sterling softeners have been very informative and professional not only in helping us to choose the right replacement Kitchen tap and filter for what we need but also in the supply and installation of our new Kitchen tap and filter. We most certainly would use them again.

Genuinely exceptional from my first phone call all the way through to commissioning and beyond.

It's very difficult to find specialist companies who excel in all departments and I can tell you Sterling exceed the mark in every way possible.

Radina works at lightning speed with quotations and enquiries, Nick was super knowledgeable and efficient with his site survey and design, especially given some complexities with our installation and building.

David our installation engineer was clearly an expert by all accounts.

I thought the pricing for works was very reasonable.

Can highly highly recommend, will be using Sterling for water softening and won't go anywhere else.

I was very impressed with the water installation service. The installer was extremely friendly, polite, and respectful of our home. He took great care to keep the kitchen and surrounding areas clean throughout the job, showing real awareness of being in someone else’s house. He was pleasant to talk to and explained everything clearly, making the whole process easy to understand. I would highly recommend his service!

We have been a customer of Sterling Softeners for over 10 years and have always found them professional and efficient with excellent customer service. We've just had a new water softener fitted and you would not even know the engineer had been as he left the room very tidy. I would highly recommend them to anyone.

The company made me aware the engineer would be a little delayed. He then arrived exactly at the time I was given. He was courteous, took his shoes off and did a good job, explaining everything I needed to know. I wouldn't hesitate to recommend them.

Excellent service and staff very friendly and efficient I would happy recommend this company to supply a water softener

We are very pleased with the installation and found the installer very helpful and knowledgeable about the product

Excellent service from both advice, sorting and installation - really took care to make sure everything was all ok and what a real nice touch of a follow up courtesy visit a few weeks later.
If you want soft water in your house do not go anywhere else

Was clearly advised on range of options. Work was carried out in a very professional manner with a follow-up diarised to check system working well. Very happy to recommend Sterling Softeners.

Amazing company to deal with. A prompt reply to my enquiry on their website. Site visit and installation both expertly done and now we are enjoying clean, clear water. Thank you Sterling Softeners