St Frock Reviews 

Great service. Quick response and delivery

I bought three dresses hoping to wear at least one to the races, but unfortunately, I’m extremely disappointed. The quality is nowhere near what it looks like online. The fabric is very thin and cheap-looking, and the cut of the dresses doesn’t sit properly, making them look poorly made. They look beautiful online, but the reality is completely different. I’m just glad I didn’t pay full price, as honestly, I don’t think they’re worth even the sale price.

Quality of material and workmanship is terrible. The product appears to be possibly photo AI generated on the website to look better than it is, then they will not refund you your money and they force you to take a store credit as a refund for another bad quality product. Total Con job. Consumers Beware.

Pricing is questionable and customer service is non existent.. I paid more than double what I should have. I would avoid.

I just received two dresses and I am so impressed. For years I’ve been buying from SHEIN and mostly always disappointed I thought let’s just try these dresses from St Frock. I think the sizing is perfect for me especially for the breast area and the material is stunning. I definitely will be spoiling myself with St Frock from now on. Thank you! So very happy 💗

They don’t offer refunds - only store credit. I didn’t realise this. Is this allowed? I didn’t know this was a thing.

Very happy with my experience shopping at St Frock! My order arrived on time, and the delivery was smooth and hassle-free. The dress is true to size, and the fabric is lovely quality. Great service and a positive shopping experience. I would happily recommend St Frock and shop with them again! 💕👗

Used a credit i had with them. Ordered a dress it was faulty and size was all wrong. I sent back but they would not refund me the credit I used. They said they didn't have to. I advised that because dress is faulty they have to fully refund me. They said they don't and they won't. Funny, my credit still has expiry date as Feb 2027. So if I order again and I get another faulty dress and they won't refund me again because I used a store credit....eventually that store credit will expire on me and St Frock rip me off

Awful, I unfortunately missed the return period by the next morning and all I wanted was a store credit and to return the item as I couldn’t wear it as I ordered two sizes of the same dress and they wouldn’t budge, I didn’t even want a refund of my money it was just a store credit. I won’t be shopping here again

Do not buy from this place if you want to return something they keep your money they won’t refund you even if the item doesn’t fit or it’s something wrong with it. Even if you return it on the same day it was sent. They want to have an online company but people can’t try items on. They should be giving you a full refund when you return it within the certain amount of days. They just keep taking your money and then ask you for more postage. I will never buy from them again.

Should have read the reviews first—biggest mistake. Save yourself the money and shop at Shein or Temu instead; you’ll get better quality for a fraction of the price.
From the cheap, flimsy material to the loose, hanging seams, the quality is terrible from top to bottom. Definitely not worth the money. Thanks St.Frocks, now I have to scurry and look for a gown for an upcoming wedding!

I feel scammed. DO NOT BUY FROM ST FROCK. They hold your money and only want you to spend it at their store. Buy elsewhere that has a return policy with a full refund or else you’ll lose your money with St Frock.

I would encourage any online shoppers to avoid St Frock. Their sizes are wildly misaligned with other stores and while they advertise a returns policy, I found out after spending over $500 to get new clothes for a new set of weather after moving, they have a strict no refund policy. The inability to return items that do not fit, that do not look as they did in the photos and that are just genuinely poor quality does not make this a viable place to shop online. The “customer service” I received was immediately fierce and defensive, and not representative of customer service at all. I couldn’t be more dissatisfied with my purchase.

Jacket was 3 sizes too small. Customer service blamed the customer, stating I agreed to the terms and conditions when I placed the order, therefore even if sizing was so far off it should be considered faulty, it’s still the customer’s fault for taking the risk. I will be taking this further.

BEWARE ST Frock don’t issue refunds only shop credits.

Was unable to get a refund only a store credit on a product that was sized way to large for the size 8 the fabric was awful and baggy also extremely long for the price I paid for this item you would expect a decent product. So unhappy with myself as this was to be a birthday gift for my daughter. I hate the fact that I still have to use the store credit in such a disgusting placeRefund Sizing Quality

Terrible fabric quality like Temu but just dearer ! Not at all like photos displayed !!
Don’t waste your money. Their linen is not close to linen at All !! And sizes are 2-4 times higher !!

Very bad experience, they don’t really clarify if the item is eligible for return. I sent them back and did not get a refund or credit. If they don’t want to refund then at least send the order back but now they will sell it twice. The items were on sale and not on final clearance. In addition both were size 12 with one small and the other very big. They have faulty sizes and still don’t return. You have to watch out carefully when buying from them

I purchased yet another dress from St Frock today and am thrilled once again. This time I bought the Opulence midi dress in navy with pink organza. It’s exactly as described, beautifully made and absolutely stunning. I’m a 14/16 and went with my smaller size and it fits perfectly and is so flattering. Can’t speak highly enough about this brand

Purchased 2 pairs of Deon jeggings. Was going to return them but then decided to keep them and wear around the house.
After 1 wear, seams came apart in 3 places and I emailed st frock who said that because they were purchased more than 30 days ago they wouldn’t accept faulty items!
Absolutely disgraceful as now I have wasted $100.
Consumer and business affairs should be notified of this business and their unwillingness to refund or exchange faulty items!!!!